Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 14 mins ago
TT
Manager, Community and Councillor Relations (13960)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $129,693.2 to $162,089.2 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 15 mins ago
Electrical Design Coordinator - Kiewit Power Engineering
Kiewit
Calgary, AB
Kiewit Engineering Group, Inc is a full-service consulting and engineering firm serving the infrastructure and engineering markets. Our combined staff of more than 1,300 engineers and…
Added 15 mins ago
T
Full Time Sales Representative | Orchard Park
TELUS
Kelowna, BC
- Full-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 15 mins ago
Courier
Dynacare
Canada
As a Courier, you play a crucial role for Dynacare and act as a true representative of the company. You are responsible for the pickup and safe delivery of medical samples in a courteous,…
Added 15 mins ago
D
Customer Care Representative
Dynacare
Ottawa, ON · Brampton, ON
- Contract
Are YOU our next Customer Care Representative?
Added 15 mins ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Halifax, NS
$35.64 ($31.26) hourly with 25 years’ service with the employer
Added 15 mins ago
Pharmacist - Clinical Pharmacy
Nova Scotia Health and IWK Health
Halifax, NS
$65.50 hourly with 25 years’ service with the employer
Added 15 mins ago
Clinical Therapist (Masters) - Schools Plus - Mental Health and Addictions
Nova Scotia Health and IWK Health
NS · Inverness, Nova
…student-focused. Partners work together to educate and provide service to the child and their family, with the school as the center of the service. The clinician is a member of a…
Added 30 mins ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
…clinic environment? Are you passionate about providing customer service that exceeds…
Added 30 mins ago
SC
Housing Stability Coach - 6280H
Starling Community Services
Kitchener, ON
- Full-time
*Candidate must have lived experience *
Added 30 mins ago
SC
Child and Youth Counsellor I, Benjamin Road (Casual) - 6275E
Starling Community Services
Waterloo, ON
- Part-time
…Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than…
Added 44 mins ago
SG
Customer Care Representative-Terrace, BC
Sonova Group
Terrace, BC
- Internship
…clinic environment? Are you passionate about providing customer service that exceeds…
Added 44 mins ago
A
Customer Service Representative
ADM
Montreal, QC
- Full-time
This position requires on-site presence five days per week at our Mill Street facility in Montreal
Added 44 mins ago
TH
Manager, U.S. Tax
Tricon Homes
Toronto, ON
- Full-time
Coordinate with and support third-party service providers to ensure timely and accurate completion of tax reporting requirements.
Added 44 mins ago
WC
Outside Sales Representative (Cargo) - Calgary, AB
Wurth Canada
Calgary, AB
- Full-time
A day in the life of an outside sales representative:
Added 44 mins ago
M
Director, Product & Growth
Manulife
Toronto, ON
- Full-time
…and business partners on selection, contracting, renewals, service expectations, performance and ongoing strategic…
Added 44 mins ago
SR
Bilingual Inside Sales Representative
STRIVE Recruitment Inc.
Montreal, QC
- $65,000 to $85,000 CAD / year
- Full-time
They are currently hiring a Bilingual Inside Sales Representative to support continued growth and provide exceptional service to customers across the region.
Added 44 mins ago
PC
Direct Sales Representative
PERI Canada
Bolton, ON
- Full-time
The main purpose of PERI’s Direct Sales Representative – DUO (AMDUO) position is to increase the revenue volume and achieve strategic sales objectives for the DUO product line. The AMDUO…
Added 44 mins ago
SR
Strategic Customer Coordinator
Sunbelt Rentals, Inc.
Oshawa, ON
- Full-time
Other job titles may include: Customer Representative, Customer Service Representative, Account Representative, Account Manager, Inside Sales Representative, Customer Service Agent,…
Added 44 mins ago
Inside Sales Representative
Guillevin
Kirkland Lake, ON
…inform key personnel of customer feedback (prices, products, service,…
Added 44 mins ago
GF
Customer Service Representative (Motivator) - Mount Pearl Richard Nolan and Merchant Drive
GoodLife Fitness
Mount Pearl, NL
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 44 mins ago
GF
Customer Service Representative (Motivator) - Kanata Hazeldean Mall
GoodLife Fitness
Ottawa, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 44 mins ago
GF
Customer Service Representative (Motivator) - Toronto Mount Pleasant and Davisville
GoodLife Fitness
Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 44 mins ago
Inside Sales
Nucor Rebar Fabrication
Montreal, QC
The role of the Inside Sales Representative is to actively participate as a member of the division's team to ensure the efficient processing of customer orders and delivery of exceptional…
Added 59 mins ago
QM
Quality Inspector
Q2 Management
Woodstock, ON
- Full-time
…United States and Canada, Q2 Management delivers benchmark service standards supported by our industry leading Quality Inspection Management System InspeQ…

Dynacare

Customer Care Representative

Ottawa, ON, Canada
Brampton, ON, Canada

Hourly rate : $19.50 - 22.50 per hour · Contract

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: Hourly rate : $19.50 - 22.50 per hour
Job type: Contract
Experience: 3 to 5 years previous experience in a Multi-Channel Contact Centre
Posting language: English
Posted: Oct 13, 2026

Original job description

Bilingual Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to,managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect.

Status: 12 Month Contract, Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: Hybrid

Deadline for Internal Applicants: Tuesday Nov 17, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
Monitor and take ownership of complaints and ensure proper resolution / follow-up
Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s
Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)
Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client
Provide patient’s results following provincial policies
Capture all Customer information for every contact
Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied
Responsible for sending STAT results as soon as available
Responsible for faxing / calling all Level 2 Abnormal as soon as available
Responsible for Outbound contact campaigns
Responsible to scan results into designated LIS, making sure TAT is met
Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)
Ensure national distribution of our sample collection kits
Responsible for filing and archiving
Ensure backup billings and produce receipts
Following SOPs to ensure the compliance to various regulatory entities
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Any other tasks as assigned by Manager / Team Lead
Summary of responsibilities and percent of time spent performing each
Complex problem solving
Liaise with all departments at Dynacare
Provide Medical Results
Answer all customer inquiries
Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Internal

Work collaboratively with Hematology, Chemistry, Cytology, Histology, Microbiology, Specimen Processing, Corporate Communications, Billing, ITSS, Logistics, Supplies, Insurance, Homecare, Regional and Corporate QA, Laboratory Operations and Genetic Counselor as well as Sale & Marketing.
Works and acts as a link between all relevant Dynacare departments in order to answer and/or meet customer needs.

External

Health Professionals from all Canadian Provinces, Clinics and Private Clients, Hospitals, Specialists, Patients, Government Agencies

What YOU bring to the role:

High School Education Degree / diploma preferred (or related experience)
Bilingual (French and English) (spoken & written)
3 to 5 years previous experience in a Multi-Channel Contact Centre

Technical Skills

Strong sense of urgency with the ability to multi-task and prioritize within a fast paced

Must be able to find a customer-centric view to all issues
Ability to organize and complete projects accurately, on time and in a team environment
High attention to detail and an innovative thinker who can provide solutions to complex and recurring issue
Familiarity with using a CRM to manage customer interactions an asset
Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook at an intermediate level with a strong ability to learn and adapt to new computer systems
Working knowledge of AS400 , Omnitech, CISCO call center platforms Operating System an asset
Medical terminology knowledge is an asset

Social Process Skills

Must enjoy communicating with and helping customers of all kinds
Must have a customer-centric approach
Ability to think critically and creatively to solve complex problems
Ability to work with minimal supervision
Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries in both official language
Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
environment

Confidentiality

Preserve and safeguard all confidential employee and customer information during the course of employment with Dynacare
Must have strong working knowledge of regional Privacy Regulations and the legal requirements of patient consent.
Preserve and safeguard all confidential client information during and after the course of employment with Dynacare
Security level, (must be Cleared at SCC level, police check and finance check) (if applicable)

Hourly rate : $19.50 - 22.50 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Customer Care Representative manages customer inquiries via multiple channels including phone, email, and social media while maintaining accurate records in the database. They also coordinate with internal departments to ensure timely delivery of medical results and provide support for technical and special project inquiries.

Requirements

Candidates must have a high school diploma and 3 to 5 years of experience in a multi-channel contact center. Proficiency in both French and English is required, along with strong technical skills in MS Office and CRM systems.

Skills

Customer service
Bilingual
Troubleshooting
Data entry
Communication
Multi-tasking
CRM
MS Office Suite
AS400
Omnitech
CISCO call center platforms
Medical terminology
Critical thinking
Problem solving
Attention to detail

Benefits

Health and wellness benefits program
RRSP match benefits
Employee stock purchase program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Bilingual
Contact Centre
CRM
MS Office
AS400
Omnitech
CISCO
Medical Terminology
Health and Safety
Regulatory Compliance
Data Management
Social Media Monitoring
Patient Results
Technical Support
Problem Solving
Privacy Regulations
Patient Consent
Laboratory Operations
Specimen Processing

Report this job

Work requirements

Jobs in Canada