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Added 10 mins ago
RU
Shift Manager
Ricoh USA, Inc.
Toronto, ON
- Full-time
Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
Added 10 mins ago
ES
Analyste d’affaires - Business Analyst - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
Reporting to the Commercial Finance Manager, the analyst will provide financial and operational analysis for a portfolio of complex operational contracts across Canada and the US. The role…
Added 11 mins ago
R
Community Associate
Regus
Ottawa, ON
- Full-time
…arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon…
Added 11 mins ago
TH
SUPERVISEUR 42/78/30
The Home Depot Canada
Lethbridge, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 11 mins ago
TH
Department Supervisor Full-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 11 mins ago
DH
Housekeeping Manager
Delta Hotels and Resorts®
Sault Ste. Marie, ON
- Full-time
Empowers employees to provide excellent customer service.
Added 26 mins ago
W
(CAN) Asset Protection Associate
Walmart
Toronto, ON
- Part-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 26 mins ago
TP
Logistic Coordinator
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Collaborer avec l’équipe du service à la clientèle (CSR) afin de favoriser l’efficacité de la chaîne d’approvisionnement et le respect des délais de livraison.
Added 40 mins ago
D
Gérant de territoire / Ventes techniques et service sur le terrain.
Diversey
Quebec, QC
- Full-time
The Territory Manager / Technical Sales & Field Service will be responsible for providing service and developing sales in Quebec City and surrounding areas (West of Quebec City,…
Added 40 mins ago
AL
Sales Associate, Eastern Prairies
ADAMA Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…executing initiatives that align our rapidly growing portfolio with customer needs. The position will be embedded within the western sales regions focused on building business relationships…
Added 40 mins ago
CH
Maintenance Technician
Calgary Heritage Housing
Calgary, AB
- Full-time
Are you an experienced Maintenance Technician who values good customer service and enjoys helping others? Do you enjoy troubleshooting maintenance issues, working independently and taking…
Added 40 mins ago
RS
Customs - Customer Service Associate
Ryder System, Inc.
Woodstock, ON
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 40 mins ago
U
Client Service Manager
Unisys
Canada
- Full-time
Added 40 mins ago
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Senior Project Manager
YORK1
Concord, ON
- Full-time
Our employees are important in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of…
Added 40 mins ago
TP
Associate Director, Software Engineering
Toronto Pearson International Airport
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 40 mins ago
TH
Order Picker: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 40 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 40 mins ago
TU
E-Commerce Coordinator
The University of British Columbia
Vancouver, BC
- $4,383 to $4,596 CAD / month
- Full-time
…publishing. The role answers routine verbal and/or written customer enquiries applying established guidelines and procedures, and coordinates photoshoot logistics. The role exercises some…
Added 41 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Mount Pearl, NL
- Contract
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 41 mins ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 41 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Kamloops, BC
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 41 mins ago
(CAN) Pharmacy Assistant- Part Time
Walmart Canada
Toronto, ON
…team player. They are a key member in the delivery of superior customer…
Added 41 mins ago
WC
(CAN) OMNI Department Manager temporaray
Walmart Canada
Mount Pearl, NL
- Contract
Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the…
Added 41 mins ago
WC
(CAN) Préposé aux livraisons directes à la succursale
Walmart Canada
Magog, QC
- Full-time
…flowing and available, you play an important role in driving customer satisfaction and loyalty. This position is ideal for individuals seeking an engaging role in customer service or…
Added 41 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Toronto, ON
- Contract
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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