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Added 12 mins ago
E
Contrôleur·euse financier·ère │ Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Rencontre finale & test pratique (1h30) : Une entrevue technique dans nos bureaux avec deux membres de notre équipe pour valider tes réflexes et tes compétences dans une situation réelle…
Added 12 mins ago
MA
Control Systems Technician for Industrial Plant Automation
MPAQ Automation
Mississauga, ON
- $65,000 to $80,000 CAD / year
- Full-time
Test new software and hardware, troubleshoot issues and propose solutions.
Added 12 mins ago
CI
Student Intern, Process and Applications (SCM)
Celestica International LP
Toronto, ON
- $24 to $30 CAD / hour
Working at Celestica is more than a job. It’s about being part of something bigger and shaping the future with your work. You’ll take on exciting and challenging projects, get hands-on…
Added 12 mins ago
SP
Media Buyer / Creative Strategist
Sweat Pants Agency
Remote, Canada
- Full-time
- Remote
In 2026, a great media buyer is not just a button pusher. They understand the full system: creative, offer, conversion rate, platform dynamics, competition, and what to test next.
Added 12 mins ago
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Google Ads Media Buyer / Growth Strategist (Remote)
Sweat Pants Agency
Remote, Canada
- Remote
Added 12 mins ago
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Lab Assistant
Dynacare
Toronto, ON · Vaughan, ON
- Full-time
Accurately enter data, patient, and test information for Ministry of Health requisitions
Added 12 mins ago
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Lab Assistant
Dynacare
Toronto, ON
- Contract
Accurately enter data, patient, and test information for Ministry of Health requisitions
Added 12 mins ago
C
Contract - Lifestyle & Programs Manager
Chartwell
Ajax, ON
- Full-time
Physical ability to meet job demands, including standing, bending, pushing, and pulling for extended periods, and operating cleaning equipment
Added 27 mins ago
MP
Evening DZ Driver/Truck Driver
MacEwen Petroleum Inc.
Maxville, ON
- Full-time
…complete pre-employment testing which comprises a drug/alcohol test and a criminal record…
Added 27 mins ago
Commissioner - Travel USA (m/f/d)
Nordex Group
AB
…renewable energy a reality for the world. As Commissioner, you will test, analyze, and troubleshoot the mechanical and electrical components and identify wind turbine defects to perform…
Added 27 mins ago
LO
Serials Technician
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Added 27 mins ago
UH
Medical Laboratory Technologist, Microbiology
University Health Network
Toronto, ON
- Full-time
Preparing written and electronic reports required to document procedures and test results
Added 27 mins ago
JS
Electrical Assembly
Justrite Safety Group
Sarnia, ON
- Full-time
Must be able to use hand tools required to perform the job but not limited to: electrical components and wiring to build sub-assemblies for safety showers.
Added 27 mins ago
JA
Senior Project Lead Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…reliable and resilient. This isn’t just another engineering job - it’s a chance to influence how energy flows across communities and…
Added 27 mins ago
JA
Software Analyst Intern (Winter 2027, 8 months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Designs codes, debugs, write test procedures and tests software code, chairs design reviews.
Added 27 mins ago
JA
Hardware Test Engineering Intern (Summer 2027, 16months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Support Hardware Test Engineering in the documenting of simulators and automated hardware test equipment designs. The position also requires the maintenance, assembly and troubleshooting of…
Added 27 mins ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
Develop and execute test plans that gather relevant evidence and support sound conclusions.
Added 27 mins ago
AI
Senior QA Analyst
Avanciers Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Extensive Experience with test management tools on one or more platforms such as Azure DevOps & Microfocus ALM 12.5
Added 27 mins ago
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Senior Project Lead Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…reliable and resilient. This isn’t just another engineering job - it’s a chance to influence how energy flows across communities and…
Added 27 mins ago
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Protection & Control Engineer
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Utilize advanced test equipment (DOBLE, OMICRON) for system validation.
Added 27 mins ago
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Technical Specialist, Senior - Vital Software
JR Automation
Toronto, ON
- Full-time
Design, code, debug, test, and review software solutions.
Added 27 mins ago
TU
Laboratory Assistant
The University of British Columbia
Vancouver, BC
- $3,649 to $3,869 CAD / month
- Full-time
…specific laboratory tests and tasks will be provided on the job. Ability to communicate effectively verbally and in writing. Ability to gather, record, and organize information. Ability to…
Added 27 mins ago
JA
System Design Specialist, Intermediate
JR Automation
Toronto, ON
- Full-time
Design, code, debug, test, and review software solutions.
Added 27 mins ago
MC
Oracle QA Analyst
MatchBox Consulting Group
Vancouver, BC
- Contract
Develop test plans, test cases and test scripts;
Added 27 mins ago
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Software Analyst
JR Automation
Toronto, ON
- Full-time
Design, code, debug, test, and review software components of low to medium complexity and criticality.

Dynacare

Customer Care Representative

Brampton, ON, Canada

Pay rate: $19.50 - $22.00 per hour · Full-time

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Job details

Pay: Pay rate: $19.50 - $22.00 per hour
Job type: Full-time
Experience: Minimum 1 year of previous customer service experience
Working hours: 37.5 hours a week
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Posting: Customer Care Representative

Where YOU work makes a difference

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will be accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media on behalf of Dynacare. Your daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client, coordinating with various internal departments to ensure customer needs are met (i.e.: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: Permanent, Full-Time, (Guaranteed 37.5 hours a week)

Shift and Hours: Wednesday - Sunday; between the hours of 7:00 am - 12:00 am

Department: Customer Service

Vacancy: Exisiting

Work Style: Hybrid

Location: 115 Midair Court, Brampton, Ontario,

Internal Posting Deadline: November 4, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Accountable for sending STAT results and faxing/calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns, scan results into designated LIS, and making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing, archiving, backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Minimum 1 year of previous customer service experience
Proficiency in MS Office Suite and good typing skills
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You are an innovative thinker with attention to detail

Working Conditions:

Normal office environment

Pay rate: $19.50 - $22.00 per hour

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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More about this job

Responsibilities

The Customer Care Representative acts as the frontline contact for resolving customer inquiries via multiple channels including phone, email, and social media. They are responsible for managing call logs, coordinating with internal departments, and ensuring accurate processing of patient results and requisitions.

Requirements

Candidates must have a high school diploma, with a degree or diploma preferred, and at least one year of customer service experience. Proficiency in MS Office Suite and strong verbal and written communication skills are required for this role.

Skills

Customer service
Communication
Troubleshooting
Data entry
Multi-tasking
MS Office Suite
Typing
Conflict resolution
Attention to detail
Social media management
Reporting metrics
Time management

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Healthcare
Wellness Solutions
Call-log Database
Technical Inquiries
Test Turnaround Times
Patient Results
Social Media Monitoring
Requisitions
Sample Collection
Critical Results
STAT Results
LIS
SOPs
Regulatory Compliance
Administrative Support
Data Management
Communication
Problem Solving
Customer Experience

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