Operations Systems Specialist
- Vancouver, BC, Canada
$60,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $60,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 3+ years of progressive experience within restaurant operations, IT support, or system administration.
- Posting language
- English
- Posted
Original job description
Do you thrive on details and get all warm and fuzzy inside when systems are running smoothly and efficiently? If so, Head Office is looking for you!
Earls Kitchen + Bar is hiring an Operations Systems Specialist to join our Technology team. The person best suited for this role has a keen eye for detail and technical experience – supporting menu rollouts, POS configuration, and restaurant systems for 70+ stores requires a high level of multitasking and efficiency. This is a crucial role, as you will be responsible for a large part of our guest experience.
Please note: This role has an on-call rotation once every 3 or 4 weeks per month, when you will be on-call after work hours for the whole week to support with mission-critical issues.
Role Responsibilities
We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!
Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
Earls Kitchen + Bar is hiring an Operations Systems Specialist to join our Technology team. The person best suited for this role has a keen eye for detail and technical experience – supporting menu rollouts, POS configuration, and restaurant systems for 70+ stores requires a high level of multitasking and efficiency. This is a crucial role, as you will be responsible for a large part of our guest experience.
Please note: This role has an on-call rotation once every 3 or 4 weeks per month, when you will be on-call after work hours for the whole week to support with mission-critical issues.
Role Responsibilities
- Contribute to the ongoing research, analysis, and benchmarking of Operations Systems within the external marketplace with a mindset of continuous improvement.
- Champion continuous learning and sharing - specifically contribute to the ongoing development of the team by ensuring documentation for relevant systems and processes is current.
- Support, lead, and execute cross-functional Operations and Technology-driven projects related to the systems the Operations System team supports, including:
- Assisting in the creation of business cases for new initiatives, including cross-functional input from stakeholders
- Helping in the creation of requirements based on creating business value
- Aiding in ongoing stakeholder communication
- Identifying project risks and mitigation strategies
- Serve as the Quick Service Restaurant (QSR) specialist within the Operations Systems team, overseeing and optimizing Back-of-House (BOH) systems across all store locations.
- Oversee the store payment platform operations, leading continuous optimization initiatives, feature rollouts, and software updates to enhance transaction efficiency and security.
- Support and coordinate Operations Systems deployment, testing, and go-live readiness for New Store Openings (NSOs) and major store renovations.
- Plan, coordinate, and execute hardware upgrade initiatives across store locations, ensuring minimal operational downtime and compatibility with core systems.
- Triage and respond to tickets to support our Operations team and monitor and hold teams accountable to our Service Level Agreement targets.
- Act as an escalation point for Operations Systems Coordinators and fellow Technology team members, leveraging one's expertise and judgment to resolve tickets.
- Provide off-hours support as required.
- 3+ years of progressive experience within restaurant operations, IT support, or system administration.
- Hands-on experience and technical proficiency with core enterprise restaurant systems, including POS platforms (Simphony), Kitchen Display Systems (QSR), Inventory Management (CrunchTime), and 3rd-party delivery integrations.
- Fluid knowledge and comfort around technology fundamentals, with proficient skills in Google applications and Microsoft Office (Word, Excel, and PowerPoint).
- Demonstrated leadership in creating, standardizing, and maintaining system documentation, SOPs, and team training materials.
- Proficient across Windows, macOS, Android, local network troubleshooting, and productivity platforms (Google Workspace, Microsoft 365).
- Excellent organization and analytical skills with the ability to manage multiple priorities in a fast-paced environment and deal with challenging issues.
- Strong written and verbal communication skills.
- Quick learner who enjoys new challenges and is coachable and open to direction.
- Self-interest in keeping abreast of technology and industry best practices
- A degree or diploma in Information Systems, or a related field, is an asset.
- A sense of humour.
- A serious passion for food - we like to eat around here (sometimes wine is involved).
- Open to personal development and growth.
- The drive to succeed and the passion to be a part of Earls growth.
- Big team player – able to be both a leader and also support those around them.
- Competitive annual salary ranging from $60,000 to $65,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
- Comprehensive health care benefits effective from your first day
- A healthy lifestyle spending account to support you in living your best life
- Employee Assistance Program
- Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, Birdies Eats & Drinks, LOCAL Public Eatery, and JOEY Restaurants locations
- 3 weeks vacation
- Make Life Awesome Week
- Opportunity to be a part of our partner-led Employee Resource Groups (ERG), designed to bring our greater communities together through mutual causes and shared experiences
- Flexibility with our Hybrid work from home/office model
- Bring your furry friend to work in our dog-friendly office
- Office amenities include a rooftop patio, lockers, showers, a full kitchen, and collaborative workspaces
- Travel opportunities for company events, new restaurant openings, and more!
- Leadership programs with career development and opportunities for advancement
- Awards, recognitions, team-building events, and more!
We will be in touch with suitable candidates as applications come through. We look forward to hearing from you!
Earls is an equal-opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
More about this job
Responsibilities
Support and optimize restaurant operations systems across more than 70 locations, including POS, back-of-house, kitchen display, inventory, payment, and delivery systems. Coordinate system projects, deployments, testing, hardware upgrades, documentation, ticket resolution, and on-call support.
Requirements
Requires at least three years of progressive experience in restaurant operations, IT support, or system administration, with hands-on experience in enterprise restaurant systems such as Simphony, QSR, and CrunchTime. Candidates should have strong technical troubleshooting, documentation, communication, organization, and analytical skills; a degree or diploma in Information Systems or a related field is an asset.
Skills
- POS Configuration
- Oracle Simphony
- Kitchen Display Systems
- Inventory Management
- Payment Platform Operations
- Third-Party Delivery Integrations
- System Deployment And Testing
- Hardware Upgrades
- Local Network Troubleshooting
- Ticket Triage And Escalation
- System Documentation
- Project Coordination
- Google Workspace
- Microsoft 365
Benefits
- Comprehensive Health Care Benefits
- Healthy Lifestyle Spending Account
- Employee Assistance Program
- 50% Food And Drink Discount
- Three Weeks Of Vacation
- Make Life Awesome Week
- Employee Resource Groups
- Hybrid Work Model
- Dog-Friendly Office
- Office Amenities
- Travel Opportunities
- Leadership Programs
- Career Development And Advancement Opportunities
- Awards And Recognition
- Team-Building Events
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Hospitality
- Food & Beverage
- Customer Service & Support
- Management & Leadership
Keywords
- Restaurant Operations
- Operations Systems
- Information Technology
- Oracle Simphony
- POS Platforms
- POS Configuration
- Kitchen Display Systems
- QSR
- Back-Of-House Systems
- CrunchTime
- Inventory Management
- Payment Platforms
- Third-Party Delivery Integrations
- Google Workspace
- Microsoft 365
- Windows
- macOS
- Android
- Local Network Troubleshooting
- System Administration
- System Documentation
- Standard Operating Procedures
- Project Management
- Business Cases
- Requirements Gathering
- Stakeholder Communication
- Risk Mitigation
- System Deployment
- Testing And Go-Live Readiness
- Hardware Upgrades