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Added 11 mins ago
TL
Parts Manager
Transx Ltd
Calgary, AB
- Full-time
The Parts Manager is responsible to plan and coordinate movements (purchasing – holding – releasing) of parts with the shops. Reporting to the Rolling Assets & Repair Director, the Parts…
Added 55 mins ago
AH
Refrigeration Mechanic
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Facility Manager and working under limited supervision, this position performs journeyman level repairs and maintenance on refrigeration and air conditioning systems. The…
Added 55 mins ago
AH
Privacy Advisor
Alberta Health Services
Calgary, AB
- Full-time
Added 1 hour ago
YW
Wardlaw Case Manager
Youth Without Shelter
Toronto, ON
- $60,000 to $64,000 CAD / year
- Full-time
The Case Manager plays a key role in supporting residents at Wardlaw Residence, a 51-unit supportive housing program serving youth, newcomers and seniors who have experienced or are at risk…
Added 1 hour ago
LH
Occupational Therapist - Lifemark Physiotherapy - Moncton
Lifemark Health Group
Moncton, NB
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 1 hour ago
P&
Value Stream Manager Vanes
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 hour ago
HU
Mental Health Counsellor
Hamilton Urban Core Community Health Centre
Hamilton, ON
- $50,552.25 to $60,905.5 CAD / year
- Full-time
The Mental Health and Wellness Counsellor is accountable to the team and reports to the Community Health Programs Manager with the overall accountability is to the Executive Director.
Added 1 hour ago
HU
Psychologist - Substance Use Health
Hamilton Urban Core Community Health Centre
Hamilton, ON
- Up to $30,716.88 CAD / year
- Temporary
The Psychologist – Substance Use Health reports to the Substance Use Health Manager, with overall accountability to the Executive Director.
Added 1 hour ago
RH
Assistant Director of Care - Part-Time (PT) Nights
Responsive Health Management
Ottawa, ON
- Up to $33,630 CAD / year
- Part-time
…shape the quality of care every day. As a key partner to the Director of Care, you’ll lead teams, drive best practices, and ensure residents receive compassionate, person-centred care in a…
Added 2 hours ago
Senior Project Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Executive Leader/Director or designate, the Senior Project Manager is responsible for managing all aspects of the assigned project(s) including vendor…
Added 2 hours ago
R|
Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Good judgment is shown in advising the Program Manager and/or delegate of unusual situations or issues,
Added 2 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 2 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 2 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 3 hours ago
G
Senior Communications Manager
GoodWork.ca
Toronto, ON
- Full-time
…results-oriented team members. EDC is looking for a Communications Manager who can anticipate and meet the needs of a dynamic…
Added 4 hours ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…
Added 4 hours ago
PC
Area Manager - M&M Food Market
Parkland Corporation
Calgary, AB
- Full-time
Reporting to the Director, Corporate Store Operations & Training, the Area Manager is responsible for a region comprised of 15-20 M&M Food Market corporate store locations. The person acts…
Added 5 hours ago
PC
Area Manager - M&M Food Market
Parkland Corporation
AB · Edmonton, AB
- Full-time
Reporting to the Director, Corporate Store Operations & Training, the Area Manager is responsible for a region comprised of 15-20 M&M Food Market corporate store locations. The person acts…
Added 5 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
Act as the representative of the project director or project manager, within DCC delegated signing authority
Added 5 hours ago
DC
Coordinator, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
Act as the representative of the project director or project manager, as required and within DCC delegated signing authority
Added 5 hours ago
DC
Technical Specialist, Project Management (Project Assistant)
Defence Construction Canada
Petawawa, ON
- Full-time
Act as the representative of the project director or project manager, within DCC delegated signing authority
Added 6 hours ago
EO
Manager, Canada Region
Entrepreneurs' Organization
Canada
- Full-time
The Regional Manager (RM) is a critical leadership and relationship role within Entrepreneurs’ Organization (EO), serving as the primary staff partner to a portfolio of chapters and…
Added 6 hours ago
B
General Repair Technician
BGIS
Brockville, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 6 hours ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, reporting to the Manager, Health & Outreach, and supporting the Director, Community Prevention, the Project Lead…
Added 7 hours ago
DC
Director, Indigenous Academic Initiatives
Douglas College
New Westminster, BC
- Full-time
Reporting to the Vice President, Academic and Provost, the Director, Indigenous Academic Initiatives, provides day-to-day and strategic leadership for Indigenization within the Academic…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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