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Added 9 mins ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
Drive digital marketing performance across website management, SEO, paid advertising, social media, email marketing, and other digital channels, maximizing visibility, engagement, lead…
Added 10 mins ago
LU
Social Media Coordinator
Love Ur Curls®
Mississauga, ON
- Full-time
We’re looking for a creative, social-first Social Media Coordinator to grow and engage the Love Ur Curls® community through culturally relevant storytelling and compelling short-form…
Added 10 mins ago
OB
Senior Sales Consultant
Olympic Building Centre
Winnipeg, MB
- Full-time
Update sales brochures/social media/website information with the advertising department
Added 10 mins ago
P
Planning Associate Director
PHD
Toronto, ON
- Full-time
…research and data and translate them into actionable insights for media, content and social…
Added 24 mins ago
DU
Communications and Marketing Manager
Dalhousie University
Halifax, NS
- Full-time
Lead the planning and execution of integrated recruitment marketing campaigns across digital, print, social media, web, email, and video channels to support enrolment growth and strengthen…
Added 24 mins ago
UO
Deputy Returning Officer
University of Alberta Students' Union
Edmonton, AB
- Part-time
Experience using MS Office, Excel and internet-based applications including social media.
Added 24 mins ago
GD
GARAGE - Seasonal Sales Associate - Carrefour Angrignon
Groupe Dynamite, Inc Garage
Montreal, QC · LaSalle, Quebec
- Part-time
Extra points if you’re social media savvy and know how to keep the aesthetic strong.
Added 39 mins ago
R
Financing Specialist
RBC
Langley (District), BC · Vancouver, BC
- Full-time
Experience with emerging resources, communications and technology (i.e., online data resources, web based meetings, social media, digital banking, and mobile applications)
Added 39 mins ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Added 39 mins ago
TC
Specialist, Travel Media Relations
Tourism Calgary
Calgary, AB
- Full-time
Reporting to the Travel Media Manager, the Specialist, Travel Media Relations is responsible for maximizing earned travel media opportunities in established priority markets, building…
Added 39 mins ago
PC
Junior Brand Manager
PRESTIGE COSMETIQUES
Montreal, QC
- Full-time
· Lead and coordinate all digital marketing activities across the entire brand portfolio, including social media, digital campaigns, e-newsletters and other online initiatives, ensuring…
Added 1 hour ago
A
Bilingual Social Media Officer
Altis
Ottawa, ON
- Full-time
Are you a creative storyteller who knows how to turn meaningful moments into engaging social media content? Our client, a respected non-profit organization supporting children's healthcare,…
Added 1 hour ago
P
Search Assistant
PHD
Toronto, ON
- Full-time
…across digital channels, including Search (paid and organic), Social, Programmatic, Addressable media, and E‑commerce platforms. Develops and executes data‑driven strategies to improve…
Added 1 hour ago
AR
Sales & Events Coordinator
Algonquin Resort
Banff, AB
- Full-time
Generate ideas and contribute to the monthly social media content calendar to support brand awareness and engagement.
Added 1 hour ago
CC
Retail Store Manager
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $50,000 CAD / year
- Full-time
…revenue and gross margin goals and maintain a high score on all social media customer…
Added 2 hours ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
You'll also manage inventory, budgets, and all financial aspects of the practice. You'll also make a splash on social media, shouting about all the great things your team is inspiring and…
Added 2 hours ago
M
Operations Manager, Patient Support Program
McKesson
Mississauga, ON
- Full-time
The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational…
Added 2 hours ago
CONSULTANT TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Reporting to the Manager 311 Quality & Performance, the Consultant Training & Development will design, develop, coordinate, implement, and deliver in-person and online professional…
Added 2 hours ago
IB
Customer Experience Leader
Indigo Books & Music
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
…customer events, author signings, consignment programs, and store social media…
Added 3 hours ago
LC
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Companies Limited
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 3 hours ago
CG
Talent Acquisition Specialist
Calian Group
Ottawa, ON
- Full-time
Source and attract candidates through job boards, social media, referrals and professional networks.
Added 3 hours ago
GF
Fit4Less Host - Nanaimo Rutherford Road
GoodLife Fitness
Nanaimo, BC
- Part-time
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Added 3 hours ago
GF
Fit4Less Host - Mississauga Dundas
GoodLife Fitness
Mississauga, ON
- Part-time
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Added 3 hours ago
GF
Assistant General Manager - Airdrie Towerlane Centre
GoodLife Fitness
Airdrie, AB
- Full-time
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Added 3 hours ago
LL
Social Media Manager
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
LEAP is hiring a Social Media Manager to bring our brand, products, and services to life through compelling social storytelling that builds brand awareness, grows our audience, and drives…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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