Patient Care Coordinator

Ears R Us – Hearing Specialists is an independent, family-owned hearing care practice serving communities throughout the Lower Mainland. Through our fully equipped mobile hearing clinic, we provide comprehensive hearing assessments, hearing aid fittings and programming, cerumen management, tinnitus support, hearing protection, and ongoing patient care.

Our practice is built on a commitment to professional, ethical, and personalized hearing healthcare, combining modern technology with a patient-centred approach. We take pride in building lasting relationships with our patients and the communities we serve.

Role Description

We are seeking a personable, organized, and dependable Patient Care & Administrative Coordinator to join our growing practice.

This position involves supporting the daily administrative and patient care operations of our hearing clinic. Working closely with our hearing care professional, the successful candidate will help coordinate appointments, manage patient communications, maintain records, and ensure efficient day-to-day clinic operations.

As a mobile hearing care practice, we provide services at various community and partner locations throughout the Lower Mainland. Travel to scheduled clinic locations may be required, and candidates must be able to reliably attend assigned work locations.

The position is initially part-time, approximately three days per week, with the potential to transition to full-time based on experience and business needs.

Key Responsibilities

• Coordinate patient appointments, scheduling, confirmations, and follow-up communications.

• Respond professionally to telephone calls, emails, and patient inquiries.

• Welcome patients and provide courteous, attentive assistance throughout their visits.

• Maintain accurate electronic patient records and confidential documentation.

• Assist with third-party billing, payment processing, and insurance documentation.

• Coordinate hearing aid orders, repairs, manufacturer communications, and inventory management.

• Prepare patient forms, organize documentation, and perform general administrative duties.

• Support the hearing care professional with patient coordination and daily clinic operations.

• Help maintain an organized, efficient, and welcoming clinical environment.

Qualifications

• Previous experience in a hearing clinic, audiology practice, or healthcare administrative setting is strongly preferred.

• Excellent interpersonal and communication skills, with a professional and compassionate approach to patient care.

• Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities.

• Proficiency with computers, electronic patient records, email, and general office applications.

• Ability to work independently, take initiative, and adapt to a dynamic work environment.

• Experience with hearing aid manufacturers, third-party billing, or clinic management software is considered an asset.

• Dependable, punctual, and committed to maintaining patient confidentiality.

Candidates with strong administrative and customer service experience outside of healthcare are also encouraged to apply.

Position Details

Location: Langley, BC, with travel to scheduled clinic locations throughout the Lower Mainland as required.

Employment Type: Part-time, approximately three days per week, with potential for full-time employment.

Compensation: $22-27 per hour based on qualifications and relevant experience.

Join Our Team

This is an opportunity to become part of a growing independent hearing care practice where professionalism, quality of care, and meaningful patient relationships are central to everything we do.

We welcome applications from individuals who enjoy working with people, take pride in their work, and are interested in contributing to a personalized approach to hearing healthcare.