Find work in Canada.

323,982 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
TH
Merchandising Associate: Full Time (6M Contract) - VANCOUVER
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 5 mins ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
…several of the College's fastest growing and most innovative program areas. The College is now seeking an exceptional leader to guide the school through its next phase of growth and…
Added 1 hour ago
GE
Branch Supervisor - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a…
Added 1 hour ago
DC
Coordinator, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
…Construction Association's Construction Management Certification Program, demonstrating our commitment to excellence and professional…
Added 2 hours ago
CC
Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
CMHA Calgary
Calgary, AB
- Other
REPORTS TO: Program Manager, Community Care and Peer Initiatives
Added 2 hours ago
B
General Repair Technician
BGIS
Brockville, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 3 hours ago
TS
Toy Room Assistant Coordinator - Temporary
The Salvation Army in Canada
Kelowna, BC
- Full-time
To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.
Added 3 hours ago
K
Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
Reports to: Section Manager, Project Controls & PM
Added 3 hours ago
A
Bar Manager - Social & Listening Room
AccorHotel
Banff, AB
- Full-time
The Bar Manager supports the Social General Manager in delivering the full bar vision, with a special focus on cocktail programs and the Listening Room experiences. You act as a barroom…
Added 3 hours ago
EB
Assistant Project Manager
Earthrise Building Services
Whitehorse, YT
- Full-time
We're looking for an Assistant Project Manager to work alongside our Project Managers as the backbone of contract administration across our active and upcoming projects.
Added 4 hours ago
ES
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Oversee program training documents, SOPs, and working instructions. Ensure processes are mapped out, outlined and organized for team to utilize
Added 4 hours ago
FO
Travelling Health & Safety Advisor - CONTRACT
First Onsite - CA
Regina, SK
- Full-time
…comprehensive support to our organization's health and safety program, ensuring that our workplace is safe and compliant with all relevant regulations. This position is for a 12 month…
Added 5 hours ago
AE
Intermediate Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time.
Added 5 hours ago
AE
Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time
Added 5 hours ago
AE
Stormwater Engineer
Associated Engineering
Calgary, AB
- Full-time
Matching company pension program, increasing over time.
Added 5 hours ago
RB
Client Advisor
Royal Bank of Canada
Bridgewater, NS
- Part-time
A world-class training program in financial services
Added 5 hours ago
TC
Network and Infrastructure Manager
The Corporation of The City of Victoria
Victoria, BC
- Other
…Division including: establishing organizational structure for program delivery; selecting and training staff; managing employee conduct, performance and attendance; responding to…
Added 5 hours ago
WC
ECE Instructor (Evening)
Western Community College
BC · Surrey, British Columbia
- Part-time
…Columbia, offering a Bachelor of Hospitality Management degree program and more than 65 career training diploma and certificate programs in the fields of business, accounting, healthcare,…
Added 6 hours ago
CR
Opportunities for MG-SPS-01 to MG-SPS-03 Team Leader positions – Your career awaits in Sudbury, Ontario!
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Contract
Evaluates individual team member's training needs and recommends and organizes the necessary training.
Added 6 hours ago
L
Senior Manager - North America Construction
lululemon
Vancouver, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 6 hours ago
Rangeland Agrologist
Government of Alberta
Red Deer, AB
Identify and recognize strategic issues that require policy formulation and forward the issues to the Rangeland Team Lead and/or Program Manager.
Added 6 hours ago
B
Senior Manager, Finance (Controllership, Canadian P&C)
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, Finance (Controllership) role is a high-impact leadership opportunity supporting Business Banking and Commercial Banking. The ideal candidate is a seasoned CPA and…
Added 6 hours ago
EK
Manager, Technical Support (15-Month Contract)
Earls Kitchen + Bar
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Contract
Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and…
Added 6 hours ago
VA
Day Camp Educator - Contract, Part-Time [S]
Vancouver Aquarium
Vancouver, BC
- Part-time
Collaborates with other staff, including the Coordinator, to ensure compliance of VAQ program standards.
Added 6 hours ago
VC
Community Health Centre Coordinator
Vancouver Coastal Health
Vancouver, BC
- $39.28 to $41.14 CAD / hour
- Temporary
…Coordinator works in a team based environment in conjunction with the Program Manager and is charged with managing the facility support operations, functions and resources including…

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

Report this job