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E.B. Horsman & Son

Customer Service - Sr. Inside Sales

Kamloops, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

Who We Are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

Birthday off
Health, dental, and employee assistance program benefits
Annual profit-sharing
Employee share ownership program (ESOP)
RRSP matching after 1 year of employment
Access to EBH University for personal & professional growth

Onsite work location

Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.

What To Expect In The Role

Customer Relations: Provides exceptional customer service by responding to inquiries, processing requests, and supporting customers and sales teams. Assists with front-counter sales, builds customer relationships, provides product recommendations, and maintains current product knowledge
Quotations: Prepares accurate and timely quotations, pricing, and product proposals. Maintains customer pricing and ensures pricing aligns with margin objectives and customer requirements.
Project Management: Supports ongoing projects, contracts, and quotations through coordination, follow-up, and issue resolution. Escalates complex pricing, order, or project-related matters as required.
Order Entry and Management: Processes and manages customer orders received through various channels, ensuring accuracy and timely updates. Maintains customer records and contact information.
Stock Monitoring: Monitors inventory availability, investigates stock discrepancies, and communicates potential impacts to customers and internal stakeholders. Recommends new inventory items based on customer demand.
Shipping: Coordinates shipments using approved carriers, arranges cost-effective transportation, tracks deliveries, and ensures shipping requirements are met.
Return Material Authorization: Manages the return process by coordinating with customers and suppliers, processing return authorizations, resolving return-related issues, and ensuring appropriate charges are applied.
Sales Monitoring: Monitors sales activity, open orders, and pricing opportunities. Collaborates with sales teams to support revenue growth, improve margins, and maintain customer satisfaction.
Quality Control: Identifies and documents quality concerns, supports corrective actions, assists in resolving operational issues, and contributes to continuous improvement initiatives.

Ideal candidate profile

10+ years of sales and customer service experience
7+ years of electrical/lighting industry experience in a similar role
Electrical/lighting product knowledge is a must
Intermediate computer skills (MS Office) with the ability to learn new software programs
Wide range of expertise in the products and services provided by E.B. Horsman & Son
Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Build customer and supplier relationships while providing customer service, product recommendations, quotations, pricing, and accurate order processing. Coordinate projects, inventory, shipping, returns, and quality issues while collaborating with sales teams to support revenue growth, margins, and customer satisfaction.

Requirements

Candidates need at least 10 years of sales and customer service experience, including at least 7 years in a similar electrical or lighting industry role. Electrical and lighting product knowledge is essential, along with intermediate computer skills, the ability to learn new software, broad product and service expertise, and basic mathematical skills.

Skills

Customer Service
Inside Sales
Electrical and Lighting Product Knowledge
Quotation Preparation
Pricing and Margin Management
Project Coordination
Order Processing
Inventory Monitoring
Shipping Coordination
Returns Management
Sales Monitoring
Quality Control
Issue Resolution
Microsoft Office
Basic Mathematics

Benefits

Birthday Off
Health Benefits
Dental Benefits
Employee Assistance Program
Annual Profit-Sharing
Employee Share Ownership Program
RRSP Matching
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Electrical Distribution
Electrical Products
Lighting Products
Inside Sales
Customer Service
Customer Relationships
Supplier Relationships
Quotations
Pricing
Margin Objectives
Project Coordination
Contracts
Order Entry
Order Management
Inventory Monitoring
Stock Discrepancies
Shipping
Transportation
Return Material Authorization
Sales Monitoring
Revenue Growth
Quality Control
Continuous Improvement
Microsoft Office
Basic Mathematics

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