Guest Experience Manager
- Toronto, ON, Canada
$20 to $29 CAD / hour · Full-time
Applications open in a new tab.
Job details
- Pay
- $20 to $29 CAD / hour
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.
As a Guest Experience Manager, you will:
This posting is for an existing position vacancy.
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.
As a Guest Experience Manager, you will:
- Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
- Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
- Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
- Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
- Dedication and experience in a leadership role.
- A passion and commitment to hospitality, teamwork, and fun.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship.
- The ability to legally work in Canada.
- Competitive compensation
- Flexible scheduling to support work/life balance
- Leadership meal budget
- Employee discount
- Mentorship programs
- In-house hospitality and culinary training programs
- Leadership programs
- Career development and opportunity for advancement
This posting is for an existing position vacancy.
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
More about this job
Responsibilities
The Guest Experience Manager focuses on building authentic guest relationships and personalizing experiences to create special moments. They act as a bridge between technology and hospitality while leading the floor team and managing guest data.
Requirements
Candidates must have previous experience in a leadership role and a strong passion for hospitality and teamwork. Legal authorization to work in Canada is required.
Skills
- Leadership
- Guest Relationship Management
- Hospitality
- Problem Solving
- Communication
- Multi-tasking
- Menu Knowledge
- Product Knowledge
- Teamwork
- Data Management
Benefits
- Competitive Compensation
- Flexible Scheduling
- Leadership Meal Budget
- Employee Discount
- Mentorship Programs
- In-house Hospitality And Culinary Training Programs
- Leadership Programs
- Career Development
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Management & Leadership
- Customer Service & Support
Keywords
- Hospitality
- Guest Experience
- Restaurant Management
- Maitre D'
- Leadership
- Culinary Training
- Guest Relations
- Team Management