Jobs in Canada

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Added 25 mins ago
MN
Grocery Merchandiser- Team lead
Mosaic North America
Levis, QC
- Part-time
…fit your lifestyle and ambitions - whether you’re looking for part-time flexibility or full-time career…
Added 54 mins ago
AH
Therapy Assistant
Alberta Health Services
Barrhead, AB
- Part-time
…0.79 Posting End Date: 28-OCT-2026 Employee Class: Regular Part Time Date Available: 09-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 8 Shift Pattern: Days…
Added 54 mins ago
AH
Health Care Aide
Alberta Health Services
High Prairie, AB
- Part-time
…0.40 Posting End Date: 30-OCT-2026 Employee Class: Regular Part Time Date Available: 09-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 10 Shifts per cycle: 20 Shift Pattern: Days,…
Added 54 mins ago
AH
Health Care Aide
Alberta Health Services
Sylvan Lake, AB
- Part-time
…strengthening. You have an opportunity to contribute as an integral part of the interdisciplinary team, demonstrating excellent creativity and resourcefulness with the ability to think on…
Added 55 mins ago
AH
Health Care Aide
Alberta Health Services
Oyen, AB
- Part-time
…0.92 Posting End Date: 30-OCT-2026 Employee Class: Regular Part Time Date Available: 09-NOV-2026 Hours per Shift: Varies Length of Shift in weeks: Varies Shifts per cycle: Varies Shift…
Added 55 mins ago
AH
Health Care Aide
Alberta Health Services
Vermilion, AB
- Part-time
…0.40 Posting End Date: 30-OCT-2026 Employee Class: Regular Part Time Date Available: 23-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 8 Shifts per cycle: 16 Shift Pattern: Days,…
Added 55 mins ago
AH
Health Care Aide
Alberta Health Services
Vermilion, AB
- Temporary
…Posting End Date: 30-OCT-2026 Temporary Employee Class: Temporary Part Time Date Available: 09-NOV-2026 Temporary End Date: 23-APR-2027 Hours per Shift: 7.75 Length of Shift in weeks: 8…
Added 55 mins ago
AH
Health Care Aide
Alberta Health Services
Grande Prairie, AB
- Part-time
…0.70 Posting End Date: 30-OCT-2026 Employee Class: Regular Part Time Date Available: 16-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 4 Shifts per cycle: 14 Shift Pattern: Days,…
Added 55 mins ago
AH
Occupational Therapist I - Direct
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Salary: $42.51 Maximum Salary: $56.60 Vehicle Requirement: Driver's License, Vehicle…
Added 56 mins ago
AH
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Salary: $42.51 Maximum Salary: $56.60 Vehicle Requirement: Driver's License, Vehicle…
Added 56 mins ago
AH
Occupational Therapist II
Alberta Health Services
Westlock, AB
- Part-time
…0.80 Posting End Date: 28-OCT-2026 Employee Class: Regular Part Time Date Available: 16-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 8 Shift Pattern: Days…
Added 56 mins ago
AH
Occupational Therapist II
Alberta Health Services
Westlock, AB
- Part-time
…0.80 Posting End Date: 28-OCT-2026 Employee Class: Regular Part Time Date Available: 16-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 8 Shift Pattern: Days…
Added 56 mins ago
NS
Warehouse Labourer
Northern Strands
Saskatoon, SK
- Full-time
…and moving material. The Warehouse Labourer is an integral part of the team and contributes to the success of the company. This position reports directly to the Inside Sales & Warehouse…
Added 56 mins ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…Posting End Date: 30-OCT-2026 Temporary Employee Class: Temporary Part Time Date Available: 09-NOV-2026 Temporary End Date: 04-OCT-2027 Hours per Shift: 7.75 Length of Shift in weeks: 12…
Added 56 mins ago
AH
Physiotherapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…from start date). A vehicle in good working order and a valid driver's license. At least 1 year experience (minimum 0.5 FTE) working in an Acute Care or home care environment. AADL…
Added 56 mins ago
AH
Maintenance Worker I - Parking Services
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Lougheed Center is pleased to offer this position for a full time temp Maintenance Worker 1 - Parking Services. This position is ideal for a self-motivated, detailed orientated individual…
Added 1 hour ago
AI
Sales Associate
AutoCanada Inc.
Sherwood Park, AB
- Full-time
Sherwood Park Hyundai is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada…
Added 1 hour ago
AI
Journeyman Automotive Technician- Cambridge Hyundai
AutoCanada Inc.
Cambridge, ON
- $34 to $40 CAD / hour
- Full-time
Cambridge Hyundai is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and…
Added 1 hour ago
AI
Quick Lube Technician - Parkland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Spruce Grove, AB
- $18 to $20 CAD / hour
- Full-time
Parkland Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating…
Added 1 hour ago
AI
Apprentice Automotive Technician - Parkland Chrysler
AutoCanada Inc.
Spruce Grove, AB
- $36 to $38 CAD / hour
- Full-time
Parkland Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating…
Added 1 hour ago
BU
Install Technician
Brandon University
Elkhorn, MB
- Full-time
Valid Class 3 driver's license required (or willingness to obtain promptly).
Added 1 hour ago
Car Wash Attendant - Subaru Northshore
The Jim Pattison Auto Group
North Vancouver, BC
…supporting role for our Service department, you’ll play a key part in ensuring that our vehicles are well presented to our…
Added 1 hour ago
Lot Attendant - Lexus Victoria
The Jim Pattison Auto Group
Victoria, BC
…supporting role for our Sales department, you’ll play a key part in ensuring that our vehicles are well presented to our…
Added 2 hours ago
Software Engineer, Growth Platforms
Lyft
Toronto, ON
…messaging and/or incentives to the right user at the right time. We work with lyft-wide engineering teams including rider & driver side, marketing, and product management to adapt our…
Added 2 hours ago
KO
KOG | CEMETERY MOBILE SECURITY GUARD | FULL TIME
Knights On Guard Security
Toronto, ON · Scarborough, ON
- $18.5 to $19.3 CAD / hour
- Full-time
Be part of Ontario’s top-rated security company, providing over 37 years of security excellence in the GTA. We are committed to offering outstanding employment and career development…

East Penn Canada: Backup Power Division

Customer Care Coordinator

Courtice, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5 years of customer service experience, preferably gained from distribution or manufacturing environments
Posting language: English
Posted: Sep 19, 2026

Original job description

When you join East Penn Canada, you become part of a leading battery solutions provider, serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by programs and benefits designed to help you thrive.

“What Powers You” matters. Here’s how we support our corporate and support teams:

Competitive compensation with results-based rewards and annual merit increases tied to performance
100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing
Profit sharing and deferred profit sharing programs to support long-term financial planning
Career growth opportunities, with many roles across our four divisions filled through internal promotions
Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth
A collaborative, team-based work environment where contributions are recognized and valued
Employee discounts on batteries, plus access to exclusive deals on popular brands

The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.

This 100% on-site vacancy is based out of our beautiful Head Office location in Courtice, ON, and plays a key part in ensuring timely, accurate, and professional service by managing customer inquiries, processing orders, resolving issues, and supporting key customer care programs.

As a core member of the Customer Care Team, the Coordinator also contributes to the growth of a profitable service business by identifying trends, communicating opportunities, and helping create positive customer solutions.

Key Responsibilities

Serve as the first point of contact for incoming customer inquiries (primarily through phone and email)
Manage customer requests, inquiries, and orders promptly and professionally
Accurately enter all customer information, orders, and communications into internal system
Resolve or escalate customer issues with urgency and provide follow‑up as required
Identify trends, recurring issues, and process improvement opportunities
Administer customer concerns and escalations, completing all required documentation
Support order delivery and recovery documentation including billing, returns, credit/debit memos, and account updates
Process customer part orders and generate accurate quotes
Respond to or escalate technical product or battery application inquiries
Monitor open orders and inventory to prevent back orders and late deliveries
Support warranty processing, returned goods acquisition, and inspection claims
Assist with battery recovery program activities and related administration

Experience & Qualifications

3-5 years of customer service experience, preferably gained from distribution or manufacturing environments
Strong customer service orientation and a strong sense of urgency
Excellent telephone communication skills - clear, professional, and customer‑focused
Strong ability to communicate in English (reading, writing, and speaking)
Highly organized with strong prioritization and time‑management abilities
Calm and composed under pressure, especially when problem‑solving
Positive, professional, and collaborative team player
Able to navigate Microsoft Office (Outlook, Word, and Excel) with strong documentation skills
Ability to learn and adapt to new computer systems and applications (experience with ERP systems such as SAP a major asset)
Battery, automotive, or related industry experience is an asset

Other Considerations

Background checks including criminal checks and professional references are required as a condition of employment
Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date
Hiring range for this role is estimated at $45,000 to $55,000 annually - actual salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data

Join a team within the battery industry that values your contributions and invests in your long-term success.

AI Usage

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Application Process

Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.

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More about this job

Responsibilities

Serve as the primary contact for customer inquiries, process orders and quotes, document customer interactions, and resolve or escalate issues with timely follow-up. Monitor orders and inventory, support warranty and returns processes, and identify customer service trends and opportunities for improvement.

Requirements

Requires 3–5 years of customer service experience, preferably in distribution or manufacturing, along with strong communication, organization, prioritization, and problem-solving abilities. Candidates should be proficient with Microsoft Office and able to learn new systems; SAP or other ERP experience and battery or automotive industry experience are assets.

Skills

Customer Service
Telephone Communication
Written Communication
Order Processing
Customer Issue Resolution
Documentation
Prioritization
Time Management
Problem-Solving
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
Inventory Monitoring
Warranty Processing
Teamwork

Benefits

Competitive Compensation
Results-Based Rewards
Annual Merit Increases
Employer-Paid Health Benefits
Employer-Paid Dental Benefits
Insurance Coverage
Health Spending Account
Paid Sick Days
Profit Sharing
Deferred Profit Sharing
Career Growth Opportunities
Training and Development
Tuition Reimbursement
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Inquiries
Order Processing
Order Quotes
Customer Escalations
Process Improvement
Billing
Returns
Credit Memos
Debit Memos
Account Updates
Inventory Monitoring
Back Orders
Delivery Recovery
Warranty Processing
Returned Goods
Inspection Claims
Battery Recovery Program
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
SAP
Distribution
Manufacturing
Battery Industry
Automotive Industry

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