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Added 9 mins ago
MP
Quality Control Inspect.
Mastronardi Produce
Surrey, BC
- Full-time
…essential function of this position is to assist the Quality Manager with all daily activities and to ensure that all product meets customer…
Added 9 mins ago
NS
Brookline Collaborative Care: After-Hours & Weekend Semi-Urgent Care Clinic Shifts
Nova Scotia Healthcare System
Bedford, NS
- Full-time
Flexible Scheduling – Try a Shift Before Committing!
Added 9 mins ago
AF
Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 9 mins ago
H
Senior Product Marketing Manager
Hach
Vancouver, BC · London, ON · CAN - Vancouver - Aquatic Informatics ULC
- $125,000 to $150,000 CAD / year
- Full-time
Reporting to the Global Director of Growth Marketing, the Senior Product Marketing Manager will shape Aquatic Informatics’ growth strategy and strengthen how we bring our products,…
Added 9 mins ago
TH
Overnight Freight Associate Part-Time - 7057 Polo Park
The Home Depot
Burnaby, BC
- Part-time
Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Added 9 mins ago
TH
Overnight Order Picker Full Time (CHARLOTTETOWN)
The Home Depot
Charlottetown, PE
- Full-time
Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Added 24 mins ago
SI
Worker, General Help - UNION Red Deer
Saputo Inc.
Red Deer, AB
- Full-time
Reporting to the Plant Manager, General Plant Help (GPH) is responsible for the efficient and accurate operation of all butter production and packaging equipment, including churns, butter…
Added 24 mins ago
Journeyperson Plumber, Campus Operations
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting to an Assistant Manager, Facilities, this position works in a multi-trade environment across a large and diverse campus. Work is performed both indoors and…
Added 24 mins ago
Technician, Float, Veterinary Medical Centre
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting to the Manager Health Services, this position functions on a rotational basis providing coverage during the day, evening, weekend, and Statutory Holidays between…
Added 53 mins ago
C
Home Centre Associate (Part-Time) - Innisfail Home Centre - Central Alberta Co-op
Co-op
Innisfail, AB
- Part-time
Perform additional duties as assigned by the manager
Added 53 mins ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
ON
- Part-time
Saturday and Sunday (available all day for a 4-to- 8-hour shift).
Added 53 mins ago
H
Commercial Channel Partner Business Manager
HP
Mississauga, ON
- Full-time
The Partner Business Manager is responsible for managing relationships with Tier-2 resellers, staying updated on market insights, and driving business growth through data-driven insights.…
Added 53 mins ago
Shipper (Afternoon Shift)
Grainger Businesses
Edmonton, AB
This position is hourly, and the starting pay rate is $21.86/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an…
Added 53 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
Shift and Hours: Wednesday - Sunday; between the hours of 7:00 am - 12:00 am
Added 53 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am
Added 53 mins ago
TH
Receiving Part Time (BARRHAVEN)
The Home Depot
Ottawa, ON
- Part-time
Breaking down and disposing of trash by end of shift.
Added 53 mins ago
TH
Order Picker Part Time - BURLINGTON
The Home Depot
Burlington, ON
- Part-time
Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Added 53 mins ago
TH
Overnight Freight Associate Part Time - MISSISSAUGA BRITANNIA
The Home Depot
Mississauga, ON
- Part-time
Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Added 53 mins ago
DD
Procurement Specialist
DRPS- Durham Regional Police Service
Whitby, ON
- Contract
Reporting to the Purchasing Manager this role involves collaborating with internal departments to identify procurement needs, supporting strategic sourcing initiatives, and recommending…
Added 53 mins ago
HR
Food Store Manager
Hughes Recruitment & Strategy Collective
Moosomin, SK
- Full-time
As the Food Store Manager, you'll step into an established operation with a strong team and a positive workplace culture worth preserving. You'll lead five department managers, support…
Added 1 hour ago
MP
Commodity Inventory Controller
Mastronardi Produce
Kingsville, ON
- Full-time
Report findings to responsible department manager/supervisor.
Added 1 hour ago
UH
Perioperative Services Attendant
University Health Network
Toronto, ON
- Contract
Performing cross-functional duties; performing other assigned tasks and duties consistent with the job classification, as assigned for the shift.
Added 1 hour ago
UH
Registered Nurse - Inpatient Cardiology
University Health Network
Toronto, ON
- Part-time
Hours: 0.1 FTE (Minimum 1 Shift per Month with options to pick up more based on unit needs)
Added 1 hour ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while…
Added 1 hour ago
UH
Registered Nurse - Inpatient Cardiology
University Health Network
Toronto, ON
- Part-time
Hours: 0.3 FTE (Minimum 1 Shift per Week – with options to pick up more based on unit needs)

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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