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Added 8 mins ago
Account Representative
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:
Added 9 mins ago
TT
NetSuite Administrator
TransCanada Turbines
Airdrie, AB
- Full-time
TransCanada Turbines (TCT) is the sole authorized overhaul, repair and maintenance service provider for Siemens Energy and General Electric (GE) aeroderivative industrial gas turbines,…
Added 9 mins ago
SE
Time Capture Coordinator
SMS Equipment Inc.
Acheson, AB
- Full-time
…through the accurate processing, validation, and auditing of employee time records. This role plays a key part in ensuring payroll accuracy, maintaining compliance with collective…
Added 9 mins ago
M
Associé en conformité | Compliance Associate
Medisca
Montreal, QC
- Full-time
Added 9 mins ago
VC
Intake and Transition Nurse (RN/RPN) - Raven Song Primary Care
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
Added 9 mins ago
LC
Billing Support Specialist
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Interest groups, employee led networks, social committees to sponsored sports teams
Added 9 mins ago
GT
Senior Representative, CX Strategy Activation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
As a GTAA employee, you will have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education…
Added 9 mins ago
RM
Labourer Waste Management
Regional Municipality of Peel
Brampton, ON
- $28.96 to $30.36 CAD / hour
- Other
Provide prompt and efficient customer service.
Added 9 mins ago
A
People & Culture Generalist
Arrow
Cambridge, ON
- Full-time
…innovative design, quality craftsmanship, and exceptional customer…
Added 9 mins ago
UH
Registered Nurse - Outpatient Clinic
University Health Network
Toronto, ON
- Part-time
Close access to Transit and UHN shuttle service
Added 9 mins ago
UH
Registered Nurse - Inpatient Leukemia
University Health Network
Toronto, ON
- Contract
Close access to Transit and UHN shuttle service
Added 9 mins ago
UH
Pharmacist- Systemic Pharmacy - PM
University Health Network
Toronto, ON
- Contract
Excellent customer service and interpersonal skills
Added 9 mins ago
HR
Registered Technologist, CT/Angio
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Must have good teamwork and customer service skills.
Added 9 mins ago
Q
Account Executive - Hamilton, Ontario (Entry Level)
Quadient
Hamilton, ON
- Full-time
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Added 9 mins ago
Q
Bilingual Accounts Receivable (French/English)
Quadient
Markham, ON
- Up to $50,000 CAD / year
- Full-time
3+ years of collections, accounts receivable, or customer service experience.
Added 9 mins ago
PW
Travelling Spare School Bus Driver - Hiring Bonus Offered!
Pacific Western Transportation Ltd
Geraldton, ON · Greenstone, ON · Manitouwadge, ON · Nakina, ON · Nipigon, ON · ON · Longlac, ON · Marathon, ON
- Part-time
As a Travelling Spare School Bus Driver, you will provide coverage for open school bus routes throughout our service area, including communities East of Thunder Bay – anywhere from…
Added 9 mins ago
AF
Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 9 mins ago
D
Food Service Associate / Cashier
Dexterra
Winnipeg, MB
- Up to $16.4 CAD / hour
- Full-time
As a Food Services Associate / Cashier, reporting to the Cashier supervisor, the Food Service Associate/Cashier is responsible for delivering exceptional customer service in a fast-paced…
Added 9 mins ago
OF
Part Time - Group Fitness Coach/Trainer
Orangetheory Fitness 10006
AB · Calgary, AB
- $25 to $65 CAD / hour
Employee recognition programs & promotion opportunities
Added 9 mins ago
P2 Sample prep technician
ALS
Sudbury, ON · CAN - ON - Sudbury
Ability to lift up to 50lbs (occasionally lifting may exceed 50lbs and assistance is mandatory from either another employee or the lift assist equipment);
Added 9 mins ago
AC
Deposit Services Representative I (Full-Time, Permanent) Morden
Access Credit Union
Morden, MB
- Full-time
…empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health…
Added 24 mins ago
Delivery Driver
Sherwin-Williams
Calgary, AB
Provide excellent customer service, answer questions, and handle complaints from customers
Added 24 mins ago
Manager, Retail Media Network (12-Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
…and forecasting, pricing, rate cards, billing, and levels of service), marketing and public relations (internal and external), process development, implementation and improvement, training…
Added 24 mins ago
Manager - Service Department (Heavy Duty)
Velocity Vehicle Group
Saanichton, BC
Builds genuine employee passion for all brands and champions elite customer service as follows:
Added 24 mins ago
CEDO - Certified Exposure Device Operator
WQS Careers
Edmonton, AB
WQS Group of Companies, including WQS Non-Destructive Testing and WQS Industrial Services, is a dedicated service provider, focused on high-quality Non-Destructive Testing, Field…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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