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Added 2 mins ago
CO
Project Facilitator
City of Delta
Vancouver, BC · City Hall, British Columbia
- Full-time
- Temporary
…development applications for building permits. Reporting to the Manager of Priority Projects, you will coordinate application timelines, facilitate communication between internal review…
Added 2 mins ago
T
Personal Banking Associate Trainee
TD
Georgetown, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 mins ago
T
Senior Personal Banker Trainee - Home Borrowing
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 mins ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 mins ago
Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
We are looking for a Senior Staff Program Manager to lead a portfolio of complex, cross-functional business initiatives spanning New Product Introduction (NPI), process transformation,…
Added 2 mins ago
Senior Staff Program Manager
Kaseya Careers
Toronto, ON
We are looking for a Senior Staff Program Manager to lead a portfolio of complex, cross-functional business initiatives spanning New Product Introduction (NPI), process transformation,…
Added 2 mins ago
D
Advisor, Communications
Desjardins
Brossard, QC · Ste.-Foy, QC
- Full-time
…media communications and serving as social media community manager. You draw on your subject matter expertise to advise and assist clients and partners on important graphic design, print…
Added 2 mins ago
W
(CAN) Consumables Lead Department Manager
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Edmonton, AB
- Full-time
…processes through partnership with the Consumables Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 2 mins ago
CB
Customer Service Representative
Clark Builders
Edmonton, AB · NorthStar Edmonton
- Full-time
NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and…
Added 2 mins ago
W
(CAN) Associé, produits consommables
Walmart
Magog, QC
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
B
Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
Prepare customer lists with campaign management toolset to meet the requirements of documented technical requirements
Added 2 mins ago
CB
Customer Service Representative
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Edmonton, AB · NorthStar Edmonton
- Full-time
NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and…
Added 17 mins ago
M
Front Office Supervisor
Marriott
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- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain…
Added 17 mins ago
TA
Brampton Shoppers World - Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Style-driven and ready to level up? Discover how finding your fit at the ALDO Group can spark your passion for fashion and inspire your next chapter.
Added 17 mins ago
FC
Ag Admin Clerk
Federated Co-operatives Limited
Mclean, SK
- Full-time
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Added 17 mins ago
WM
Commercial Front Load/Side Load Driver
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Nanaimo, BC
- Full-time
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 17 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 17 mins ago
LC
Produce Department Manager Full Time Day
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Thunder Bay, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 17 mins ago
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Viande Assistant Gérant/Superviseur temps plein jour
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Montreal, QC
- Full-time
"Nous recherchons des responsables talentueux et passionnés qui possèdent de bons antécédents en matière d’excellence du service à la clientèle et d’augmentation des ventes.
Added 17 mins ago
LC
PC Express Department Manager
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 17 mins ago
Senior Manager, Real Estate Strategy & Planning
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…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 17 mins ago
AE
Offline - Selling Team Leader (Assistant Manager)
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- Full-time
…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 17 mins ago
House Cleaner
Vail Resorts
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With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free…
Added 18 mins ago
MF
Field Support Engineer II
McCain Foods
Toronto, ON
- Full-time
…visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Wednesday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative acts as the frontline contact for resolving customer inquiries via multiple channels including phone, email, and social media. They are responsible for managing call logs, coordinating with internal departments, and ensuring accurate processing of patient results and requisitions.

Requirements

Candidates must have a high school diploma, with a degree or diploma preferred, and at least one year of customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics
Time management

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Healthcare
Wellness Solutions
Call-log Database
Technical Inquiries
Test Turnaround Times
Patient Results
Social Media Monitoring
Requisitions
Sample Collection
Critical Results
STAT Results
LIS
SOPs
Regulatory Compliance
Administrative Support
Data Management
Communication
Problem Solving
Customer Experience

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