Technical Writer – Banking Domain (LoanIQ / DEAL)

Role : Technical Writer – Banking Domain (LoanIQ / DEAL)

Location : Ottawa / Toronto (Hybrid)

Experience: 8+ Years

Domain: Commercial Lending / Banking Technology

Role Overview

We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.

The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.

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Key Responsibilities

1. LoanIQ & DEAL Documentation

• Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.

• Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.

• Document:

o Business process flows

o Functional features and capabilities

o System workflows

o User guides

o Operating procedures

o FAQs and troubleshooting guides

• Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.

• Ensure documentation remains accurate and up to date with system enhancements and process changes.

2. Onboarding & Knowledge Management

• Design and maintain onboarding material for:

o LoanIQ

o DEAL Platform

o Other Banking and Lending systems

• Create role-based onboarding guides for:

o Business Users

o Operations Teams

o Technology Teams

o New Joiners

• Develop learning paths, quick-start guides, reference manuals, and training content.

• Support knowledge transfer sessions and onboarding workshops.

• Establish documentation standards, templates, and best practices.

3. Documentation Governance

• Maintain centralized documentation repositories within Confluence.

• Ensure version control and adherence to documentation standards.

• Review and improve existing documentation for clarity, completeness, and usability.

• Work closely with stakeholders to identify documentation gaps and drive continuous improvement.

4. Stakeholder Collaboration

• Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.

• Participate in requirement discussions and solution walkthroughs to understand system changes.

• Translate technical and business information into content suitable for multiple audiences.

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Required Skills & Experience

Banking Domain Expertise

• Strong understanding of:

o Commercial Lending

o Corporate Banking

o Loan Servicing

o Syndicated Loans

o Credit Operations

• Experience documenting banking applications and operational processes.

LoanIQ Experience

• Hands-on knowledge of Finastra LoanIQ.

• Understanding of:

o Deal Setup

o Facilities & Loans

o Drawdowns

o Interest & Fees

o Payments

o Loan Operations

o Reconciliation Processes

Documentation Tools

• Advanced experience with:

o Confluence

o Microsoft Office Suite

o Visio / Lucidchart (preferred)

o SharePoint (preferred)

Core Competencies

• Excellent written and verbal communication skills.

• Strong interviewing and information-gathering skills.

• Ability to translate complex technical concepts into business-friendly documentation.

• Strong attention to detail and organizational skills.

• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience in Investment Banking, Commercial Banking, or Lending Operations.

• Exposure to Agile delivery methodologies.

• Experience creating training material and onboarding curricula.

• Familiarity with Jira and SDLC processes.

• Experience working with globally distributed teams.