Field Service Technician

Company Description Earth Communications is a telecommunications and field technology company focused on integrating advanced communication solutions for clients operating in demanding environments. Since being acquired by CT Ventures in 2001, the company has experienced strong growth driven by innovation and a committed work ethic. The leadership team brings over 35 years of combined business and technical experience in telecommunications and IT, enabling robust, cost-effective services. With a core culture centered on customer satisfaction, Earth Communications specializes in western markets, including challenging terrain, climate, and remote locations. The company is known for reliable service and Canadian northern hospitality, creating a supportive and professional environment for team members.

Role Description This is a full-time Field Service Technician role based in Edmonton, AB, with a hybrid work arrangement that allows some tasks to be completed from home. The Field Service Technician will install, configure, maintain, and repair telecommunications and networking equipment at customer sites, including remote and rural locations. Responsibilities include performing site surveys, running and terminating cables, testing and troubleshooting hardware and connectivity issues, and documenting work in service reports. The role involves collaborating with project managers and technical teams to support deployments, upgrades, and preventative maintenance schedules. The technician will interact directly with customers, provide clear communication about service activities, ensure adherence to safety standards, and support continuous improvement in field operations.

Qualifications

• Technical skills in installing, configuring, and maintaining telecommunications, networking, or radio equipment, including basic understanding of IP networking and cabling.
• Ability to perform diagnostics, troubleshoot equipment and connectivity issues, and use test tools and measurement devices effectively.
• Strong customer service and communication skills, with the ability to explain technical information clearly and maintain professional relationships.
• Solid organizational and time-management abilities, including accurate documentation of work, adherence to procedures, and coordination of site visits.
• Comfort working in field environments, including remote or challenging locations, and following all safety practices and regulations.
• Valid driver’s license and reliable transportation for travel to customer sites; willingness to work occasional extended hours or weekends as needed.
• Relevant technical diploma, trade certification, or equivalent experience in telecommunications, IT, or a related field.
• Experience with Canadian western or northern markets, remote operations, or industrial field work is an asset.