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Added 1 min ago
MF
Director, Procurement
Momentum Financial Services Group
Toronto, ON
- Full-time
The Job: Momentum Financial Services Group is seeking an experienced Director, Procurement to lead the execution and continued development of our enterprise procurement and vendor…
Added 2 mins ago
AG
Sr. Associate, Digital Activation
Adelphi Group
Toronto, ON
- Full-time
…collaboratively with audience strategy, communications design, and data & analytic teams, to translate programmatic campaign requirement into actionable engagements with the suitable…
Added 43 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Under the direction of the Director, Insights and Pipeline Management, the Analyst supports the delivery of fundraising analytics, and pipeline management services for the Corporate…
Added 1 hour ago
EB
Director, Cyber Program & Transformation
EQ Bank
Toronto, ON
- Full-time
…achieve the corporate cyber objectives. This role facilitates the governance, monitoring, communication/escalation and presentation of cyber security…
Added 1 hour ago
SD
Director, Specialty Retail Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
Reporting to the Senior Director, Specialty Retail & Pharmacy Operations, the Director, Specialty Retail Programs will be responsible for leading and evolving strategic Specialty Retail…
Added 1 hour ago
SD
Sr. Director, Pharmacy Services and Virtual Care
Shoppers Drug Mart
Toronto, ON
- Full-time
Sr. Director, Pharmacy Services & Virtual Care
Added 2 hours ago
OC
Director, Asset & Maint. Mgmt
Ontario Clean Water Agency
Mississauga, ON · OCWA - Corporate Office
- Full-time
…principles, and direction for managing client assets. Sustain a governance framework for the Agency’s Asset Management Program with multi-disciplinary management techniques (technical,…
Added 3 hours ago
TC
Senior ESG Analyst - 12-month contract
The CSL Group Inc.
Montreal, QC
- Temporary
The Senior ESG Analyst plays a critical role in developing and advancing the company’s Environmental, Social, and Governance (ESG) strategy. Reporting to the ESG Director, this role works…
Added 3 hours ago
CH
Associate Director, Financial Operations
Covenant House Toronto
Toronto, ON
- Full-time
Reporting to the Chief Financial Officer, the Associate Director, Financial Operations provides operational leadership for Covenant House Toronto’s accounting, payroll, financial reporting,…
Added 4 hours ago
GM
People Operations Lead
Gore Mutual Insurance
Cambridge, ON
- Full-time
…HR Operations, responsible for ensuring effective delivery, governance and continuous improvement of core processes including payroll, benefits administration, leave administration, HRIS…
Added 4 hours ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Director, People & Culture, Workday Transformation Product Manager will lead the modernization of our global People & Culture Workday experience, with accountability for aligning…
Added 4 hours ago
V
Data Architect
Vancity
Vancouver, BC
- Full-time
As a Data Architect, you will lead the design and evolution of Vancity’s cloud-native data ecosystem as our data and analytics platforms migrate to Azure. You will define secure, scalable,…
Added 4 hours ago
V
Data Architect
Vancity
Vancouver, BC
- Full-time
As a Data Architect, you will lead the design and evolution of Vancity’s cloud-native data ecosystem as our data and analytics platforms migrate to Azure. You will define secure, scalable,…
Added 4 hours ago
People Operations Lead
Gore Mutual Insurance
Cambridge, ON
…HR Operations, responsible for ensuring effective delivery, governance and continuous improvement of core processes including payroll, benefits administration, leave administration, HRIS…
Added 5 hours ago
AC
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
- Internship
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 5 hours ago
LS
Director of Sales – Wholesale Industrial Distribution (Western Canada)
Lock Search Group
Calgary, AB
- Full-time
…partner in their search to find a strategic, results-driven Director of…
Added 5 hours ago
P
Director of People & Culture
Portfolio+
Stouffville, ON · Canada - Stouffville, ON
- Full-time
The Director, People & Culture is a strategic and hands-on HR leader who partners closely with the CEO and senior leadership team to shape and execute talent, culture, and organizational…
Added 5 hours ago
C
Director, Content Creation
CIBC
Toronto, ON
- Full-time
The Director, Content Design, AI & Innovation will lead a team of Senior Managers and Senior Learning Consultants within Learning & Development. You will set the strategic direction for…
Added 6 hours ago
AB
Director, Cybersecurity – Information Technology
Alberta Blue Cross
AB · Hybrid
- Full-time
We have an exciting opportunity for a Director, IT Cybersecurity to join our dynamic IT team. Reporting to the Director, CISO, this position is a senior enterprise leader responsible for…
Added 6 hours ago
Director, Procurement
Momentum Financial Services Group
Toronto, ON
The Job: Momentum Financial Services Group is seeking an experienced Director, Procurement to lead the execution and continued development of our enterprise procurement and vendor…
Added 6 hours ago
Director, MEP & Electrical Infrastructure, Bell AI Fabric
Bell
Calgary, AB
As Director, MEP & Electrical Infrastructure, you will provide strategic leadership for the mechanical, electrical, plumbing, power generation, and utility infrastructure programs that…
Added 6 hours ago
Director, Engineering and Procurement, AI Fabric
Bell
Calgary, AB
Reporting to the VP, Capital Programs, the Director, Engineering & Procurement is responsible for providing leadership across engineering governance, technical strategy, strategic sourcing,…
Added 6 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 6 hours ago
SF
Director of Real Estate
Soul Foods Group
Toronto, ON · North York, ON
- $115,000 to $125,000 CAD / year
- Full-time
The Director, Real Estate is responsible for the identification, prioritization and acquisition of new development opportunities that support the Company's ambitious expansion objectives…
Added 6 hours ago
AL
AltaGas - Manager, Contracts Sourcing
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Reporting to the Director, Supply Chain Projects, the Manager, Supply Chain Projects & Contracting is responsible for leading a team that provides strategic sourcing, procurement,…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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