Customer Success Specialist

We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities :

• Maintain customer satisfaction during interactions;
• Review and validate orders through entry process (automated), order processing;
• Confirms orders to customers;
• Opens engineering change requests as needed;
• Follows-up and review ECO information;
• Escalating issues to specialized teams;
• Tracks orders with the planning and shipping team to meet customer needs;
• Product forecasts/alignment with protect revenue quota;
• Authorizes the return of material; Resolving complaints or technical issues;
• Completes orders for production made externally;
• Responding to customer inquiries via phone, email;
• Resolving immediate customer issues or inquiries;
• Addresses customer complaints, troubleshooting, or providing assistance when needed, providing general support;
• Ensure customer satisfaction and maintain positive relationships.

Qualifications :

• Essential – DEC in administration or minimum 4 years of experience in a similar position

• Essential – Experience in a manufacturing environment

• Essential – Knowledge of the microsoft suite office

• Essential – Knowledge of an ERP system

• Essential – bilingualism (French & English)

• Asset – Knowledge of the EPICOR system

Employment Conditions:

• Permanent position
• Benefits (dental care plan, disability benefits, healthcare plan, life insurance, RRSP, long-term care insurance)

Because your well-being fuels our success, we embrace a flexible hybrid model that blends connection and autonomy.

Enjoy an agile way of working that combines collaborative time in the office with remote work - supporting both performance and personal balance. Here, we don’t choose between career growth and well-being: we invest in both.

🚀 About E2IP Technologies:

From ideation to manufacturing, we are redefining the boundaries between technology and design to deliver innovative Human-Machine Interface (HMI) and smart surface solutions to global leaders. We create new possibilities through innovations in printed electronics, materials science, advanced manufacturing processes, and embedded systems development - transforming the surfaces we touch in everyday life and simplifying how we interact with our physical environment.

Our team members are passionate about innovation, partnership, talent, and operational excellence. We continuously strive to improve in order to better support our customers. If you are growth-oriented and value a collaborative and innovative approach, you are likely a great fit for our team.