Role : Technical Writer – Banking Domain (LoanIQ / DEAL)
Location : Ottawa / Toronto (Hybrid)
Experience: 8+ Years
Domain: Commercial Lending / Banking Technology
Role Overview
We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.
The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.
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Key Responsibilities
1. LoanIQ & DEAL Documentation
• Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.
• Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.
• Document:
o Business process flows
o Functional features and capabilities
o System workflows
o User guides
o Operating procedures
o FAQs and troubleshooting guides
• Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.
• Ensure documentation remains accurate and up to date with system enhancements and process changes.
2. Onboarding & Knowledge Management
• Design and maintain onboarding material for:
o LoanIQ
o DEAL Platform
o Other Banking and Lending systems
• Create role-based onboarding guides for:
o Business Users
o Operations Teams
o Technology Teams
o New Joiners
• Develop learning paths, quick-start guides, reference manuals, and training content.
• Support knowledge transfer sessions and onboarding workshops.
• Establish documentation standards, templates, and best practices.
3. Documentation Governance
• Maintain centralized documentation repositories within Confluence.
• Ensure version control and adherence to documentation standards.
• Review and improve existing documentation for clarity, completeness, and usability.
• Work closely with stakeholders to identify documentation gaps and drive continuous improvement.
4. Stakeholder Collaboration
• Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.
• Participate in requirement discussions and solution walkthroughs to understand system changes.
• Translate technical and business information into content suitable for multiple audiences.
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Required Skills & Experience
Banking Domain Expertise
• Strong understanding of:
o Commercial Lending
o Corporate Banking
o Loan Servicing
o Syndicated Loans
o Credit Operations
• Experience documenting banking applications and operational processes.
LoanIQ Experience
• Hands-on knowledge of Finastra LoanIQ.
• Understanding of:
o Deal Setup
o Facilities & Loans
o Drawdowns
o Interest & Fees
o Payments
o Loan Operations
o Reconciliation Processes
Documentation Tools
• Advanced experience with:
o Confluence
o Microsoft Office Suite
o Visio / Lucidchart (preferred)
o SharePoint (preferred)
Core Competencies
• Excellent written and verbal communication skills.
• Strong interviewing and information-gathering skills.
• Ability to translate complex technical concepts into business-friendly documentation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
Preferred Qualifications
• Experience in Investment Banking, Commercial Banking, or Lending Operations.
• Exposure to Agile delivery methodologies.
• Experience creating training material and onboarding curricula.
• Familiarity with Jira and SDLC processes.
• Experience working with globally distributed teams.
