Senior Digital Solutions Specialist
- Surrey, BC, Canada
Compensation Details: $75,000.00 to $95,000.00. · Full-time
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Job details
- Pay
- Compensation Details: $75,000.00 to $95,000.00.
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Who We Are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
Located at 19295 25 Ave, Surrey, BC V3Z 3X1 this full-time permanent position, Monday to Friday with a flexible start time between 6:00AM-9:00AM. Following a 3-month probationary period, at management discretion, the candidate may be eligible to work hybrid with up to 2 days per week worked remotely from an approved home office environment.
Why this role matters
The Senior Digital Solutions Specialist independently delivers and supports digital solutions across eCommerce, Marketing, Sales, Warehouse Management, and ERP platforms. This role is responsible for designing, implementing, and supporting automation, reporting, business intelligence, enterprise applications, and emerging technologies that drive operational efficiency and business performance.
The Senior Digital Solutions Specialist is expected to manage priorities effectively, collaborate with stakeholders across the organization, communicate progress and risks proactively, and deliver high-quality solutions from requirements through implementation and support with minimal day-to-day supervision.
What To Expect In The Role
Digital Process & Workflow Automation
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation Details: $75,000.00 to $95,000.00. Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors.
Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth
Located at 19295 25 Ave, Surrey, BC V3Z 3X1 this full-time permanent position, Monday to Friday with a flexible start time between 6:00AM-9:00AM. Following a 3-month probationary period, at management discretion, the candidate may be eligible to work hybrid with up to 2 days per week worked remotely from an approved home office environment.
Why this role matters
The Senior Digital Solutions Specialist independently delivers and supports digital solutions across eCommerce, Marketing, Sales, Warehouse Management, and ERP platforms. This role is responsible for designing, implementing, and supporting automation, reporting, business intelligence, enterprise applications, and emerging technologies that drive operational efficiency and business performance.
The Senior Digital Solutions Specialist is expected to manage priorities effectively, collaborate with stakeholders across the organization, communicate progress and risks proactively, and deliver high-quality solutions from requirements through implementation and support with minimal day-to-day supervision.
What To Expect In The Role
Digital Process & Workflow Automation
- Independently research, design, implement, and support business process and workflow automation solutions using Power Automate and related platforms.
- Work with business stakeholders to understand requirements, objectives, dependencies, and expected outcomes.
- Develop, test, document, deploy, and support automation solutions that improve efficiency and streamline business processes.
- Identify opportunities to reduce manual effort and improve consistency through technology and automation.
- Develop and maintain reports, dashboards, and scorecards using enterprise reporting and business intelligence platforms.
- Analyze data and reporting issues, identify root causes, and implement solutions to improve data quality and reporting accuracy.
- Transform data into actionable insights that support business decision-making and operational performance.
- Support ongoing reporting and analytics initiatives across multiple business functions.
- Provide support for enterprise applications, including ERP, CRM, WMS, eCommerce, and related business systems.
- Troubleshoot system issues and partner with internal and external stakeholders to resolve technical challenges.
- Support application configuration, enhancements, integrations, and optimization initiatives.
- Assist with the evaluation and implementation of system improvements that enhance user experience and business outcomes.
- Research, evaluate, and support emerging technologies, including Microsoft Copilot, Copilot agents, and other AI solutions.
- Identify opportunities to leverage AI and automation technologies to improve business processes and productivity.
- Support the implementation, adoption, and ongoing evolution of AI-enabled solutions across the organization.
- Stay current with emerging technology trends and recommend practical applications that deliver business value.
- Contribute to the identification, resolution, and prevention of system, process, and data quality issues.
- Participate in testing, validation, and continuous improvement initiatives to ensure solution quality and reliability.
- Identify and recommend opportunities to improve Digital Solutions systems, processes, and capabilities.
- Support the successful implementation of approved improvements and enhancements.
- Independently plan and manage assigned work to meet agreed deliverables and timelines.
- Maintain visibility of work and proactively communicate progress, risks, dependencies, and potential challenges.
- Exercise sound judgment in determining when to investigate independently, collaborate with stakeholders, or escalate issues.
- Take ownership of assigned work through completion, including implementation, documentation, communication, and ongoing support.
- Effectively balance project, enhancement, and operational support priorities in a dynamic environment.
- 5+ years of progressive experience delivering and supporting enterprise digital solutions, applications, data, automation, or business intelligence, or an equivalent combination of education and experience.
- Demonstrated ability to independently manage technical deliverables from requirements through implementation and support.
- Proven ability to manage multiple priorities, communicate risks and dependencies, and deliver on commitments.
- Experience developing workflow automation using Power Automate or comparable enterprise workflow platforms.
- Experience configuring and supporting enterprise applications such as ERP, CRM, WMS, eCommerce, or ITSM platforms.
- Experience with Microsoft Copilot, Copilot Studio, AI agents, or similar enterprise AI technologies preferred.
- Working knowledge of APIs, systems integration, and low-code/no-code development.
- Strong SQL and relational database skills, reporting, business intelligence, and dashboard development experience.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience working effectively with technical and non-technical stakeholders.
- Experience working in a Microsoft 365 environment preferred.
- Experience in technical support, customer support, or technical training preferred
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation Details: $75,000.00 to $95,000.00. Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors.
Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted
More about this job
Responsibilities
Design, implement, and support workflow automation, reporting, business intelligence, and enterprise application solutions across e-commerce, marketing, sales, warehouse management, and ERP platforms. Independently manage assigned work from requirements through implementation and ongoing support, while communicating progress and risks and improving system, process, and data quality.
Requirements
Requires at least five years of progressive experience delivering and supporting enterprise digital solutions, applications, data, automation, or business intelligence, or equivalent education and experience. Candidates should have experience with workflow automation, enterprise applications, SQL and relational databases, reporting and dashboards, integrations, and stakeholder collaboration; enterprise AI experience is preferred.
Skills
- Power Automate
- Workflow Automation
- SQL
- Relational Databases
- Business Intelligence
- Reporting and Dashboard Development
- Enterprise Application Support
- ERP
- CRM
- Warehouse Management Systems
- E-Commerce Platforms
- Microsoft Copilot
- Copilot Studio
- AI Agents
- APIs and Systems Integration
- Troubleshooting
Benefits
- Birthday Off
- Health Benefits
- Dental Benefits
- Employee Assistance Program
- Annual Profit-Sharing
- Employee Share Ownership Program
- RRSP Matching
- Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Software
- Logistics
Keywords
- Power Automate
- Microsoft Copilot
- Copilot Studio
- AI Agents
- Microsoft 365
- SQL
- Relational Databases
- APIs
- Systems Integration
- Low-Code Development
- No-Code Development
- Workflow Automation
- Business Intelligence
- Reporting
- Dashboards
- Scorecards
- Data Quality
- ERP
- CRM
- Warehouse Management Systems
- E-Commerce
- ITSM
- Enterprise Applications
- Process Improvement
- Testing and Validation
- Technical Support
- Stakeholder Collaboration
- Digital Solutions
- Emerging Technologies