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Added 1 min ago
ME
Restaurant manager
Mount Everest Kitchen & Grill
Vancouver, BC
- From $39.85 CAD / hour
- Full-time
- On-site
Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
Added 2 mins ago
LI
Operations manager, restaurant
Linguine's Italian Restaurant
Belleville, ON
- From $40 CAD / hour
- Full-time
- On-site
Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
Added 4 mins ago
NS
Sushi chef
Nishino Sushi
Kamloops, BC
- From $36.7 CAD / hour
- Full-time
- On-site
Added 7 mins ago
PF
Restaurant manager
Pattersons Family Restaurant
Sackville, NB
- From $20 CAD / hour
- Full-time
- On-site
Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
Added 8 mins ago
EM
Cook
Esterhazy Motor Hotel
Esterhazy, SK
- From $17 CAD / hour
- Full-time
- On-site
Added 10 mins ago
MM
Food service supervisor
MR MIKES Steakhouse
Cranbrook, BC
- From $20.15 CAD / hour
- Full-time
- On-site
Added 12 mins ago
YO
Cabinet Maker and Youth Mentor
Youth Opportunities Unlimited (YOU)
London, ON
- Full-time
…strengthen systems that empower our community, working within a team that walks alongside youth every step of the…
Added 12 mins ago
RN
cook
Restaurant Normandin
Fossambault-sur-le-Lac, QC
- Full-time
Added 12 mins ago
CR
Housekeeping - Part-time
COGIR Real Estate
Oakville, ON
- Part-time
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
Added 12 mins ago
MS
cook
Maki Sushi & Noodle
Kingston, ON
- Full-time
Added 12 mins ago
C&
Office Services Coordinator
Cushman & Wakefield
Vancouver, BC
- Full-time
Oversee procurement and inventory for office and kitchen supplies, including printing materials, coffee supplies, and presentation items.
Added 12 mins ago
RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
Maintain inventory supplies, ensuring the kitchen, conference centre and coffee rooms are well stocked, assist in receiving and storing deliveries
Added 12 mins ago
CR
Server- Casual (Weekends)
COGIR Real Estate
Vancouver, BC
- Part-time
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
Added 12 mins ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Aurora, ON
- Full-time
Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
Added 12 mins ago
AR
Kitchen Utility Worker
Atria Retirement Canada - Primrose Chateau
Saskatoon, SK · SK-Saskatoon
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 12 mins ago
BP
Assistant Kitchen Manager
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Full-time
Assistant Kitchen Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance…
Added 12 mins ago
BP
Kitchen Manager
Boston Pizza
Ottawa, ON · Barrhaven, ON
- Full-time
The Kitchen Manager at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the kitchen, this includes the managing, scheduling, training, and control…
Added 12 mins ago
BP
Cook
Boston Pizza
New Westminster, BC
- Full-time
Builds relationships by finding common ground and working cohesively with all team members
Added 12 mins ago
BP
Dish Washer
Boston Pizza
AB · Rocky View, AB
- Part-time
Join our culinary team to help keep our kitchen clean, organized, and running smoothly.
Added 12 mins ago
BP
Dish Washer
Boston Pizza
Wetaskiwin, AB
- Full-time
…our Guests with perfect food, every time by making sure the kitchen has clean dishes! They support both the Heart of House and Front of House by making sure the team has everything they…
Added 12 mins ago
BP
Cook
Boston Pizza
Wetaskiwin, AB
- Full-time
Builds relationships by finding common ground and working cohesively with all team members
Added 13 mins ago
GV
Dishwasher
Grand Villa Casino Burnaby
Burnaby, BC
- From $18.6 CAD / hour
- Full-time
- Part-time
- On-site
Added 14 mins ago
M
Kitchen helper
McDonald's
Rouyn-Noranda, QC
- $16.7 to $19 CAD / hour
- Full-time
- On-site
Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
Added 16 mins ago
PL
Restaurant manager
Popeyes Louisiana kitchen
Newcastle, ON
- $36 to $37 CAD / hour
- Full-time
- On-site
Added 21 mins ago
EJ
Line cook
Edo Japan
Prince Albert, SK
- From $18 CAD / hour
- Full-time
- On-site

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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