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Added 1 min ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
…order status, changes, or issues to guarantee unparalleled customer…
Added 1 min ago
SS
Dietary Aide Temporary Part Time Evenings (4pm-8pm)
Sienna Senior Living
Toronto, ON
- Part-time
· You are detailed-oriented coupled with strong customer service skills enabling you to effectively communicate with residents and staff
Added 1 min ago
Commercial Building Shift Supervisor
GardaWorld
Calgary, AB
…security operations run smoothly and providing exceptional customer service. You will work with people from all shifts in a dynamic…
Added 1 min ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
Lead, mentor, and develop a high-performing team of technology professionals across development, support, integration, and delivery functions.
Added 1 min ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 1 min ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Thunder Bay, ON
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 1 min ago
LC
PC Express Department Manager
Loblaw Companies Limited
Winnipeg, MB
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 1 min ago
AE
Offline - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 1 min ago
MI
Education & Training Lead
Mondelēz International
Toronto, ON · Plant - Scarborough, Canada
- Full-time
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of…
Added 1 min ago
House Cleaner
Vail Resorts
Whistler, BC
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 1 min ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- Other
Strong customer service focus with point-of-sale experience. (cash handling)
Added 1 min ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- $31.89 to $35.87 CAD / hour
- Other
Strong customer service focus with point-of-sale experience. (cash handling)
Added 1 min ago
CO
Delivery Driver
Culligan of Canada
South Glengarry, ON
- $22 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 min ago
JR
Sr. Retail Store Manager
JRoss Retail Recruiters
Canmore, AB
- $80,000 to $84,000 CAD / year
- Full-time
…for delivering high-quality consumer products and exceptional customer experiences. With continued investment in retail growth and market expansion, they are seeking an experienced Retail…
Added 1 min ago
J&
Team Leader
JACK & JONES
Toronto, ON
- Part-time
Make sure every customer leaves with a smile! Provide top-notch customer service that goes above and beyond.
Added 16 mins ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
Manage inbound customer requests received through phone, email, website inquiries, and service channels with a strong focus on responsiveness, quality, and follow-through.
Added 16 mins ago
TD
Sales Associate
The Dufresne Group
Winnipeg, MB
- Full-time
Added 16 mins ago
TD
Sales Associate
The Dufresne Group
Regina, SK
- Full-time
Added 16 mins ago
TH
Head Cashier Part Time (DARTMOUTH)
The Home Depot
Dartmouth, NS
- Part-time
…through scheduling and providing first level of escalation for customer…
Added 16 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Hamilton, ON
- $17.95 CAD / hour
- Part-time
…passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on…
Added 16 mins ago
VC
Nursing Unit Assistant (NUA) - Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
- $30.03 CAD / hour
- Temporary
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
Added 16 mins ago
RB
Branch Manager - Kitchener-Waterloo Market - Elmira Branch
Royal Bank of Canada
Kitchener, ON
- Full-time
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Added 16 mins ago
SC
General Manager Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
Lead by example; inspire your employees to follow your own actions
Added 16 mins ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client…
Added 16 mins ago
Senior Security Engineer, AWS Foundational Services Security
Amazon
Vancouver, BC
You'll work directly with service teams across some of the most critical systems in cloud computing to find and fix security risks before they become problems. You will design security…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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