Guest Experience Manager
- Richmond, BC, Canada
$48,000 to $55,000 CAD / year · Full-time
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Job details
- Pay
- $48,000 to $55,000 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Leaders at Earls have their finger on the pulse. They’re experts in bringing the Earls Experience to life in the stores, and naturally inspire those around them to do the same. Leaders have a passion for food and beverage, relentlessly pursue memorable guest experiences, and bring the core value of ‘TEAM’ to the restaurant mix. They lead the charge in seeing Earls become the most loved and best run restaurant in North America.
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognising them by name and preference.
As a Guest Experience Manager, you will:
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognising them by name and preference.
As a Guest Experience Manager, you will:
- Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
- Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
- Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
- Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
- Dedication and experience in a leadership role.
- A passion and commitment to hospitality, teamwork, and fun.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship.
- The ability to legally work in Canada.
- Salary range up to $48,000 - $55,000 annually, plus the perks and benefits below.
- Flexible scheduling to support work/life balance.
- Leadership meal budget.
- Employee discount.
- Mentorship programs.
- In-house hospitality and culinary training programs.
- Leadership programs.
- Career development and opportunity for advancement.
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
More about this job
Responsibilities
The Guest Experience Manager is responsible for enhancing guest relationships and creating memorable experiences. They lead the team in delivering exceptional hospitality while managing data and technology integration.
Requirements
Candidates should have experience in a leadership role and a strong commitment to hospitality and teamwork. A willingness to learn and openness to feedback is also essential.
Skills
- Leadership Skills
- Guest Relationships
- Problem Solving
- Multi-Tasking
- Communication Skills
- Food Knowledge
- Beverage Knowledge
- Teamwork
- Integrity
- Hospitality
- Data Management
- Decision Making
- Coaching
- Mentorship
- Engagement
- Support
Benefits
- Flexible Scheduling
- Leadership Meal Budget
- Employee Discount
- Mentorship Programs
- In-House Hospitality Training
- Culinary Training Programs
- Leadership Programs
- Career Development
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Hospitality
- Food & Beverage
Keywords
- Guest Experience
- Leadership
- Hospitality
- Food
- Beverage
- Teamwork
- Communication
- Problem Solving
- Data Management
- Multi-Tasking
- Mentorship
- Training
- Career Development
- Restaurant Management
- Customer Service
- Engagement