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Added 23 mins ago
H
Electrical BIM Designer
HDR
Richmond Hill, ON
- Full-time
Work for the electrical discipline, under the direct supervision of an Engineer, or other technical professional
Added 1 hour ago
CH
Director of Sales and Marketing - Element by Westin - Downtown - Calgary, AB
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AB · Calgary, AB
- Full-time
· Encourage and support team members to reach their full potential.
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LG
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Added 3 hours ago
SD
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Registered Massage Therapist
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Added 4 hours ago
SM
Manager, Finance, Performance & Analytics
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Alliston, ON
- Full-time
…the Manager delivers financial and operational insights that support organizational performance, resource stewardship, and evidence-based decision-making. The role also strengthens…
Added 4 hours ago
CO
Director, Health, Safety, & Organizational Resilience
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Manager, Digital Solutions
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Added 4 hours ago
Conference Services Manager
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Added 4 hours ago
NA
Apprentice Security Systems Technician
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- Full-time
…technicians while learning structured cabling, surveillance systems, intrusion alarms, access control systems, safety procedures, customer service, and professional work…
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NA
Level 1 Security Systems Technician
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- Full-time
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Added 4 hours ago
NA
Labourer
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Concord, ON
- $28 CAD / hour
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Added 5 hours ago
B
Versatile Technologist (Versatile Technologist-General)
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Added 5 hours ago
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Software Development Manager
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- Full-time
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Added 5 hours ago
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Clinical Research Manager
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- Full-time
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Added 5 hours ago
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Accounts Receivable Analyst
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- Full-time
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Added 5 hours ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
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Added 6 hours ago
KC
Senior Geotechnical Engineer - Tailings
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…understanding of the communities, industries, and environments that we support. At KCB, our team collaborates across regions and disciplines to bring practical thinking, technical…
Added 6 hours ago
C
Team Lead, Customer Service - Specialty
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ON
- Full-time
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Added 6 hours ago
UC
Accommodation Support Facilitator - Part-Time
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Georgina, ON · Sutton West, ON
- Part-time
We are currently recruiting a temporary Accommodation Support Facilitator to join our Team in Sutton at the following location(s): Sutton PS.

East Penn Canada: Backup Power Division

Customer Care Coordinator

Courtice, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5 years of customer service experience, preferably gained from distribution or manufacturing environments
Posting language: English
Posted: Sep 19, 2026

Original job description

When you join East Penn Canada, you become part of a leading battery solutions provider, serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by programs and benefits designed to help you thrive.

“What Powers You” matters. Here’s how we support our corporate and support teams:

Competitive compensation with results-based rewards and annual merit increases tied to performance
100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing
Profit sharing and deferred profit sharing programs to support long-term financial planning
Career growth opportunities, with many roles across our four divisions filled through internal promotions
Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth
A collaborative, team-based work environment where contributions are recognized and valued
Employee discounts on batteries, plus access to exclusive deals on popular brands

The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.

This 100% on-site vacancy is based out of our beautiful Head Office location in Courtice, ON, and plays a key part in ensuring timely, accurate, and professional service by managing customer inquiries, processing orders, resolving issues, and supporting key customer care programs.

As a core member of the Customer Care Team, the Coordinator also contributes to the growth of a profitable service business by identifying trends, communicating opportunities, and helping create positive customer solutions.

Key Responsibilities

Serve as the first point of contact for incoming customer inquiries (primarily through phone and email)
Manage customer requests, inquiries, and orders promptly and professionally
Accurately enter all customer information, orders, and communications into internal system
Resolve or escalate customer issues with urgency and provide follow‑up as required
Identify trends, recurring issues, and process improvement opportunities
Administer customer concerns and escalations, completing all required documentation
Support order delivery and recovery documentation including billing, returns, credit/debit memos, and account updates
Process customer part orders and generate accurate quotes
Respond to or escalate technical product or battery application inquiries
Monitor open orders and inventory to prevent back orders and late deliveries
Support warranty processing, returned goods acquisition, and inspection claims
Assist with battery recovery program activities and related administration

Experience & Qualifications

3-5 years of customer service experience, preferably gained from distribution or manufacturing environments
Strong customer service orientation and a strong sense of urgency
Excellent telephone communication skills - clear, professional, and customer‑focused
Strong ability to communicate in English (reading, writing, and speaking)
Highly organized with strong prioritization and time‑management abilities
Calm and composed under pressure, especially when problem‑solving
Positive, professional, and collaborative team player
Able to navigate Microsoft Office (Outlook, Word, and Excel) with strong documentation skills
Ability to learn and adapt to new computer systems and applications (experience with ERP systems such as SAP a major asset)
Battery, automotive, or related industry experience is an asset

Other Considerations

Background checks including criminal checks and professional references are required as a condition of employment
Applicants who are interviewed for this position will receive a notification regarding the hiring decision within 45 days of their final interview date
Hiring range for this role is estimated at $45,000 to $55,000 annually - actual salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data

Join a team within the battery industry that values your contributions and invests in your long-term success.

AI Usage

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Application Process

Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customer inquiries, process orders and quotes, document customer interactions, and resolve or escalate issues with timely follow-up. Monitor orders and inventory, support warranty and returns processes, and identify customer service trends and opportunities for improvement.

Requirements

Requires 3–5 years of customer service experience, preferably in distribution or manufacturing, along with strong communication, organization, prioritization, and problem-solving abilities. Candidates should be proficient with Microsoft Office and able to learn new systems; SAP or other ERP experience and battery or automotive industry experience are assets.

Skills

Customer Service
Telephone Communication
Written Communication
Order Processing
Customer Issue Resolution
Documentation
Prioritization
Time Management
Problem-Solving
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
Inventory Monitoring
Warranty Processing
Teamwork

Benefits

Competitive Compensation
Results-Based Rewards
Annual Merit Increases
Employer-Paid Health Benefits
Employer-Paid Dental Benefits
Insurance Coverage
Health Spending Account
Paid Sick Days
Profit Sharing
Deferred Profit Sharing
Career Growth Opportunities
Training and Development
Tuition Reimbursement
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Inquiries
Order Processing
Order Quotes
Customer Escalations
Process Improvement
Billing
Returns
Credit Memos
Debit Memos
Account Updates
Inventory Monitoring
Back Orders
Delivery Recovery
Warranty Processing
Returned Goods
Inspection Claims
Battery Recovery Program
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
SAP
Distribution
Manufacturing
Battery Industry
Automotive Industry

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