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Added 9 mins ago
YU
Manager, Active Living and Community Programs
York University
Toronto, ON
- Full-time
Reporting to the Associate Director, Recreation and Active Living, the role provides managerial, strategic and operational leadership for active living, fitness, aquatics, youth and…
Added 9 mins ago
CG
Assistant Manager, Full Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
- Full-time
Attend and participate in the weekly operations meeting to review all logistics and pertinent items as it relates to the upcoming week’s catered events
Added 9 mins ago
NB
Project Manager
National Bank of Canada
Montreal, QC
- Full-time
As a Project Manager in the Assisted Channels Operations Team at National Bank, you’ll coordinate the delivery of our technology projects and provide value. In this role, you’ll have a…
Added 9 mins ago
TU
PTRC Physical Therapist
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…regards to scheduling and policies and procedures for clinic operations. Takes advice and guidance on patient care from the Clinic Director,…
Added 9 mins ago
BC
Safety on Tour Ambassador
BC Construction Safety Alliance
New Westminster, BC
- Full-time
Under the direction of the Director, Programs and Initiatives, the Safety on Tour Ambassador serves as the primary frontline ambassador for the Safety on Tour program. Safety on Tour…
Added 9 mins ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
Influence technology decisions and collaborate with security, architecture, compliance, and operations teams to ensure service stability and regulatory compliance.
Added 9 mins ago
TU
Faculty Operations Manager
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
Reports to the Director, HR & Administration and consults with the Associate Director, Finance. Works closely with the various building occupants, faculty, staff, students and liaises with…
Added 11 mins ago
Director, High Voltage Infrastructure, Pacific Link
Trans Mountain
Calgary, AB
The Director serves as the primary interface with utilities, regulators, Indigenous partners, engineering consultants, suppliers, and project stakeholders to ensure power solutions are…
Added 11 mins ago
SE
DevOps Engineer
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
SWTCH is looking for a highly motivated DevOps Engineer to join our growing tech team. Reporting to the Director of Engineering, you will design, build, and optimize automated deployment…
Added 11 mins ago
Senior Operations Coordinator
The Canada Life Assurance Company
Winnipeg, MB
Assist the Manager of Operations, Director of Operations, and other VPIC leaders with special projects and initiatives related to operational reporting, data quality, and integrity.
Added 11 mins ago
Manager, Financial Planning
Government of Alberta
AB
Reporting to the Director of Financial Planning, this position provides leadership and direction to professional and technical staff with responsibility for strategic support and advice to…
Added 26 mins ago
GT
Senior Engineer, Roads and Bridges
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements,…
Added 26 mins ago
AW
Department Coordinator Operations
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Executive Director Operations, the Coordinator, Operations, will play a crucial role in supporting operational processes at Atira Women’s Resource Society. This position…
Added 26 mins ago
UT
Specialist, Legal Operations
United Talent Agency
Canada
- Full-time
UTA seeks a highly organized, proactive, and analytical Specialist, Legal Operations, to support the Director of Legal Operations in driving efficient processes and initiatives across the…
Added 26 mins ago
FI
Accounting Manager
Formations Inc
AB · Edmonton, AB
- Full-time
…processes? If so, this role could be a strong fit. Reporting to the Director, Finance, you will play a key role in strengthening the organization’s financial foundation, ensuring accurate…
Added 26 mins ago
UH
Nurse Practitioner, Social Medicine
University Health Network
Toronto, ON
- Full-time
Reports to: Director of Operations, Population Health and Social Medicine
Added 26 mins ago
RB
Director, DevOps Regulatory Engineering
Royal Bank of Canada
Toronto, ON
- Full-time
RBC's DevOps team builds the controls that let thousands of engineers ship software into a regulated bank. As Director, DevOps Regulatory Engineering, you'll lead the engineering team that…
Added 26 mins ago
R
Senior Director, Operations
RBC
Toronto, ON
- Full-time
As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines…
Added 39 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 39 mins ago
MO
Project Coordinator
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
…capital projects, while serving as the liaison between the Director of Municipal Operations and external…
Added 39 mins ago
GB
Clinical Manager
Grey Bruce Hospice Inc.
Owen Sound, ON
- Full-time
…Manager to provide clinical leadership and oversee the clinical operations of Chapman House. As the organization’s senior nursing leader, the Clinical Manager plays a pivotal role in…
Added 39 mins ago
AH
RAI Lead
Alberta Health Services
Calgary, AB
- Full-time
…continuous improvement. This permeant position reports to the Director, Clinical Support and Quality and is eligible for hybrid work arrangement at or out of SouthPort…
Added 39 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
Added 39 mins ago
G
Product Manager
GreenShield
Toronto, ON
- $94,406 to $142,069 CAD / year
- Full-time
Reporting to the Director of Product - Administration, the Product Manager, Administration drives the strategic development of products that enhance GreenShield+ administration…
Added 39 mins ago
S
DevOps Engineer
SWTCH
Toronto, ON
- Full-time
SWTCH is looking for a highly motivated DevOps Engineer to join our growing tech team. Reporting to the Director of Engineering, you will design, build, and optimize automated deployment…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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