Jobs in Canada

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Added 13 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Mount Pearl, NL
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 13 mins ago
PS
Project Engineering Manager
Professional Staffing
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
…solutions, in the search for an experienced Project Engineering Manager to join their team in the Waterloo Region,…
Added 13 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 13 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 13 mins ago
SB
Senior Buyer
Steelway Building Systems
Aylmer, ON
- Full-time
…our customers. We believe that commitment begins with great people who bring expertise, initiative, and a drive for continuous improvement to everything they…
Added 28 mins ago
PB
District Operations Manager
Primo Brands
Kelowna, BC
- Full-time
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service
Added 28 mins ago
L
Field Service Technician
Linde
Calgary, AB
- Full-time
Reporting to the Micro Vrac Operations Manager, the Service Technician, is responsible for the installation, repair or maintenance of our liquid argon, CO2 and nitrogen storage containers…
Added 28 mins ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
…Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 28 mins ago
L
Retail and Operations Manager
Linde
Nanaimo, BC
- Full-time
Reporting to the Regional General Sales Manager, the Regional Retail & Distribution Operations Manager is responsible for leading retail branch operations, packaged gas distribution, fleet…
Added 28 mins ago
SF
Administrative and Payroll Assistant (Contract)
SGGG Fund Services Inc.
Toronto, ON
- $58,000 to $63,000 CAD / year
- Contract
Assist with other clerical duties to support day-to-day office operations.
Added 28 mins ago
FB
Bakery Department Manager - Contract
Farm Boy Inc.
Cambridge, ON
- $52,000 to $57,000 CAD / year
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 28 mins ago
SH
Cook | Part-time | Aloft Montreal
Silver Hotel Group
Montréal-Ouest, QC
- Part-time
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Added 28 mins ago
TG
Junior Cladding Supervisor
Triumph Group of Companies
Mississauga, ON
- Full-time
Junior Cladding Supervisor supports field operations and project coordination on exterior cladding projects, working alongside Project Managers, Estimators, and field crews from project…
Added 28 mins ago
FC
Area Manager - Station/ HUB-2
FedEx Canada
Dorval, QC
- Full-time
Supervise les opérations et le personnel au jour le jour et à long terme dans une ou plusieurs zones définies d’une installation FDX. Soutient la culture de sécurité avant tout. Est…
Added 28 mins ago
RP
Senior Project Manager
Roylo Partners
Toronto, ON
- Full-time
People coming from project coordination, operations, administration, business support, events, marketing and team leadership may have relevant transferable experience.
Added 28 mins ago
SF
Senior Software Developer
SGGG Fund Services Inc.
Toronto, ON
- $100,000 to $125,000 CAD / year
- Full-time
Must have ASP.NET MVC and AngularJS experience, preference will be given to advanced knowledge
Added 28 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Cambridge, ON
- $52,000 to $57,000 CAD / year
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 28 mins ago
M
Senior Manager, Project Controls
Metrolinx
Canada
- Full-time
This role requires you to be on-site at the office, 5 days per week
Added 28 mins ago
D
Customer Care Representative
Dynacare
Ottawa, ON · Brampton, ON
- Contract
Any other tasks as assigned by Manager / Team Lead
Added 28 mins ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 43 mins ago
EN
Salumi and Formaggi Manager (Deli Manager, Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Must hold a valid Food Handlers Certification
Added 43 mins ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
Working with insurance companies to ensure successful third-party billing operations
Added 43 mins ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
We’re looking for either an experienced Business Process Outsourcing (BPO) or contact-centre account manager, or a contact-centre operations leader ready to move into a dedicated…
Added 43 mins ago
P
Digital Experience Specialist
Pragmatike
Toronto, ON
- Full-time
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency…
Added 43 mins ago
P
Digital Experience Manager
Pragmatike
Toronto, ON
- Full-time
We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency…

Dynacare

Customer Care Representative

Ottawa, ON, Canada
Brampton, ON, Canada

Hourly rate : $19.50 - 22.50 per hour · Contract

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: Oct 13, 2026

Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: 12 Month Contract, Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: Hybrid

Deadline for Internal Applicants: Tuesday Nov 17, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

Confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Customer Care Representative manages customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records in the database. They also coordinate with internal departments to ensure timely delivery of medical results and provide support for technical and special project inquiries.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact center. Proficiency in both French and English is required, along with strong technical skills in MS Office and CRM systems.

Skills

Customer service
Bilingual
Troubleshooting
Data entry
Communication
Multi-tasking
CRM
MS Office Suite
AS400
Omnitech
CISCO call center platforms
Medical terminology
Critical thinking
Problem solving
Attention to detail

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Health and Safety
Regulatory Compliance
Data Management
Social Media Monitoring
Patient Results
Technical Support
Problem Solving
Privacy Regulations
Patient Consent
Laboratory Operations
Specimen Processing

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Work requirements

Jobs in Canada