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Added 11 mins ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
…Organization. In this role, you will serve as both a trusted partner to our Field Sales Representatives and a direct point of contact for customers. You will manage inbound customer…
Added 11 mins ago
TO
Product Engineering Lead, Keet (100% Remote, Worldwide)
Tether Operations Limited
Remote, Canada
- Full-time
- Remote
…consumer products at speed. You have real product sense and can partner with PMs as an equal, shaping what gets built, not just executing it. And you have an intuition for distributed,…
Added 11 mins ago
H(
Executive Assistant, Chief Technology, Data & AI Officer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $71,000 to $110,000 CAD / year
- Full-time
Partner with other Executive Assistants and teams across the organization on shared initiatives, events, and executive priorities.
Added 11 mins ago
Senior Security Engineer, AWS Foundational Services Security
Amazon
Vancouver, BC
- Partner with developers to build scalable, self-service security tools that enable teams to identify and remediate security risks without bottlenecking on security teams
Added 11 mins ago
Enterprise Support Manager
Amazon
Vancouver, BC
Added 11 mins ago
Area Manager II, YYC1
Amazon
Calgary, AB
…developing their leadership capabilities. On a typical day, you'll partner cross-functionally with teams such as Quality, HR, and Safety to implement scalable process improvements that…
Added 11 mins ago
A
Senior Civil Engineer - Part Time
AECOM
Winnipeg, MB
- $175,000 to $192,000 CAD / year
- Part-time
Added 11 mins ago
A
Fluvial Geomorphologist/Specialist
AECOM
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
…environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project…
Added 11 mins ago
R
Director, Business Marketing – Canada
RBC
Toronto, ON
- Full-time
Product Marketing & Go-to-Market – Partner with business leaders to develop positioning, naming, value propositions, and messaging for Canadian-led platforms and capabilities. Strategically…
Added 11 mins ago
QM
Adjoint(e) de direction / Executive Assistant
Quantum Management Services Ltd.
Montreal, QC
- $85,000 to $90,000 USD / year
- Full-time
…administrative support role. You'll become a trusted business partner to senior consultants, helping manage high-profile client engagements, executive search projects, and leadership…
Added 11 mins ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
BC · British Columbia, Canada
- Full-time
…strengthening the company's position as a trusted lifecycle partner for utilities, industrial customers, and infrastructure…
Added 11 mins ago
NS
Senior Identity and Reliability Engineering Specialist – Ping Identity / ForgeRock
N2P Systems
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
Partner with system owners to support business continuity and disaster recovery efforts for IAM systems.
Added 11 mins ago
AS
HR Data Manager
AgileGrid Solutions
Canada
- Full-time
Partner with teams across the organization to implement applicable Data Governance policies and Data Risk and Control Framework requirements.
Added 11 mins ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Being trusted by client stakeholders as both a technical architect and a business-savvy partner.
Added 26 mins ago
Warehouse Specialist
Imperial Brady
Saint John, NB
We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer…
Added 26 mins ago
Licensed Practical Nurse
Connecting Care (2000) Inc.
Grimshaw, AB
Provide documentation of all incidents, safety concerns, audit results, resident and family concerns, care partner concerns and other regulatory reporting requirements.
Added 26 mins ago
Marketing Operations Analyst
D2L
Canada
You will partner closely with Marketing, Sales, BDR, and IT to turn strategy into scalable, measurable processes, and you will help us leverage AI-enabled ways of working.
Added 26 mins ago
Project Safety Manager
Turner Construction
Toronto, ON
Partner with Environmental Health & Safety (EH&S) and project teams to enforce site compliance with company, EH&S programs, policies, procedures, and regulatory requirements on a single…
Added 26 mins ago
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Health & Safety Manager
Trinity Consultants Canada
Terrace, BC
- Full-time
Partner with business and operational leaders to integrate health and safety into business planning, project execution and decision-making.
Added 26 mins ago
O
Retail Merchandise Manager
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
Partner in merchandising product ideation; lead the development and implementation of merchandise product including planning timelines and testing to ensure fulfillment of new initiatives.
Added 26 mins ago
NF
Diversity, Equity & Inclusion Specialist (18 Month Contract)
Northbridge Financial Corporation
Toronto, ON
- Full-time
…where everyone feels valued, respected, and included. You'll partner with leaders, employees, and teams across the organization to develop and deliver engaging diversity, equity, inclusion,…
Added 26 mins ago
T
Personal Banking Associate
TD
Red Deer, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 26 mins ago
T
Personal Banking Associate
TD
Windsor, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 26 mins ago
T
Workplace Ambassador
TD
Ottawa, ON
- Full-time
Partner with teams across the business to support day-to-day workplace needs
Added 26 mins ago
GG
Railcar Tank Cleaner
Grizzlytrek Group
Yorkton, SK
- $27 CAD / hour
- Temporary
GrizzlyTrek Group is a Technical Workforce and Indigenous Employment Partner. We recruit skilled trades across Canada's industrial sector and place them with reputable employers offering…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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