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Added 6 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 6 mins ago
Assistant Controller, Qualico Properties
Qualico Properties
AB · Edmonton, AB
Full-time
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 6 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
Completion of a post-secondary program with an emphasis in Culinary Management, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role…
Added 6 mins ago
Assistant Chef Manager
Farm Boy Inc.
Kingston, ON
$21.5 CAD / hour
Full-time
Completion of a post-secondary program with an emphasis in Culinary Management, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role…
Added 7 mins ago
Chairside Dental Assistant - Deseronto, ON
123Dentist
Deseronto, ON
$20 to $24 CAD / hour
Full-time
The team at Impressions Dental located in Deseronto, ON are looking for a passionate, hard-working Chairside Dental Assistant on a full-time basis.
Added 7 mins ago
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$25 to $31 CAD / hour
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Office Administrative Assistant
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Added 7 mins ago
INSIDE SALES/ADMINISTRATIVE SUPPORT
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Up to $50,000 CAD / year
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Added 21 mins ago
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Added 35 mins ago
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Added 52 mins ago
Occupational Therapy Assistant
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…(reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave;…
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Dynacare

Medical Review Officer Assistant

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Description

Position at ECMM

Job Posting: Medical Review Officer Assistant

Are YOU our next Medical Review Officer Assistant?

Join ECMM’s Customer Care team and play a vital role in promoting workplace safety. As a Medical Review Officer Assistant, you will be responsible for the accurate review, entry, tracking, and reporting of drug and alcohol (D&A) and Occupational Health test results. This role ensures compliance with regulatory requirements, supports Medical Review Officer (MRO) and reviewing physician processes, maintains turnaround time standards, and serves as a key liaison between laboratories, collection sites, clients, and internal teams. The position requires strong attention to detail, regulatory knowledge, and effective communication skills.

Status: Permanent Full-Time (benefits eligible)

Vacancy Type: Existing

Shift: Monday - Friday: 8 am - 4:30 pm; On-call rotation and Over-time as needed.

Department: Collection

Work Style: On-site

Location: 101 Ilsley Avenue, Suite 1, Dartmouth, NS B3B 1S8

Internal Posting Deadline: Monday, October 5, 2026

Why ECMM Is An Amazing Place For YOU

We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job – we offer a place to grow, make an impact, and be part of a team that genuinely cares.
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.
Enjoy a regular weekday shift you can count on.
Access a health and wellness benefits program that supports you and your loved ones.
Grow and thrive with a dynamic, successful company through internal mobility opportunities.
Invest in your future through RRSP match benefits and an employee stock purchase program.

How YOU Will Make a Difference

Tracking and Data entry
Responsible for reviewing and entering negative laboratory test results and ensures that they are consistent with the information contained on the custody and control form. Responsible for reviewing and entering nonnegative results returned from the lab and the MRO, and acts as a resource to the Medical Review Officer by assisting him/her with MRO duties such as arranging for split specimen and D&L Isomer tests, contacting the DER to arrange an interview between the MRO and a donor.
Responsible for reviewing and entering occupational health testing data and results and ensures that they are consistent with the data recorded on requisitions, medical testing forms, and the reviewing physician’s documentation.
Ensures appropriate turnaround time on all test results by tracking receipt of required documentation, status of laboratory samples, timely delivery of results, and escalating delays and concerns following appropriate pathways
Sort, categorize and electronically attach completed Occupational Health services to events, preparing completed files for physician review.
Troubleshooting
Troubleshoots various issues that arise throughout the day with service providers and clients and provides resolution or escalates issues and concerns following appropriate reporting pathways.
Handles customer and donor/examinee/participant inquiries via phone/e-mail and provides support by answering questions regarding testing processes, timelines and results.
Responsible for reviewing testing documentation to determine if there are any fatal or correctable errors that may require corrective action
Collaborates with the laboratory to secure required corrective documentation from service providers.
Notifies service providers when error correction training is required.
Documents concerns with service providers following the appropriate escalation pathways.
Is responsible for effectively navigating DOT regulations, Canadian Model Best Practices, Urine Collection and Breath/Saliva Alcohol Collection procedures, and department resources to ensure accuracy in all functions.
Reporting results
Adheres to both client reporting preferences and departmental reporting guidelines for D&A results.
Reviews and reports results, testing reports, and/or fitness certificates for completed occupational health files to company contacts according to company specific reporting preferences.
Reports required corrective actions to occupational health examinees as requested by the reviewing physician
Ensures department voicemail and department email is verified and dealt with in an appropriate and timely manner.
Preparation of documents for the MRO and physicians.
Administrative Support (as assigned)
Administer client specific programs including file maintenance, appointment scheduling and reporting requirements.
Support occupational health teams as required.
Other Duties as assigned by team leadership.

What YOU Bring To The Role

High school diploma, computer/data entry knowledge
Bilingualism is an asset
Must be flexible to meet operational requirements as the hours and weekend work varies to accommodate clients across all time zones.
Must be able to work effectively and professionally under minimal supervision and exercise good judgment.
Excellent organizational, planning and prioritizing skills are required to meet the department’s expected output and complete all work in an accurate and timely manner
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities and able to cope with high paced, stressful work environment
Proficient with MS Office
Strong computer literacy with the ability to quickly learn new software
Excellent oral and written communication skill including a good command of English language as well as good spelling ability.
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.

Working Conditions

In-office or hybrid environment

At ECMM, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

ECMM is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the ECMM hiring process.

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More about this job

Responsibilities

Review, enter, track, and report drug and alcohol and occupational health test results, ensuring accuracy, regulatory compliance, and timely turnaround. Support MRO and physician workflows, resolve or escalate testing and documentation issues, communicate with clients and service providers, and provide administrative support.

Requirements

A high school diploma and computer/data-entry knowledge are required, along with proficiency in Microsoft Office and the ability to learn new software. The role also requires strong organization, communication, judgment, adaptability, and the ability to work independently in a fast-paced environment; bilingualism is an asset.

Skills

Data Entry
Attention To Detail
Regulatory Compliance
Result Tracking And Reporting
Document Review
Troubleshooting
Customer Service
Communication
Organization And Prioritization
Microsoft Office
Computer Literacy
Time Management
Problem Solving
Interpersonal Skills
Occupational Health Testing
Drug And Alcohol Testing

Benefits

Health And Wellness Benefits
RRSP Matching
Employee Stock Purchase Program
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Medical Review Officer
MRO
Drug And Alcohol Testing
Occupational Health
Laboratory Test Results
Negative Results
Nonnegative Results
Custody And Control Form
Split Specimen Testing
D&L Isomer Testing
DOT Regulations
Canadian Model Best Practices
Urine Collection
Breath Alcohol Collection
Saliva Alcohol Collection
Corrective Documentation
Turnaround Time
Fitness Certificates
Physician Review
Microsoft Office
Data Entry
Client Reporting
Appointment Scheduling
File Maintenance
Customer Care
Regulatory Compliance

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