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Added 14 mins ago
E
Contrôleur·euse financier·ère │ Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Added 14 mins ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
…and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace…
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Senior Manager Development, Treasury Technology
Scotiabank
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…services. This role requires a strong combination of leadership, technical expertise, financial management, vendor management, and business partnership…
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Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
…games and beyond. Our aim is to become the “go to” provider of technical…
Added 14 mins ago
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Product Quality Owner - Payments
Flinks
Remote, Canada
- Full-time
- Remote
You explain technical topics clearly to engineers, clients and leadership.
Added 14 mins ago
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Senior Mechanical Engineer - Team Lead
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Edmonton, AB
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In this role, you will draw on your strong technical knowledge, leadership capabilities, and extensive industry experience to lead the mechanical engineering team and deliver projects of…
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Education & Training Lead
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- Full-time
…exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the…
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Co-op Assistant Coordinator, Cost Controls
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 14 mins ago
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Delivery Driver
Culligan of Canada
South Glengarry, ON
- $22 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 14 mins ago
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Salesforce Technical Lead
Maarut Inc
Montreal, QC
- Contract
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Adobe CDP Architect
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Vancouver, BC
- Full-time
Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
Added 29 mins ago
CO-OP STUDENT - TAX TRAINEE
Alstom
Saint-Bruno, QC
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
Added 29 mins ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.
Added 29 mins ago
VC
Nursing Unit Assistant (NUA) - Ambulatory Care
Vancouver Coastal Health
Sechelt, BC
- $30.03 CAD / hour
- Temporary
…functions, compiles statistics, types and distributes a variety of technical and non-technical reports and other materials utilizing computer systems and software relevant to the job,…
Added 29 mins ago
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Product Engineering Lead, Keet (100% Remote, Worldwide)
Tether Operations Limited
Remote, Canada
- Full-time
- Remote
…sets the direction. We're looking for a Product Engineering Lead to turn that direction into features people love, built to a standard that holds up at global…
Added 29 mins ago
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Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to…
Added 29 mins ago
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Senior Civil Engineer - Part Time
AECOM
Winnipeg, MB
- $175,000 to $192,000 CAD / year
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…we're looking for an experienced Senior Civil Engineer to help lead the delivery of complex municipal wastewater projects while driving the growth of our practice across…
Added 29 mins ago
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Manager NAV Production
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Toronto, ON
- Full-time
Lead a team of Fund Accountants in delivering timely and accurate daily NAVs for a group of mutual funds
Added 29 mins ago
Director of Supply Chain Operations
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Winnipeg, MB
Lead adoption of technology solutions to enhance visibility and operational control.
Added 29 mins ago
LS
Senior Project Engineer - Facilities
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Kelowna, BC
- Contract
Lauren Services is seeking a Senior Project Engineer, Facilities (P.Eng.) to lead the technical delivery of complex brownfield and greenfield industrial facility projects. This role is…
Added 29 mins ago
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Senior Project Engineer - Pipeline
Lauren Services
Kelowna, BC
- Contract
Lauren Services is seeking a Senior Project Engineer, Pipelines (P.Eng.) to support and lead the technical execution of major pipeline projects across North America. This is a senior…
Added 29 mins ago
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Senior Project Lead Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
You’ll lead technical design, coordinate complex projects, and engage directly with customers to ensure world-class execution. From configuring SCADA systems to commissioning protective…
Added 29 mins ago
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Technical Safety Specialist
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Toronto, ON
- Full-time
Ability to lead and coordinate technical staff
Added 29 mins ago
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Senior Accountant
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Abbotsford, BC
- $85,000 to $95,000 CAD / year
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Lead the month-end close process, including preparing and reviewing journal entries, working papers, and general ledger reconciliations
Added 29 mins ago
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Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
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Calgary, AB
- Full-time
…Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales service requests including spare parts/ field service/ projects, support…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Monday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative is responsible for resolving customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records. They also coordinate with internal departments to ensure service quality and provide timely results to patients and health professionals.

Requirements

Candidates must have at least a high school education and a minimum of one year of previous customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
Prioritization
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Dynacare
Healthcare
Wellness
Call-log database
Technical inquiries
Turnaround times
Health and Safety
Regulatory compliance
Social media
Patient communication
Critical results
LIS
Outbound campaigns
SOPs
Administrative support

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