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E2IP TECHNOLOGIES

Customer Success Specialist

Montreal, QC, Canada

Job type: Full-time
Experience: Essential – DEC in administration or minimum 4 years of experience in a similar position
Posting language: English
Posted: Aug 5, 2026

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Original job description

We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities :

Maintain customer satisfaction during interactions;
Review and validate orders through entry process (automated), order processing;
Confirms orders to customers;
Opens engineering change requests as needed;
Follows-up and review ECO information;
Escalating issues to specialized teams;
Tracks orders with the planning and shipping team to meet customer needs;
Product forecasts/alignment with protect revenue quota;
Authorizes the return of material; Resolving complaints or technical issues;
Completes orders for production made externally;
Responding to customer inquiries via phone, email;
Resolving immediate customer issues or inquiries;
Addresses customer complaints, troubleshooting, or providing assistance when needed, providing general support;
Ensure customer satisfaction and maintain positive relationships.

Qualifications :

Essential – DEC in administration or minimum 4 years of experience in a similar position

Essential – Experience in a manufacturing environment

Essential – Knowledge of the microsoft suite office

Essential – Knowledge of an ERP system

Essential – bilingualism (French & English)

Asset – Knowledge of the EPICOR system

Employment Conditions:

Permanent position
Benefits (dental care plan, disability benefits, healthcare plan, life insurance, RRSP, long-term care insurance)

Because your well-being fuels our success, we embrace a flexible hybrid model that blends connection and autonomy.

Enjoy an agile way of working that combines collaborative time in the office with remote work - supporting both performance and personal balance. Here, we don’t choose between career growth and well-being: we invest in both.

🚀 About E2IP Technologies:

From ideation to manufacturing, we are redefining the boundaries between technology and design to deliver innovative Human-Machine Interface (HMI) and smart surface solutions to global leaders. We create new possibilities through innovations in printed electronics, materials science, advanced manufacturing processes, and embedded systems development - transforming the surfaces we touch in everyday life and simplifying how we interact with our physical environment.

Our team members are passionate about innovation, partnership, talent, and operational excellence. We continuously strive to improve in order to better support our customers. If you are growth-oriented and value a collaborative and innovative approach, you are likely a great fit for our team.

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More about this job

Responsibilities

The specialist serves as the primary contact for customers, managing order processing, validation, and tracking to ensure satisfaction. They are also responsible for resolving technical issues, handling complaints, and coordinating with engineering and shipping teams.

Requirements

Candidates must have a DEC in administration or at least 4 years of similar experience, specifically within a manufacturing environment. Proficiency in Microsoft Office, ERP systems, and bilingualism in French and English are essential requirements.

Skills

Customer Success
Order Processing
Problem Solving
ERP Systems
Microsoft Office Suite
Bilingualism
Complaint Resolution
Technical Troubleshooting
Product Forecasting

Benefits

Dental care plan
Disability benefits
Healthcare plan
Life insurance
RRSP
Long-term care insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Manufacturing
ERP
Epicor
Microsoft Office
Bilingual
Order Processing
HMI
Smart Surfaces
Printed Electronics
ECO
Engineering Change Requests
Revenue Quota
Customer Satisfaction

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