Technical Customer Support

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.

Some of your Benefits

Family Insurance Plan: All-important health protection for self, spouse and eligible children.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Health Insurance: Rely on comprehensive services whenever you need it.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Vacation: We offer time off to refresh and recharge.

AI Disclosure: We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.

Edmonton, AB

On-Site

EagleBurgmann Canada Inc.

Employer: Eagleburgmann Canada Inc.

Position: Technical Customer Support

Terms of Employment: Full-time / Permanent

Existing Vacancy: This posting reflects an ongoing opportunity for future openings

Location: Edmonton, Alberta

Employment Address: 4324 Roper Road NW, T6B 3T8

Hours of Work: 37.5 Hours/Week

Language: English

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy, Medical Insurance, Dental Insurance, Disability Insurance, Vision Benefits and Pension Plan.

Salary: $40.50 – $42.00 CAD / Hour

Contact: Please send resumes to ramandip.bains@ffltech.com and include “Technical Customer Support” in the email subject line.

Technical Customer Support

Responsibilities

• Preparing and interpreting conventional and computer-assisted design (CAD) engineering designs, drawings, and specifications for machines and components, power transmission systems, process piping, heating, ventilating and air conditioning systems
• Analyzing technical information to provide adequate solutions to the client’s sealing needs. Make recommendations for seal types, materials, and sealing systems.
• Assist in the field with seal commissioning, start-up, installation, removal, and troubleshooting of seals and systems.
• Evaluating failed seals as needed and providing a detailed failure analysis with application
• Preparing cost and material estimates, project schedules and reports
• Conducting tests and analyzing machines, components and materials to determine their performance, strength, response to stress and other characteristics
• Designing moulds, tools, dies, jigs and fixtures for use in manufacturing processes
• Inspecting mechanical installations and construction
• Preparing contract and tender documents
• Supervising, monitoring and inspecting mechanical installations and construction projects
• Preparing standards and schedules and supervising mechanical maintenance programs or operations of mechanical plants.
• Making part lists, entering product data in SAP (master data) and maintaining such data in SAP (e.g. roll costs).
• Compiling new material and drawing numbers for Master data entry; Reviewing data entered.
• Coordinating with team members internal and external from Engineering, Purchasing and Planning during MTO and ETO execution and ensure meeting agreed delivery deadlines.
• Conducting product training for internal and external parties.
  
  

Qualifications

• Completion of at least a three-year college program in mechanical engineering technology or equivalent experience is required.
• Certification in mechanical engineering technology or in a related field is required
• A period of supervised work experience of two years is required.
• Ability to create and interpret blueprints and mechanical drawings is required
• Experience with seal installation, removal, and troubleshooting is required
• Experience with API 682 norm – mechanical seal design/application parameters.
• Deep understanding of mechanical seal supply systems application/operation.
• Experience in SAP Modules.
• Experience with the Nuclear norm CSA N299
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.