Jobs in Canada

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Added 6 mins ago
OH
Communications Lead
Ontario Health atHome
ON · Ontario, Canada
- $83,297 to $99,461 CAD / year
- Full-time
Reporting to the Manager, Communications, the Communications Lead develops key communications products, engages internal leaders and teams to provide support and advice, establishes…
Added 6 mins ago
AN
Senior Accountant
Alberta Newsprint Company
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…operations, manage the month-end and year-end close processes, lead year-end audit preparations, and ensure compliance with relevant accounting standards. You will also mentor junior…
Added 6 mins ago
K
Field Cost Analyst
Kelly
Calgary, AB
- Contract
…Programs Project Controls team and report to a Supervisor or Team Lead. The team supports maintenance projects that last one to two years and range from under $500K to…
Added 6 mins ago
PS
Project Engineering Manager
Professional Staffing
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Participate in interviews for direct reporting positions to evaluate candidates' technical capabilities and suitability.
Added 7 mins ago
SB
Senior Buyer
Steelway Building Systems
Aylmer, ON
- Full-time
We are seeking an experienced Senior Buyer to lead the sourcing and procurement of mill-direct steel coil and other critical raw materials supporting our manufacturing operations.
Added 7 mins ago
W
Intermediate Structural Designer – Resources
WSP
Sudbury, ON
- Full-time
Reporting to a Senior Engineer / Team Lead, you will apply your structural drafting expertise from conceptual design through project completion, supporting new construction and…
Added 7 mins ago
CF
Regional Manager, Wealth Advice
CU Financial Management
Fredericton, NB
- Full-time
Reporting to the Director of Wealth Advice, the Regional Manager, Wealth Advice, is an experienced people leader responsible for leading, coaching, recruiting, and developing a team of…
Added 7 mins ago
SS
Director of Environmental Services - Perm Full Time
Sienna Senior Living
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Executive Director, the Director of Environmental Services supports quality resident care by aligning environmental services operations with the organization’s vision,…
Added 22 mins ago
I
Senior Communications Advisor - Tech+Lab
Intact
Toronto, ON
- Full-time
Reporting to the Director, Communications (Tech+Lab), you will build integrated communications plans that support IFC’s business objectives and our Technology and Lab strategic priorities.…
Added 22 mins ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
HDR is seeking a Senior Rail Systems Integration Specialist to join our Toronto office. Reporting to the Section Lead - Systems and Operations, you will be part of the larger North America…
Added 22 mins ago
L
Retail and Operations Manager
Linde
Nanaimo, BC
- Full-time
Reporting to the Regional General Sales Manager, the Regional Retail & Distribution Operations Manager is responsible for leading retail branch operations, packaged gas distribution, fleet…
Added 22 mins ago
SS
Compliance Analyst
Soho Square Solutions
Montreal, QC
- Contract
Support the Authorized Communication Channels (“ACC”) self-certification campaign on a quarterly basis - Pull reporting for the self-certification ACC campaigns and provide to business…
Added 22 mins ago
S
AVP, Agentic Development
Sunlife
Toronto, ON
- Full-time
Reporting to the VP, Chief Data & Analytics Officer, the AVP, Agentic Development leads the enterprise organization responsible for agentic AI strategy, engineering, platforms and adoption.…
Added 22 mins ago
FC
CAN Driver
FedEx Canada
Belleville, ON
- Part-time
** MUST be Available to work SATURDAYS & SUNDAYS**Must Have a Full Valid Class G License
Added 22 mins ago
AY
Controller
Atlas York Insurance
Saskatoon, SK
- Full-time
We’re looking for a hands-on Financial Controller to lead accounting across Atlas York's Group of Companies, give our leadership team a clear view of cash flow and financial performance,…
Added 22 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
Lead production support activities including incident, problem, and service request management
Added 22 mins ago
TG
Junior Cladding Supervisor
Triumph Group of Companies
Mississauga, ON
- Full-time
Lead weekly Toolbox Talks and safety reporting through Salus, and confirm crew safety training is current
Added 22 mins ago
I|
Manager - Logistics Technology SecOps
Intelcom | Dragonfly
Montreal, QC
- Full-time
Lead, coach and grow a team of cybersecurity analysts and engineers.
Added 22 mins ago
E
Project Controller - AMR/EMEA
eTeam
Montreal, QC
- $55 to $72 CAD / hour
- Contract
Hybrid: 1 day per week in office · Only required to attend Montreal office 1 day per week
Added 22 mins ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
Lead and develop the Security Architecture team, with accountability for performance, coaching, succession planning, and the skills required to support enterprise priorities.
Added 22 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 22 mins ago
UR
AR Technician
Universal Rail
Oakville, ON
- Full-time
Reporting to the Accounts Receivable Lead, the Accounts Receivable Technician will be responsible for the accounts receivable operations for Universal Rail Systems (URS) and its…
Added 22 mins ago
TE
Health and Safety Manager - Central Region
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
Serve as a liaison between workers and management on health and safety matters. Lead, influence, and encourage compliance by building strong relationships with mechanics and leaders.
Added 22 mins ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Vancouver, BC
- $105,000 to $154,000 CAD / year
- Full-time
…controlled delivery of NAVs, financial statements and investor reporting. This role leads planning and execution, provides technical review and guidance, escalates risks and opportunities,…
Added 22 mins ago
W
Commissioning Automation Technician
W3Global
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Reporting to the In-Service Support Manager, the Commissioning Automation Technician will work closely with the Lead Commissioning Automation Technician to commission, troubleshoot, repair,…

Dynacare

Customer Care Representative

Ottawa, ON, Canada
Brampton, ON, Canada

Hourly rate : $19.50 - 22.50 per hour · Contract

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: Oct 13, 2026

Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: 12 Month Contract, Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: Hybrid

Deadline for Internal Applicants: Tuesday Nov 17, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

Confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Customer Care Representative manages customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records in the database. They also coordinate with internal departments to ensure timely delivery of medical results and provide support for technical and special project inquiries.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact center. Proficiency in both French and English is required, along with strong technical skills in MS Office and CRM systems.

Skills

Customer service
Bilingual
Troubleshooting
Data entry
Communication
Multi-tasking
CRM
MS Office Suite
AS400
Omnitech
CISCO call center platforms
Medical terminology
Critical thinking
Problem solving
Attention to detail

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Health and Safety
Regulatory Compliance
Data Management
Social Media Monitoring
Patient Results
Technical Support
Problem Solving
Privacy Regulations
Patient Consent
Laboratory Operations
Specimen Processing

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Work requirements

Jobs in Canada