Jobs in Canada

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Added 2 mins ago
K
Field Cost Analyst
Kelly
Calgary, AB
- Contract
Our client, a leader in energy transportation (crude oil and natural gas gathering and transportation), needs a Field Cost Analyst to start right away. You will join the Core Programs…
Added 2 mins ago
PS
Project Engineering Manager
Professional Staffing
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Professional Staffing is representing our client, a global leader in custom automation and advanced manufacturing solutions, in the search for an experienced Project Engineering Manager to…
Added 3 mins ago
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Directeur(trice) développement des affaires
Mirego
Montreal, QC · Quebec, QC
- Full-time
Tu as au moins 5 ans d'expérience en développement des affaires, prospection ou ventes dans le domaine des services numériques.
Added 3 mins ago
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Director, Product & Growth
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Maintain a focused and relevant product shelf that supports growth, client retention, member value, operational sustainability and market differentiation.
Added 3 mins ago
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I&C and Telecom Lead
Kent
Calgary, AB
- Full-time
Kent is looking for a Lead Engineer – Instrumentation, Control & Telecom to lead the delivery of instrumentation, control systems, and telecommunications engineering for industrial projects…
Added 3 mins ago
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Intermediate Structural Designer – Resources
WSP
Sudbury, ON
- Full-time
Reporting to a Senior Engineer / Team Lead, you will apply your structural drafting expertise from conceptual design through project completion, supporting new construction and…
Added 3 mins ago
CF
Regional Manager, Wealth Advice
CU Financial Management
Fredericton, NB
- Full-time
…planning-first approach, helping Advisors consistently deliver exemplary client service while reflecting the cooperative values that guide our organization. The Regional Manager will…
Added 18 mins ago
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Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
As an specialist with experience in the rail and transit field, you will support in the development and application of Systems Integration principles (such as requirements management and…
Added 18 mins ago
TG
Senior Project Manager, Roofing
Triumph Group of Companies
Toronto, ON
- Full-time
…group works to. You own budgets, schedules, contracts, and client relationships on several jobs at once, working alongside estimators, superintendents, and general contractors to keep work…
Added 18 mins ago
TG
Senior Project Manager, Waterproofing
Triumph Group of Companies
Toronto, ON
- Full-time
…group works to. You own budgets, schedules, contracts, and client relationships on several jobs at once, working alongside estimators, superintendents, and general contractors to keep work…
Added 18 mins ago
S
AVP, Agentic Development
Sunlife
Toronto, ON
- Full-time
…standards, and measure adoption, trust, productivity, quality, Client and employee experience, risk reduction and business…
Added 18 mins ago
S
Sales Manager, Prospr by Sun Life
Sunlife
Toronto, ON
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 18 mins ago
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Vice President, Energy & Infrastructure Advisory
Infrassocs
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead day-to-day execution of M&A, capital raising, and debt advisory mandates across energy and infrastructure
Added 18 mins ago
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Art Director (Social) - AntiSocial
AntiSocial
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Monday - Thursday in office (Fridays are remote optional)
Added 18 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
Experience in insurance, Guidewire, Azure, DevOps, and ITIL practices would further strengthen their ability to lead operational excellence initiative
Added 18 mins ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 18 mins ago
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Signage & Environmental Graphic Designer
Gensler
Toronto, ON
- Full-time
…with working in a fast-paced environment, and have relevant experience, including documentation, fabrication and implementation expertise. As a Signage & Environmental Graphic Designer, you…
Added 18 mins ago
MP
Senior Cyber Security Engineer - IAM
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Own and evolve client's enterprise security architecture, reference architectures, and design standards in alignment with the information security strategy and Zero Trust Architecture…
Added 18 mins ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Vancouver, BC
- $105,000 to $154,000 CAD / year
- Full-time
Lead routine client and third-party meetings; act as the first escalation point and drive issues through to resolution.
Added 18 mins ago
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Commissioning Automation Technician
W3Global
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Our client is a global leader in naval, military, and marine Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC-R) systems and equipment. The company provides turnkey solutions…
Added 18 mins ago
P
Interior Designer
Perkins&Will
Toronto, ON · Ottawa, ON
- Full-time
…seeking an experienced Interior Designer with 8–10 years of experience and a strong design focus to join our team. This is an exciting opportunity to contribute to the front-end design…
Added 18 mins ago
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Director, Development and Delivery, IT
Metrolinx
Canada
- Full-time
…program delivery for Metrolinx, this role is accountable for client relationship management, delivery to scope, budget, timelines and quality, using a Lean Agile approach. If you enjoy…
Added 18 mins ago
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Customer Care Representative
Dynacare
Ottawa, ON · Brampton, ON
- Contract
…supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test…
Added 18 mins ago
S
Senior Environmental Project Manager
Stantec
ON · Stoney Creek, ON
- Full-time
As a Senior Environmental Project Manager, you will lead complex, multidisciplinary projects and programs that bring together the breadth of Stantec's Environmental Services capabilities.…
Added 33 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
Bring your account-management expertise to a role with direct ownership of client relationships, or build on your operations leadership experience to move into client management.

Dynacare

Customer Care Representative

Ottawa, ON, Canada
Brampton, ON, Canada

Hourly rate : $19.50 - 22.50 per hour · Contract

Apply on jobs.jobvite.com About employer

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Job details

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: Oct 13, 2026

Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: 12 Month Contract, Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: Hybrid

Deadline for Internal Applicants: Tuesday Nov 17, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

Confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

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More about this job

Responsibilities

The Customer Care Representative manages customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records in the database. They also coordinate with internal departments to ensure timely delivery of medical results and provide support for technical and special project inquiries.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact center. Proficiency in both French and English is required, along with strong technical skills in MS Office and CRM systems.

Skills

Customer service
Bilingual
Troubleshooting
Data entry
Communication
Multi-tasking
CRM
MS Office Suite
AS400
Omnitech
CISCO call center platforms
Medical terminology
Critical thinking
Problem solving
Attention to detail

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Health and Safety
Regulatory Compliance
Data Management
Social Media Monitoring
Patient Results
Technical Support
Problem Solving
Privacy Regulations
Patient Consent
Laboratory Operations
Specimen Processing

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Work requirements

Jobs in Canada