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Added 8 mins ago
Emergency Response Coordinator (Alamos Gold) - Lynn Lake, MB
International SOS
Edmonton, AB · BC · Dufferin, MB · Niagara-on-the-Lake, ON · Calgary Trail South, AB
Serve as the on-site lead and primary point of contact for the client on all operational matters, escalating issues to the International SOS Operations Manager when required.
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Burnaby, BC
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Nanaimo, BC
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Innisfil, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Ottawa, ON · Navan, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Toronto, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Crew Leader
Bartlett Tree Experts
Bracebridge, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 9 mins ago
BT
Arborist Climber / Crew Leader
Bartlett Tree Experts
Erin, ON
- Other
Supervising and managing crews while performing tree care services, as directed by the Arborist Representative and Local Manager
Added 24 mins ago
AD
Social Support Worker (Part-Time)
Anglican Diocese of Ottawa
Ottawa, ON
- Part-time
The Social Support Worker is also involved in monitoring program goals and reporting on the outcomes of services as required by the Program Manager. Each of the day programs offer programs…
Added 39 mins ago
T
Financial Planner - Edmonton
TD
AB
- Full-time
Identify your client's life and financial goals, provide comprehensive reviews and build long-term relationships through financial planning expertise, relationship building and ongoing…
Added 39 mins ago
T
Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 39 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
…providing front line monitoring and support of mission critical, client server based applications (EasyWeb, WebBroker, Wallstreet, Internet/Intranet sites, Retail Internet Banking, etc),…
Added 39 mins ago
D
Manager
Desjardins
Levis, QC
- Full-time
…activities or a support sub-function that offers specialized services to the sector. You are responsible for administrating your group’s service offer, developing and implementing its…
Added 39 mins ago
C
Engineering Manager, API Development
CIBC
Toronto, ON
- Full-time
Join the Digital and CX Technology team as an Engineering Manager, API Development, where you’ll lead a team of skilled API developers supporting CIBC’s online and mobile banking platforms.…
Added 39 mins ago
CG
Investment Advisor Assistant
Canaccord Genuity Group Inc.
Ottawa, ON
- Full-time
Canaccord Genuity (CG) is a leading independent, full-service financial services firm with a strong presence across wealth management and capital markets. We are built on long-term client…
Added 39 mins ago
B
Client Service Assistant, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 39 mins ago
B
Financial Planner
BMO
Surrey, BC
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 39 mins ago
Sales Account Executive
Aspen Technology
Montreal, QC
…accounts, including consultative upselling of solutions and services at both new and existing Digital Grid Management (DGM) customer accounts. As an individual contributor, you will lead…
Added 39 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 53 mins ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 53 mins ago
RI
DSM Evaluation Manager - EM&V
Resource Innovations
Remote, Canada
- Full-time
- Remote
Resource Innovations is looking for an experienced DSM Evaluation Manager to join our expanding team. In this role, you will provide technical support and project management services within…
Added 53 mins ago
SS
Environmental Hygiene Project Manager, Hybrid- Ottawa, Ontario, Canada
SCM Services d’assurances
Ottawa, ON
- Full-time
Pario has an existing opening for an Environmental Hygiene Project Manager to join our Environmental Hygiene team in Ottawa, Ontario. The successful candidate would be responsible for…
Added 53 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
…supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc),…
Added 53 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
…supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc),…
Added 53 mins ago
QP
Property Accountant
QuadReal Property Group
Toronto, ON
- Full-time
Reporting directly to the Accounting Manager, the Property Accountant is responsible for adding value to QuadReal by providing meaningful financial information that is professional,…

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Wednesday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative acts as the frontline contact for resolving customer inquiries via multiple channels including phone, email, and social media. They are responsible for managing call logs, coordinating with internal departments, and ensuring accurate processing of patient results and requisitions.

Requirements

Candidates must have a high school diploma, with a degree or diploma preferred, and at least one year of customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics
Time management

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Healthcare
Wellness Solutions
Call-log Database
Technical Inquiries
Test Turnaround Times
Patient Results
Social Media Monitoring
Requisitions
Sample Collection
Critical Results
STAT Results
LIS
SOPs
Regulatory Compliance
Administrative Support
Data Management
Communication
Problem Solving
Customer Experience

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