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E.B. Horsman & Son

Customer Service - Counter/Inside Sales

Kamloops, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

Birthday off
Health, dental, and employee assistance program benefits
Annual profit-sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal & professional growth

Onsite work location

Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Counter/Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Counter/Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.

What To Expect In The Role

Customer Service Oriented. Providing exceptional customer service is essential in this role. You will build and maintain strong customer relationships through product recommendations, quotations, order management, proactive follow-up, and timely issue resolution. Responsibilities include handling customer inquiries, coordinating calls, assisting with sales activities, and supporting Outside Sales Representatives
Strong Multi-Tasker. You can effectively manage multiple customer inquiries, quotations, orders, and competing priorities in a fast-paced environment. Responsibilities include preparing accurate quotations, processing orders, and balancing multiple requests while meeting deadlines.
Collaborative Communicator. You communicate clearly and professionally, both verbally and in writing, and work effectively with customers, suppliers, sales representatives, and internal teams to deliver solutions. This role requires regular coordination regarding quotations, orders, inventory availability, returns, and customer needs.
Highly Organized. You are detail-oriented and able to manage a high volume of requests while maintaining accuracy, prioritizing tasks, and adapting to interruptions and changing customer needs. Responsibilities include order management, stock monitoring, sales tracking, and maintaining accurate records.
Comfortable with Technology. You are confident using computers, business software, and communication tools to manage customer inquiries, prepare quotations, process and update orders, monitor sales activity, and support daily branch operations.
Sales Focused. You take an active role in monitoring sales activity, open orders, pricing, and customer opportunities while supporting revenue growth, customer retention, and overall branch success.
Problem Solver. You are comfortable resolving customer concerns, managing return requests, addressing inventory challenges, and escalating complex issues when required to ensure positive customer outcomes.
Warehouse Responsibilities. This role requires a willingness to support warehouse operations as needed, including order preparation, shipping and receiving activities, inventory upkeep, equipment use, stock monitoring, and assisting with urgent orders or customer needs to ensure efficient branch operations.

Ideal candidate profile

Wide range of expertise in the products and services provided by E.B. Horsman & Son
3+ years of customer service experience
2+ years of electrical/lighting industry experience and product knowledge
Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
Ability to be inclusive, collaborative, and respectful.
Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Build customer and supplier relationships by preparing accurate quotations, processing sales orders and returns, responding to inquiries, and resolving issues. Coordinate with Outside Sales and internal teams, monitor sales and inventory activity, and assist with counter service and warehouse operations as needed.

Requirements

Candidates should have at least three years of customer service experience and at least two years of experience and product knowledge in the electrical or lighting industry. The role also requires intermediate computer skills, proficiency with Microsoft Office, basic math skills, and an inclusive, collaborative, and respectful approach.

Skills

Customer Service
Inside Sales
Electrical Product Knowledge
Quotation Preparation
Order Processing
Sales Support
Inventory Monitoring
Returns Processing
Problem Solving
Multitasking
Communication
Organization
Microsoft Office
Basic Mathematics
Warehouse Operations

Benefits

Birthday Off
Health Benefits
Dental Benefits
Employee Assistance Program
Annual Profit-Sharing
Employee Share Ownership Program
RRSP Matching
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Electrical Distribution
Electrical Products
Lighting Products
Customer Service
Inside Sales
Outside Sales
Quotations
Sales Orders
Returns
Order Management
Customer Inquiries
Product Recommendations
Customer Relationships
Inventory Availability
Stock Monitoring
Pricing
Sales Tracking
Open Orders
Microsoft Office
Business Software
Basic Mathematics
Warehouse Operations
Shipping and Receiving
Order Preparation
Inventory Management
Customer Retention

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