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Added 4 mins ago
WI
CNC Press Brake Operator
Wesgar Inc.
Port Coquitlam, BC
- $19 to $23 CAD / hour
- Full-time
Wesgar is a leader in the custom sheet metal fabrication industry, specializing in high-mix, low-volume manufacturing for a wide range of global sectors. Based in Port Coquitlam, we pride…
Added 4 mins ago
M
Full-Stack Developer
McAfee
Toronto, ON · UNAVAILABLE, Ontario
- Full-time
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering…
Added 4 mins ago
RB
Manager, Culinary Innovation, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…strategic and financial insight to ensure Burger King remains a leader in taste, quality, choice and…
Added 4 mins ago
CI
Freshwater Aquaculture Technician
Cooke Inc.
Saint John, NB
- $19.28 to $22.1 CAD / hour
- Full-time
…Platinum Member status in the Canada’s Best Managed Companies Program, is offering a unique opportunity for a highly motivated individual to join the Company’s team as a Freshwater…
Added 4 mins ago
B
General Repair Technician III
BGIS
Ottawa, ON
- Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Added 19 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
As the leader of a North American team of Data Management, Analytics, Reporting, and Data Platform professionals, you will be responsible for delivering and evolving Domtar's Data &…
Added 19 mins ago
S
Team Leader, Aquatics
Stantec
Fredericton, NB
- Full-time
Team Leaders at Stantec are purpose‑driven leaders and future builders of our business. As a front‑line people leader, you’ll play a critical role in shaping the next generation of talent -…
Added 20 mins ago
TD
DZ Driver [Arborist Apprentice]
The Davey Tree Expert Company
Brantford, ON
- Full-time
Operate as an active crew member with supporting ground crew and crew leader.
Added 20 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Quebec, QC
- Full-time
Tu es un.e leader dans l’âme et tu sais comment motiver une équipe; Tu as de l’entregent et tout un esprit d’équipe;
Added 20 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
A positive and committed leader with a strong sense of Accountability, the ability to build high-performing teams, manage rigorously, challenge the status quo, and transform technological…
Added 20 mins ago
E
Administrative Assistant (Entry Level)
EvertzAV
Burlington, ON
- Internship
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 20 mins ago
TG
Leader Technician - Paint T1-4 (Night shift)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Leader Technicians play a vital role in supporting the production of high-quality parts in a Just-in-time environment. By working in one of our production departments, there are endless…
Added 20 mins ago
UO
Tier II Canada Research Chair in Computational Oncology, Department of Biochemistry & Molecular Biology, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
…fellowship experiences. The selected applicant will be an emerging leader in the field of computational oncology and will have expertise in the development and deployment of computational…
Added 35 mins ago
CS
Scotia Place Sous Chef
Calgary Stampeder Football Club
Calgary, AB
- Full-time
As Sous Chef, you will be a hands-on leader responsible for supervising and developing kitchen staff, maintaining production standards, supporting menu execution, and contributing to…
Added 35 mins ago
CH
Transaction Management Coordinator
CBRE HV
Toronto, ON
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 35 mins ago
CH
Workplace Experience Supervisor
CBRE HV
Vancouver, BC
- Full-time
High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
Added 35 mins ago
CH
Mobile Technician
CBRE HV
Toronto, ON
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 35 mins ago
MI
DiTech - Payroll Administrator / Human Resource Generalist - 9 Month Contract
McWane, Inc.
Scoudouc, NB
- Contract
…employee relations, compliance, recruitment, onboarding, and HR program administration across the facility. Verify and process payroll information, determine pay and benefit entitlements…
Added 35 mins ago
AI
Accounting Analyst
American Iron and Metal
Montreal, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 50 mins ago
V
Business Development Representative (Engineering) - Toronto, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex…
Added 50 mins ago
V
Business Development Representative (Engineering) - Vancouver, BC
Victaulic
Surrey, BC · British Columbia
- Full-time
Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex…
Added 50 mins ago
Autobody Technician
Kirmac Collision and Autoglass
Kamloops, BC
Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and…
Added 50 mins ago
MU
Tier 2 Canada Research Chair in Computational Biology - Department of Biological Sciences, Faculty of Arts and Science
MacEwan University
AB · Edmonton, AB
- Full-time
…(CRC) in Computational Biology. We seek an emerging research leader who uses computational approaches to address important questions in the life sciences. The successful applicant will…
Added 50 mins ago
B&
Retail Brand Experience Key Holder-BRANDON SHOPPERS MALL
Bath & Body Works
Brandon, MB
- $19.4 USD / hour
- Part-time
Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or…
Added 50 mins ago
B&
Retail Brand Experience Supervisor-PROMENADES ST BRUNO
Bath & Body Works
Saint-Bruno, QC
- $21.6 USD / hour
- Full-time
As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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