Jobs in Canada

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Added 11 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 12 mins ago
OA
Apprentice Technician - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
…vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to…
Added 12 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 12 mins ago
BC
MEP Project Coordinator
Broccolini Construction Inc.
Toronto, ON
- Full-time
Assist the Project Manager in organizing and coordinating all MEP aspects of the construction projects
Added 12 mins ago
SB
Senior Buyer
Steelway Building Systems
Aylmer, ON
- Full-time
Provide market intelligence, pricing forecasts, and sourcing recommendations to the Senior Materials Manager.
Added 12 mins ago
KL
Food Service Manager
Kindera Living
Burlington, ON
- Full-time
Employee and Family Assistance Program (only included if specific to the role)
Added 12 mins ago
CF
Regional Manager, Wealth Advice
CU Financial Management
Fredericton, NB
- Full-time
The Regional Manager of Wealth Advice will champion CU Financial Management's planning-first approach, helping Advisors consistently deliver exemplary client service while reflecting the…
Added 12 mins ago
A
Highway Project Engineer
AtkinsRéalis
Toronto, ON
- Full-time
…work arrangements that support work-life balance, as well as employee resource groups to support our workforce. We apply an employment equity program and value applications from individuals…
Added 27 mins ago
PB
District Operations Manager
Primo Brands
Kelowna, BC
- Full-time
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service
Added 27 mins ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 27 mins ago
FB
Bakery Department Manager - Contract
Farm Boy Inc.
Cambridge, ON
- $52,000 to $57,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 27 mins ago
TT
Manager, Community and Councillor Relations (13960)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $129,693.2 to $162,089.2 CAD / year
- Full-time
Join our Community and Stakeholder Relations team at this exciting time and apply for the Manager, Community & Stakeholder Relations – Councillor Relations position.
Added 27 mins ago
I|
Manager - Logistics Technology SecOps
Intelcom | Dragonfly
Montreal, QC
- Full-time
Own the application security program for our logistics platforms
Added 27 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 27 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 27 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 27 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 27 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 27 mins ago
TE
Health and Safety Manager - Central Region
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
Minimum of 7 years of progressive experience in a regional or field-based safety role, preferably within a branch or multi-site environment.
Added 27 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Cambridge, ON
- $52,000 to $57,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 27 mins ago
W
Commissioning Automation Technician
W3Global
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Reporting to the In-Service Support Manager, the Commissioning Automation Technician will work closely with the Lead Commissioning Automation Technician to commission, troubleshoot, repair,…
Added 27 mins ago
RH
Finishing Foreman
Richcraft Homes
Ottawa, ON
- $70,000 to $80,000 CAD / year
- Full-time
Provide schedule updates to the Construction Manager on a regular basis.
Added 27 mins ago
SS
Guest Attendant
Sienna Senior Living
Uxbridge, ON
- Part-time
…form a deep understanding of your residents and their living experience. You will build relationships with the residents and their family members, offering a variety of support options and…
Added 27 mins ago
SS
Guest Attendant
Sienna Senior Living
Uxbridge, ON
- Part-time
…form a deep understanding of your residents and their living experience. You will build relationships with the residents and their family members, offering a variety of support options and…
Added 27 mins ago
SS
Guest Attendant
Sienna Senior Living
Uxbridge, ON
- Part-time
…form a deep understanding of your residents and their living experience. You will build relationships with the residents and their family members, offering a variety of support options and…

Dynacare

Customer Care Representative

Ottawa, ON, Canada
Brampton, ON, Canada

Hourly rate : $19.50 - 22.50 per hour · Contract

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: Oct 13, 2026

Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: 12 Month Contract, Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: Hybrid

Deadline for Internal Applicants: Tuesday Nov 17, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

Confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Customer Care Representative manages customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records in the database. They also coordinate with internal departments to ensure timely delivery of medical results and provide support for technical and special project inquiries.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact center. Proficiency in both French and English is required, along with strong technical skills in MS Office and CRM systems.

Skills

Customer service
Bilingual
Troubleshooting
Data entry
Communication
Multi-tasking
CRM
MS Office Suite
AS400
Omnitech
CISCO call center platforms
Medical terminology
Critical thinking
Problem solving
Attention to detail

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Health and Safety
Regulatory Compliance
Data Management
Social Media Monitoring
Patient Results
Technical Support
Problem Solving
Privacy Regulations
Patient Consent
Laboratory Operations
Specimen Processing

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Work requirements

Jobs in Canada