Manager, Operational Risk

Job Posting

Manager, Operational Risk

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Reporting to the Director, Operational Risk & Regulations, the Manager, Operational Risk leads East Coast Credit Union’s operational risk function and provides leadership to the Risk team. This role is responsible for operational risk management, enterprise risk management (ERM), business continuity planning and testing, internal controls, audit support, risk event management, project and change risk reviews, third-party risk oversight, and recurring assurance activities.

Working closely with leaders across the organization, the Manager helps identify and assess risks, strengthen controls, support regulatory compliance, and promote a proactive approach to risk management. The role also ensures the Credit Union remains resilient and prepared to respond to operational disruptions while supporting strategic objectives and exceptional member service.

You Would...

• Lead, coach, and develop Risk Officers.
• Manage team priorities, workload, performance, and professional development.
• Foster a collaborative, accountable, and service-oriented culture.
• Support recruitment, onboarding, succession planning, and performance management.
• Oversee and enhance the operational risk and ERM programs.
• Facilitate risk assessments, control reviews, risk event management, and remediation activities.
• Monitor risk trends, identify root causes, and recommend corrective actions.
• Provide guidance to leaders on risk identification, mitigation, and reporting.
• Lead the Credit Union’s Business Continuity Planning and testing program.
• Coordinate recovery planning, testing, training, and issue resolution.
• Support response efforts during operational disruptions and ensure lessons learned are implemented.
• Oversee internal control reviews and assurance activities.
• Coordinate responses to internal and external audits.
• Ensure findings, recommendations, and corrective actions are tracked and completed.
• Assess risks associated with new products, services, systems, projects, and process changes.
• Support third-party risk management and vendor oversight.
• Ensure key risks and control requirements are addressed before implementation.
• Maintain oversight of recurring risk activities and reporting.
• Improve processes, documentation, workflows, and reporting tools.
• Monitor emerging risks and industry best practices.
• Support development and maintenance of risk-related policies and procedures.
• Deliver risk awareness and control training.
• Build strong relationships with internal stakeholders, auditors, and external partners.

You have…

• Post-secondary education in Business, Risk Management, Finance, Accounting, Audit, or a related field.
• Minimum 5 years of progressive experience in operational risk, ERM, audit, internal controls, business continuity, financial services operations, or a related area.
• Previous people leadership or team lead experience required.
• Strong knowledge of operational risk management, controls, issue management, root cause analysis, and risk reporting.
• Experience in business continuity, audits, and risk assessment methodologies.
• Strong leadership, communication, analytical, and relationship-management skills.
• Proficiency with Microsoft 365 and data analysis tools.
• Risk management, audit, business continuity, or project management certifications are considered assets.
• Bilingualism (English/French) is considered an asset.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($92,786.47- $109,160.63) and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Please click the link below to apply for this or any of our other opportunities:

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107