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E4C

Shift Lead (LTSH)

Edmonton, AB, Canada

Competitive Salary: $52,000.00 · Full-time

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Job details

Pay: Competitive Salary: $52,000.00
Job type: Full-time
Experience: 1+ years of leadership or supervisory experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

About e4c

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

e4c’s Long-Term Supported Housing provides a home to individuals with complex mental health and additions who require 24/7 on-site support. Operating from a trauma-informed, recovery-oriented, and harm reduction approach, residents will work with the onsite staff to set and work towards their own self-identified recovery goals pertaining to their overall wellness and recovery.

The Shift Lead is responsible for supervising, mentoring, and guiding Community Support Workers. This role emphasizes a trauma-informed perspective, an Indigenous worldview, and a strength-based approach to delivering frontline services. As part of a multi-disciplinary team, the Shift Lead shares accountability for helping residents achieve their goals while ensuring efficient and appropriate daily operations.

Schedule

Rotating schedule including day, evening and weekend shifts
Hours will vary based on program and team needs, requiring flexibility, including occasional evenings and weekends depending on client needs

Key Responsibilities

Lead, mentor, and coach Support Workers while ensuring adherence to organizational policies and fostering a positive workplace culture.
Supervise and support daily frontline operations, ensuring completion of responsibilities and alignment with program goals.
Facilitate team communication, decision-making, and staff engagement in training, meetings, and operational planning.
Oversee resident care by collaborating on recovery-oriented, goal-driven care plans using harm reduction and relational approaches.
Support residents’ holistic wellbeing (physical, emotional, spiritual, mental) through coordination with clinical and community partners.
Promote a respectful, empowering environment, modeling conflict resolution, positive communication, and empathy.
Ensure timely, accurate documentation, reporting, and adherence to health, safety, and contract obligations.
Manage crises and critical incidents, ensuring proper reporting and follow-up with multi-disciplinary teams.
Monitor staff schedules, caseloads, and program outcomes, recognizing and supporting staff performance.
Engage in ongoing professional development and perform other duties to enhance program effectiveness and resident support.

Qualifications

Education

Diploma or Degree in Social Work, Human Services, or related field.

Certification

Standard First Aid and CPR
Suicide Intervention
Valid Class 5 Driver’s License and vehicle
Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
Indigenous Awareness
Medication Administration
De-Escalation
Trauma Informed Care
Harm Reduction
Food Safety

Experience

2+ years working with marginalized, high-risk, and vulnerable populations.
1+ years of leadership or supervisory experience.
Knowledge of Housing First standards and practices.
Broad understanding of homelessness, harm reduction, mental health, addictions, trauma, and cultural and gender diversity.
In-depth knowledge of community resources for health, legal, cultural, income, and housing support.
Strong computer skills in Microsoft Windows environments.
Ability to maintain accurate records and report on outcome-based programs.

Compensation and Benefits

Competitive Salary: $52,000.00

4 weeks vacation + 10 paid sick days
Robust Benefits Package
Employee Family Assistance Program (EFAP)
Health Spending Account (HSA)
RRSP Matching
Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

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More about this job

Responsibilities

The Shift Lead supervises and mentors community support workers while ensuring the efficient daily operation of the long-term supported housing facility. They collaborate with a multi-disciplinary team to support residents' recovery goals through trauma-informed and harm reduction approaches.

Requirements

Candidates must possess a diploma or degree in social work or human services along with at least two years of experience working with vulnerable populations. A valid driver's license, first aid certification, and specific training in areas like suicide intervention and medication administration are required.

Skills

Supervision
Mentoring
Trauma-informed care
Harm reduction
Crisis management
Recovery-oriented care
Conflict resolution
Documentation
Reporting
Indigenous awareness
Medication administration
De-escalation
Housing first standards
Mental health support
Addiction support
Team leadership

Benefits

4 weeks vacation
10 paid sick days
Robust benefits package
Employee family assistance program
Health spending account
RRSP matching
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Human Services
Long-Term Supported Housing
Trauma-Informed Care
Harm Reduction
Mental Health
Addictions
Housing First
Crisis Intervention
Supervision
Mentorship
Indigenous Awareness
Medication Administration
First Aid
CPR
Suicide Intervention
Food Safety
De-escalation
Case Management
Recovery-Oriented
Microsoft Windows
Vulnerable Populations
Community Support
Multi-disciplinary Team
Health and Safety

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