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Added 7 mins ago
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Client Associate (IR licensed) Wood Gundy
CIBC
St. John's, NL
- Full-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 7 mins ago
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Occupational Therapist Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Ability to report client information in accordance with professional standards
Added 7 mins ago
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Nurse Practitioner
HealthCareersInSask.ca
Assiniboia, SK
- Part-time
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Added 52 mins ago
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Brantford, ON
Strategize: Design each client’s full answer - their place in the neighbourhood’s magazine, plus digital ads and their online presence - one program that works together, not one ad at a…
Added 1 hour ago
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Contact Center Rep II, Borrowing (Markham, On)
TD
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- Full-time
Markham Contact Centre Credit Card Representative
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Senior Home Care Scheduler
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Fort Qu'appelle, SK
- Full-time
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Universal Banker
CIBC
Comox, BC
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
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Community Mentor (Part-time)
Catholic Social Services
Wetaskiwin, AB
- Part-time
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Ottawa Head Event Supervisor
Puppy Sphere
Ottawa, ON
- $20 CAD / hour
- Part-time
Oversee the planning and execution of private events, and serve as the main point of contact for the client. Ensure all details are handled seamlessly from start to finish (run of show,…
Added 1 hour ago
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Financial Services Representative (Cantonese/Mandarin)
CIBC
Toronto, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
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Financial Services Representative II
CIBC
Toronto, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 2 hours ago
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Nurse A - Registered Nurse General Duty Nurse - SHA-Cypress Reg Hosp-Integrated Nursing Unit
HealthCareersInSask.ca
Swift Current, SK
- Full-time
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Employment Standards Officer
Department of Labour and Immigration
Winnipeg, MB
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Financial Services Representative II
CIBC
Vancouver, BC
- Full-time
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Added 2 hours ago
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Assessor Coordinator Degree
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Swift Current, SK
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Added 3 hours ago
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Recreation Worker
HealthCareersInSask.ca
Oxbow, SK
- Part-time
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Neils Harbour, NS
…preparation and cooking of food as required for the patient/client menu. The Cook I follows quantity recipes ensuring menu choices produced meet quality standards. The Cook I is responsible…
Added 3 hours ago
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Account Service Representative - Night Shift- EN
RBC
Montreal, QC
- Part-time
The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may…
Added 3 hours ago
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Health Care Aide - Certified-Aide en soins de santé-certifié
Southern Health-Santé Sud
St-Pierre-Jolys, MB
- Full-time
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 3 hours ago
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Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed…
Added 3 hours ago
C
Client Associate (IR licensed) Wood Gundy
CIBC
Oshawa, ON
- Full-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios. You will directly engage with high-net-worth clients to offer…
Added 3 hours ago
C
Financial Services Representative II
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Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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