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Added 1 min ago
A
Dispatcher (1 Year contract) Calgary or Surrey
AFL
Calgary, AB
- Full-time
…Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on…
Added 2 mins ago
Internal Communications Manager
Infrastructure Ontario
Toronto, ON
The Internal Communications Manager develops and delivers communication strategies that inform, engage, and align employees with Infrastructure Ontario's vision, culture, priorities, and…
Added 2 mins ago
WM
Operations Manager Trainee
Waste Management, Inc.
Brampton, ON
- Full-time
The Operations Manager Trainee (OMT) training program is intended to prepare individuals to become front-line Operations Managers. The majority of the day is spent in the field, interacting…
Added 17 mins ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
…(SRE) to join one of our high-performing, mission-critical technology teams. This role offers the opportunity to work on premium financial platforms, driving reliability, automation, and…
Added 31 mins ago
SP
IT Security Administrator
Saskatoon Police Service
Saskatoon, SK
- Full-time
…Incident Response Plan to ensure the continued availability of the information technology infrastructure and operations, including network, server, storage redundancy, offsite backup…
Added 32 mins ago
Q
Power Systems Engineer III
Qualus
Bolton, ON
- Full-time
Assess project specific resource needs and coordinate assignments with project manager. Communicate core technical job requirements.
Added 45 mins ago
LH
Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various…
Added 1 hour ago
CE
Senior Coordinator, OT SCADA
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Manager OT Operations, the Senior Coordinator, OT SCADA provides senior-level technical coordination, governance, and multi-site accountability for SCADA systems and…
Added 1 hour ago
BC
Digital Services District Support Technician - Corporate
Bird Construction
Vancouver, BC
- Full-time
Diploma or degree in Information Technology, Computer Science, or a related discipline.
Added 1 hour ago
CC
Senior Risk Analyst
Canadian Commercial Corporation
Ottawa, ON
- $100,589 to $115,428 CAD / year
- Full-time
…suppliers across sectors including aerospace, defence and security, information and communications technology, cleantech and energy, and public infrastructure. If you want to support…
Added 1 hour ago
Bilingual Senior Project Manager
TELUS
Winnipeg, MB · Moncton, NB · Ottawa, ON · Montreal, QC · Quebec, QC · Regina, SK · Victoria, BC · Vancouver, BC · Halifax, NS · Edmonton, AB · Calgary, AB · Toronto, ON
As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact…
Added 1 hour ago
CO
Network Specialist (1-Year Contract, with possible extension)
City of North Bay
North Bay, ON
- Contract
…applications for the position of Network Specialist. Reporting to the Manager, Information Technology, the Senior Network Specialist provides senior-level technical expertise in network…
Added 1 hour ago
LH
Senior Program Manager
LGI Healthcare Solutions
Montreal, QC
- Full-time
The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various…
Added 1 hour ago
IT Support Technician
Northern Mat & Bridge
Clairmont, AB
Northern Mat & Bridge is seeking a skilled and service-oriented IT Support Technician to join our Information Technology team. Reporting to the IT Manager, this role provides hands-on…
Added 1 hour ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 1 hour ago
WM
Licensed 310T Mechanic Afternoon Shift
Waste Management, Inc. (WM)
London, ON · Stoney Creek, ON
- Full-time
Help maintain the equipment and infrastructure that supports essential services across Canada.
Added 2 hours ago
S
Senior IT Auditor
Sobeys
Dartmouth, NS
- Full-time
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 2 hours ago
TO
Manager, IT Program Delivery (Re-advertised)
Town of Gravenhurst
Gravenhurst, ON
- Full-time
…program, including managing existing IT systems and monitoring the technology landscape to ensure that IT maintains an appropriate technology environment to deliver excellent IT services to…
Added 2 hours ago
O|
Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
Marketing Technology & Integration: Oversee website integrations and digital infrastructure, working with agencies, IT, and marketing teams to optimize data flows, lead generation…
Added 2 hours ago
S-
Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
Reporting to the VP of Finance, the Manager, Information Technology will oversee all aspects of IT operations, infrastructure, cybersecurity, and technology strategy across multiple…
Added 2 hours ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Sr Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 2 hours ago
B
Operations Analyst (New or Recent Graduate)
BMO
Barrie, ON · BCC
- Full-time
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for…
Added 3 hours ago
A
Intermediate Planner
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 hours ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 hours ago
UO
Senior Manager, HR Applications and Support
University of Ottawa
Ottawa, ON
- Full-time
…objectives and operational requirements into effective, sustainable technology solutions that improve efficiency and support informed…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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