Find work in Canada.

321,520 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
C
Senior Business Analyst, Client Communications
CIBC
Toronto, ON
- Full-time
Added 1 min ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 min ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 min ago
FA
Propulsion Engineer
FTAI Aviation LLC
Montreal, QC
- Full-time
…our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive…
Added 1 min ago
CR
Industrial Refrigeration Mechanic
CIMCO Refrigeration
Corner Brook, NL
- Full-time
Carry out preventative maintenance within our customer base.
Added 16 mins ago
KR
SAP IBP Application Support Analyst
KTek Resourcing
Calgary, AB
- Contract
Provide day-to-day support for SAP IBP and its integrations with SAP S/4HANA and act as the primary support contact for ServiceNow incidents and service requests
Added 16 mins ago
C
Business Intelligence & Data Platform Developer
Confidential
Vaughan, ON
- Full-time
…security standards, manage user access, provide guidance to other technical staff on existing database structures. This position is in the Vaughan…
Added 16 mins ago
ND
Hardware Asset Management Analyst - FTR
NTT DATA North America
Burnaby, BC
- Full-time
…with client inquiries and provides a variety of internal and customer reports as required. This service enables the client to monitor which assets are allocated to Client Users. The…
Added 17 mins ago
EB
Beauty Advisor - The Cosmetics Company Store - Seasonal Part Time - Outlet Collection - Winnipeg, MB
ELC Beauty LLC
Winnipeg, MB
- Part-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 17 mins ago
Sr Underwriter / Field Underwriter - Commercial Mid-Market, Northern Alberta
Wawanesa Insurance
AB · Calgary, AB · Edmonton, AB (Hybrid), AB
Apply sound judgment when balancing customer needs, market conditions, coverage, pricing, and profitability.
Added 17 mins ago
Customer Experience Associate - London Main (30 hours/week) (18 months contract)
Scotiabank
London, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 17 mins ago
RJ
Senior Trust Advisor
Raymond James
Victoria, BC · Vancouver, BC
- Full-time
…trust accounts. You will ensure the ongoing delivery of premium service to our partners and their clients while simultaneously building and maintaining strong relationships with your…
Added 17 mins ago
N
Sales Support
Noramco
Abbotsford, BC · NCS - Abbotsford
- Full-time
…fast-paced team environment and capable of providing superior customer service to our valued…
Added 17 mins ago
D
Technical Success Manager- French Speaking
Darktrace
ON · NB · NS · CAN - Ontario (Home Office)
- Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…
Added 17 mins ago
Retail Operations Expert, Place St-Eustache
Bell
Saint-Eustache, QC
Be the store expert for all things service-related
Added 17 mins ago
Installation Technician
ASSA ABLOY
Calgary, AB
As an Installation Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and…
Added 31 mins ago
RM
Assistant, Healthy Sexuality Clinics
Regional Municipality of Peel
Mississauga, ON
- Other
Collaborative and inclusive with strong customer service mindset
Added 31 mins ago
CB
Account Manager (Inside Sales)
Canadian Bearings
Mississauga, ON
- Full-time
Collaborative Orchestrator: You know when to involve technical specialists and how to hand off won agreements cleanly to Customer Service.
Added 31 mins ago
SI
Journeyperson Electrician
Shermco Industries, Inc.
Saskatoon, SK
- Full-time
Strong commitment to safety, quality workmanship, teamwork, and customer service.
Added 44 mins ago
GE
E Commerce Digital Coordinator
Gerrie Electric Wholesale Ltd.
Burlington, ON
- $50,000 to $60,000 CAD / year
- Contract
Strong communicator who works effectively across teams and systems, ensuring alignment between departments. Maintains a customer service focus while supporting internal and external…
Added 45 mins ago
DC
Service Partner Program Specialist - ONSITE
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
Drive partner enablement and operational effectiveness by coordinating training, certification, technical resources, system access, documentation, and software required for authorized…
Added 45 mins ago
I
Customer Service Specialist
ITW
Tecumseh, ON
- Full-time
…an ITW Company, is seeking a detail-oriented and proactive Customer Service Specialist to join the Tregaskiss team at our Windsor, Ontario…
Added 45 mins ago
I
Associate Product Manager
ITW
Tecumseh, ON
- Full-time
…positioning, and growth of our product portfolio while delivering technical support that meets evolving customer and market…
Added 45 mins ago
DC
Sr. Software Project Manager (Scaled Agile /Device Development)
Danaher Corporation
Guelph, ON · Toronto, ON · Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
…strategic objectives. This role is the connection point between technical and business stakeholders, it ensures the diverse teams involved are able to provide predictable outcomes in…
Added 45 mins ago
Sales Representative
The Hillman Group, Inc.
Victoria, BC · Cranbrook, BC
Maintain current customer base for all divisions of The Hillman Group Canada by providing customer service for all customers in the assigned territory.

Earls Kitchen + Bar

Manager, Technical Support (15-Month Contract)

Vancouver, BC, Canada

$75,000 to $85,000 CAD / year · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Contract
Apply by: Nov 5, 2026
Experience: 5+ years of progressive experience in technical support, IT service management, or a related operational role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you a driven technical leader who thrives in fast-paced environments and loves solving complex operational challenges?

Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and empower a high-performing team. In this role, you will directly shape end-user satisfaction, optimize IT service management, and ensure seamless technology execution across both our restaurant locations and corporate offices. If you bring strong IT service management skills, proven leadership capabilities, and a passion for driving operational excellence across all levels of our business, we want to hear from you!

Role Responsibilities

Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.
Accountable for overall team adherence to Service Level Agreement targets and implementing solutions to improve metrics.
Track and report on key support metrics, issue trends, and overall team performance to senior leadership.
Provide a balance of leadership and execution by owning complex or high-priority incidents requiring advanced troubleshooting or cross-system coordination and educating team members for future incidents.
Identify opportunities to streamline support processes, improve documentation, and enhance support delivery.
In collaboration with the Director, Support & Governance, drive operational efficiency through resource planning, workflow optimization, and automation opportunities.
Own and refine incident and outage reports for both internal and external audiences to ensure business continuity.
Carry out assignments and projects as directed by the Director, Support & Governance, and contribute to team and organizational goals.
Provide training and mentorship to team members, living into and exemplifying the department commitments and standards to ensure high execution.
Be a secondary escalation point for critical issues.
Ensure a consistent brand voice and process flow across the Support team for consistency.
Provide weekend, off-hours, and vacation coverage if needed to ensure all hours/days are adequately covered.
Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

5+ years of progressive experience in technical support, IT service management, or a related operational role.
A degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Advanced experience with Google Workspace, OS, Android, Windows, networking fundamentals, Active Directory, and IT ticketing platforms such as Zendesk.
Demonstrated experience tracking, reporting, and improving key support metrics, incident trends, and Service Level Agreement (SLA) adherence.
Strong background in supporting enterprise technology operations, ticket triaging processes, infrastructure, and cross-system troubleshooting.
Proven ability to mentor, train, and develop support team members while fostering a consistent brand voice and operational excellence.
Experience in hospitality, retail, or multi-unit restaurant operations is strongly preferred.
Excellent communication and interpersonal skills, with the ability to interface effectively with cross-functional teams and senior leadership.
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.

Bonus Points

A sense of humour.
A serious passion for food - we like to eat around here (sometimes wine is involved).
Open to personal development and growth.
The drive to succeed and the passion to be a part of Earls growth.
Big team player – able to be both a leader and also support those around them.

What We Offer

Competitive annual salary ranging from $75,000 to $85,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
Comprehensive health care benefits effective from your first day
A healthy lifestyle spending account to support you in living your best life
Employee Assistance Program
Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
3 weeks vacation
Make Life Awesome Week
Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
Flexibility with our Hybrid work from home/office model
Bring your furry friend to work in our dog-friendly office
Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
Travel opportunities for company events, new restaurant openings, and more!
Leadership programs with career development and opportunities for advancement
Awards, recognitions, team-building events, and more!

APPLY NOW

We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!

Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead daily technical support operations for restaurant and corporate staff, manage escalations and complex incidents, and ensure the team meets service-level targets. Improve support processes and reporting, mentor team members, coordinate coverage, and support new restaurant openings across North America.

Requirements

Requires at least five years of progressive experience in technical support, IT service management, or a related operational role; a relevant degree is preferred. Candidates should have advanced experience with Google Workspace, operating systems, Android, Windows, networking, Active Directory, and ticketing platforms, along with strong leadership, reporting, communication, and troubleshooting skills.

Skills

Technical Support Operations
IT Service Management
Team Leadership
Ticket Triage
Incident Management
Advanced Troubleshooting
Support Metrics Reporting
Process Improvement
Workflow Optimization
Resource Planning
Automation
Google Workspace
Android
Windows
Networking Fundamentals

Benefits

Health Care Benefits
Healthy Lifestyle Spending Account
Employee Assistance Program
50% Food And Drink Discount
Three Weeks Vacation
Make Life Awesome Week
Employee Resource Groups
Hybrid Work Model
Dog-Friendly Office
Office Amenities
Travel Opportunities
Leadership Programs
Career Development And Advancement Opportunities
Awards And Recognition
Team-Building Events

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT Service Management
Google Workspace
Operating Systems
Android
Windows
Networking Fundamentals
Active Directory
Zendesk
Ticket Triage
Incident Management
Service Level Agreements
Support Metrics
Escalation Management
Cross-System Troubleshooting
Infrastructure
Workflow Optimization
Resource Planning
Automation
Outage Reporting
Business Continuity
Team Mentorship
Restaurant Operations
Hospitality
Multi-Unit Operations

Report this job