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Added 34 mins ago
BW
Clerical Supervisor, Medical Imaging, Breast Health Program - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…performance within assigned areas, identifying problems to management, suggesting revisions to established procedures and participating in projects as a team member to ensure departmental…
Added 1 hour ago
TH
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Added 1 hour ago
WC
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A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
Added 1 hour ago
NS
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- Full-time
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Added 1 hour ago
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Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
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BH
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Added 2 hours ago
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Added 2 hours ago
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Added 2 hours ago
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Added 3 hours ago
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E.B. Horsman & Son

Customer Service - Inside Sales

Prince George, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

Birthday off
Health, dental, and employee assistance program benefits
Annual profit-sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal & professional growth

Onsite work location

Located at 2255 S Quinn St S, Prince George, BC V2N 2X4, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What To Expect In The Role

Customer Relations: Assists with front counter sales, handles customer inquiries, coordinates calls, and supports Outside Sales.
Quotations: Prepares accurate quotes.
Project Management: Supports projects and quotations, escalating complex issues as needed.
Order Management: Processes and updates orders across multiple channels.
Stock Monitoring: Reports stock shortages and suggests new items based on demand.
Returns (RMA): Manages return processes.
Sales Monitoring: Tracks sales, open orders, and pricing to drive growth.
Other Tasks: Supports warehouse, inventory, and branch safety initiatives.

Ideal candidate profile

3+ years of customer service experience
1+ years of electrical/lighting industry experience is an asset
Experience in an inside sales role within a different industry, with demonstrated transferable skills, will be considered an asset.
Ability to be inclusive, collaborative, and respectful
Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
High school completion
Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

#IS14

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More about this job

Responsibilities

Build positive relationships with customers and suppliers by handling inquiries, preparing accurate quotations, processing orders and returns, and supporting counter sales. Collaborate with Outside Sales, monitor projects, sales, pricing, and stock, and contribute to warehouse, inventory, and branch safety initiatives.

Requirements

Candidates should have at least three years of customer service experience, high school completion, basic mathematical ability, and intermediate computer skills, including proficiency with Microsoft Office. Electrical or lighting industry experience and broad product knowledge are assets; transferable inside sales experience from another industry is also considered an asset.

Skills

Customer Service
Inside Sales
Quotation Preparation
Order Processing
Project Support
Returns Management
Sales Monitoring
Inventory Monitoring
Problem-Solving
Communication
Teamwork
Microsoft Office
Basic Mathematics
Electrical and Lighting Products
Inclusive Collaboration

Benefits

Birthday Off
Health Benefits
Dental Benefits
Employee Assistance Program
Annual Profit-Sharing
Employee Share Ownership Program
RRSP Matching
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Electrical Distribution
Electrical Products
Lighting
Customer Relations
Supplier Relations
Front Counter Sales
Customer Inquiries
Outside Sales
Quotations
Project Management
Order Management
Returns Management
Sales Monitoring
Pricing
Stock Monitoring
Inventory
Warehouse Support
Branch Safety
Microsoft Office
Basic Mathematics
Problem-Solving
Teamwork
Continuous Improvement
Resilience

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