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Added 9 mins ago
SI
Supervisor, Production
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Production Manager, this position is responsible for leading our production employees and overseeing the day-to-day operations to ensure objectives are met for quality,…
Added 12 mins ago
IT Support Technician
Northern Mat & Bridge
Clairmont, AB
Northern Mat & Bridge is seeking a skilled and service-oriented IT Support Technician to join our Information Technology team. Reporting to the IT Manager, this role provides hands-on…
Added 12 mins ago
Business Analyst
Town of Tecumseh
Windsor, ON
Reporting to the Manager Information Technology, the Business Analyst is a critical bridge between Technology & Client Services (TCS) and its client groups.
Added 12 mins ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 12 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related discipline.
Added 12 mins ago
Research Scientist
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Collects data according to standardized protocols and ensures that data are scientifically defensible to guarantee the provision of high-quality information to TRCA and its partners
Added 12 mins ago
T
Senior Manager, KYC Technology and Capabilities Enablement (5579)
TD
Toronto, ON
- Full-time
TD is seeking a strategic and execution-oriented leader to advance technology enablement across the KYC program within FCRM. The Senior Manager, KYC Technology Enablement will define and…
Added 12 mins ago
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Manager, Analytics and Insights - AI Accelerator
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- Full-time
The Manager will explore all aspects of their respective pillar on the data and processes standpoint with the opportunity to collaborate with key partners across the organization. You will…
Added 12 mins ago
T
Software Engineer I - Development and Quality Engineering
TD
Toronto, ON
- Full-time
The Risk Technology team within the Finance and Risk Platform group is a dynamic, high-performing, and fast-paced team supporting enterprise credit risk applications used for the Bank’s…
Added 12 mins ago
IT
HR and Payroll Administrator (18-Month Contact)
InTandem Talent
AB · Calgary, AB · Edmonton
- Full-time
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Added 12 mins ago
IT
HSE Coordinator (18-Month Contact)
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AB · Calgary, AB · Edmonton
- Full-time
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Added 12 mins ago
WM
Licensed 310T Mechanic Afternoon Shift
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London, ON · Stoney Creek, ON
- Full-time
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Added 14 mins ago
UO
Career Development Adviser (22.0 hours per week) - Internal Only
University of Brighton
Brighton, NS
- Contract
…role in supporting courses within the College of Creativity, Technology and Society. By embedding employability and career development within the curriculum and wider student experience,…
Added 14 mins ago
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Senior Change Management Consultant
Altis
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- $90,000 to $119,000 CAD / year
- Contract
Professional Growth: Gain exposure to diverse portfolios, from facilities to information technology, while refining your strategic leadership skills.
Added 14 mins ago
MI
Senior Manager, Architect
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- Full-time
The Senior Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 14 mins ago
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Manager, Business Analysis & Insights
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…the most ambitious phase in our history. We’re looking for a Manager, Business Analysis & Insights to lead practical improvements in our processes, systems and reporting. Working across…
Added 14 mins ago
S
Senior IT Auditor
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Dartmouth, NS
- Full-time
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Added 14 mins ago
FG
QA Automation Engineer
Flynn Group of Companies
Mississauga, ON
- $70,000 to $80,000 CAD / year
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Added 26 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
Value-Added Quantitative Analysis – You will conduct quantitative analysis to support the development and implementation of new and existing models or scorecards within Credit Risk. Work…
Added 30 mins ago
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- Full-time
…supporting families in their homes, in person and/or via virtual technology, during various family stages (prenatal –school entry). As part of the Healthy Babies Healthy Children program,…
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- Full-time
…plans ahead for productions and events and executes day to day. Support a positive team culture, communicate clearly, support the manager in resolving conflicts within the team, and provide…
Added 30 mins ago
TO
Manager, IT Program Delivery (Re-advertised)
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- Full-time
…program, including managing existing IT systems and monitoring the technology landscape to ensure that IT maintains an appropriate technology environment to deliver excellent IT services to…
Added 30 mins ago
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Event Sales Manager- BMO Center at the Stampede Grounds
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- Full-time
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event…
Added 30 mins ago
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Wireless Sales Supervisor
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- Full-time
…daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger…
Added 46 mins ago
EI
Manager - Customer Analytics
Enercare Inc.
Markham, ON
- Full-time
The individual will work through all phases of analytic requests from identifying requirements to assembling key information to applying statistical and analytic techniques to interpreting…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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