Customer Service - Sr. Inside Sales
- Kamloops, BC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Working hours
- 40 hours per week
- Posting language
- English
- Posted
Original job description
Who We Are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role matters
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.
What To Expect In The Role
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth
Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role matters
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.
What To Expect In The Role
- Customer Relations: Provides exceptional customer service by responding to inquiries, processing requests, and supporting customers and sales teams. Assists with front-counter sales, builds customer relationships, provides product recommendations, and maintains current product knowledge
- Quotations: Prepares accurate and timely quotations, pricing, and product proposals. Maintains customer pricing and ensures pricing aligns with margin objectives and customer requirements.
- Project Management: Supports ongoing projects, contracts, and quotations through coordination, follow-up, and issue resolution. Escalates complex pricing, order, or project-related matters as required.
- Order Entry and Management: Processes and manages customer orders received through various channels, ensuring accuracy and timely updates. Maintains customer records and contact information.
- Stock Monitoring: Monitors inventory availability, investigates stock discrepancies, and communicates potential impacts to customers and internal stakeholders. Recommends new inventory items based on customer demand.
- Shipping: Coordinates shipments using approved carriers, arranges cost-effective transportation, tracks deliveries, and ensures shipping requirements are met.
- Return Material Authorization: Manages the return process by coordinating with customers and suppliers, processing return authorizations, resolving return-related issues, and ensuring appropriate charges are applied.
- Sales Monitoring: Monitors sales activity, open orders, and pricing opportunities. Collaborates with sales teams to support revenue growth, improve margins, and maintain customer satisfaction.
- Quality Control: Identifies and documents quality concerns, supports corrective actions, assists in resolving operational issues, and contributes to continuous improvement initiatives.
- 10+ years of sales and customer service experience
- 7+ years of electrical/lighting industry experience in a similar role
- Electrical/lighting product knowledge is a must
- Intermediate computer skills (MS Office) with the ability to learn new software programs
- Wide range of expertise in the products and services provided by E.B. Horsman & Son
- Basic mathematical skills
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
More about this job
Responsibilities
Build customer and supplier relationships while providing customer service, product recommendations, quotations, pricing, and accurate order processing. Coordinate projects, inventory, shipping, returns, and quality issues while collaborating with sales teams to support revenue growth, margins, and customer satisfaction.
Requirements
Candidates need at least 10 years of sales and customer service experience, including at least 7 years in a similar electrical or lighting industry role. Electrical and lighting product knowledge is essential, along with intermediate computer skills, the ability to learn new software, broad product and service expertise, and basic mathematical skills.
Skills
- Customer Service
- Inside Sales
- Electrical and Lighting Product Knowledge
- Quotation Preparation
- Pricing and Margin Management
- Project Coordination
- Order Processing
- Inventory Monitoring
- Shipping Coordination
- Returns Management
- Sales Monitoring
- Quality Control
- Issue Resolution
- Microsoft Office
- Basic Mathematics
Benefits
- Birthday Off
- Health Benefits
- Dental Benefits
- Employee Assistance Program
- Annual Profit-Sharing
- Employee Share Ownership Program
- RRSP Matching
- Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Logistics
Keywords
- Electrical Distribution
- Electrical Products
- Lighting Products
- Inside Sales
- Customer Service
- Customer Relationships
- Supplier Relationships
- Quotations
- Pricing
- Margin Objectives
- Project Coordination
- Contracts
- Order Entry
- Order Management
- Inventory Monitoring
- Stock Discrepancies
- Shipping
- Transportation
- Return Material Authorization
- Sales Monitoring
- Revenue Growth
- Quality Control
- Continuous Improvement
- Microsoft Office
- Basic Mathematics