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Added 8 mins ago
J
Manager of Projects (MOP)
Jacobs
Ottawa, ON
- $168,600 to $221,325 USD / year
- Full-time
…centers and private development. You will work across Jacobs’ technical, project management, account, and global delivery teams to provide clients with practical, reliable, and commercially…
Added 39 mins ago
C
Cobol Developer
COFOMO
Quebec, QC
- Full-time
Act as a technical manager on certain files and ensure coordination with business and technical stakeholders;
Added 39 mins ago
K
Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
…services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients…
Added 40 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
Identify potential gaps and provide solutions to mitigate threats and protect the Bank. They participate in projects of moderate to high complexity and provide complex reporting, analysis,…
Added 40 mins ago
SAP SuccessFactors Employee Central Payroll - Senior Consultant/ Manager
EY
Toronto, ON · Ottawa, ON · AB · Calgary, AB
We are seeking a Senior Consultant / Manager with deep expertise in SAP SuccessFactors Employee Central Payroll to join our HR Technology practice. This role is designed for professionals…
Added 53 mins ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
…centers and private development. You will work across Jacobs’ technical, project management, account, and global delivery teams to provide clients with practical, reliable, and commercially…
Added 1 hour ago
UH
Timber-Tech Building Solutions - Shop Framers
UpSourced HR
Rocky View No 44, AB · Rocky View County, AB
- Full-time
No experience required! We are looking to hire Wall and Floor Framers to work in our facility based in Balzac, AB. The position will report directly to the Production Manager.
Added 1 hour ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
…target accounts you've picked. You'll have a dialer, a CRM, a Solutions Engineer, and a lot of room to decide how you…
Added 1 hour ago
CE
Account Manager- Digital Sales
Corus Entertainment
Toronto, ON
- Full-time
The Programmatic Account Manager will be the key point of contact for programmatic guaranteed ad sales. You will work closely alongside linear and digital teams focused on programmatic ad…
Added 1 hour ago
Account Manager, Programmatic Sales
Corus Entertainment
Toronto, ON
The Programmatic Account Manager will be the key point of contact for programmatic guaranteed ad sales. You will work closely alongside linear and digital teams focused on programmatic ad…
Added 1 hour ago
AL
Mineralogist
AGAT Laboratories
Calgary, AB
- Full-time
…state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences…
Added 1 hour ago
K
Senior Engineer, Software Design
Kinectrics
Toronto, ON
- Full-time
…services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients…
Added 1 hour ago
B
Construction Manager
Binnie
BC
- Full-time
As a Construction Manager and Staff Manager you will oversee 5-20 technical staff including Project Supervisors, Contract Administrators, Assistant Project Supervisors, Surveyors, Geomatics…
Added 1 hour ago
O
Front End Developer 2
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Partner with business stakeholders and product teams to gather requirements, define scope, estimate effort, and design scalable technical solutions.
Added 1 hour ago
UO
Senior Project Manager – App Mod Program
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
…office. The Program Delivery office is seeking a Senior Project…
Added 1 hour ago
B
Facility Manager III
BGIS
Orillia, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 hour ago
SE
Inside Sales Representative - Software
Schneider Electric
Vancouver, BC
- $81,600 to $122,400 CAD / year
- Full-time
…sales professional looking to build experience in software solutions, partner engagement, and customer-facing…
Added 1 hour ago
SE
Inside Sales Representative - Software
Schneider Electric
Montreal, QC
- $81,600 to $122,400 CAD / year
- Full-time
…sales professional looking to build experience in software solutions, partner engagement, and customer-facing…
Added 1 hour ago
T
Business Succession Advisor
TD
Vancouver, BC
- Full-time
…planning and protection to provide highly personalized advice, solutions and service to…
Added 1 hour ago
T
High Net Worth Planner
TD
Vancouver, BC
- Full-time
a) Providing professional financial, tax and estate planning support and solutions to qualifying clients of TD Wealth;
Added 1 hour ago
T
Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…communication skills to bridge Journey needs with technology solutions, and thrives in a fast-paced, ambiguous environment. Working with external vendors would also be a preferred…
Added 1 hour ago
T
Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
Synthesize and present data-driven findings and recommendations to technical and non-technical audiences.
Added 1 hour ago
NC
Kubernetes Platform Developer
NAV CANADA
Ottawa, ON
- Full-time
Your duties will include designing and architecting solutions for both internal and external systems, taking part in daily scrums, writing and developing modules for existing applications,…
Added 1 hour ago
NC
SWIM Software Developer
NAV CANADA
Ottawa, ON
- Full-time
Your duties will include designing and architecting solutions for both internal and external systems, taking part in daily scrums, writing and developing modules for existing applications,…
Added 1 hour ago
NC
Senior Enterprise Network Architect
NAV CANADA
Ottawa, ON
- Full-time
This role requires excellent communication skills, a strategic mindset, and the ability to balance technical expertise with business acumen to drive impactful outcomes across the…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

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