Field Service Technician - Laval
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years’ experience in a technical service-related role, preferably in the field
- Posting language
- English
- Posted
Original job description
When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers’ material handling operations. We provide the tools, training, benefits, and long-term stability needed to succeed in this role.
“What Powers You” matters. Here’s how we support our service technicians:
Key Responsibilities
All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:
Application Process
Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message. All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.
Accessibility And Inclusion
East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.
“What Powers You” matters. Here’s how we support our service technicians:
- Competitive pay with commission plans, and overtime opportunities during peak periods
- A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses
- Allowances for safety shoes, prescription safety glasses, and uniforms
- 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
- Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you plan for the future
- Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions
- Employee discounts on batteries, plus access to exclusive deals on popular brands
Key Responsibilities
- Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
- Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
- Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
- Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
- Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
- Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
- Install, test, repair, and maintain battery watering systems
- Change de-ionizer filters and prepare scrap batteries for transportation
- Maintain daily logs of service activities, client visits, time tracking, and inspection results
- Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
- Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
- Develop strong business relationships with customer base and act as a trusted technical advisor
- Participate in the development of service programs within the assigned territory
All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:
- Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
- 3+ years’ experience in a technical service-related role, preferably in the field
- Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
- Excellent technical problem solving and mechanical/electrical troubleshooting skills
- Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
- Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
- Forklift experience and exposure to transportation of dangerous goods are strong assets
- As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
- Pre-employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts
Application Process
Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message. All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.
Accessibility And Inclusion
East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.
More about this job
Responsibilities
Travel to customer sites to inspect, test, maintain, and repair industrial batteries, chargers, and related equipment, while documenting service activities and communicating findings. Maintain service vehicles and supplies, build customer relationships, identify additional service or sales opportunities, and follow safety and environmental requirements.
Requirements
Candidates should have at least three years of technical service experience, preferably in the field, along with strong mechanical or electrical aptitude, troubleshooting ability, and customer communication skills. A clean Class 5 driver's license and driver’s abstract are required; forklift experience and dangerous goods transportation exposure are assets.
Skills
- Mechanical Aptitude
- Electrical Aptitude
- Preventive Maintenance
- Battery and Charger Repair
- Technical Troubleshooting
- Customer Service
- Customer Communication
- Service Reporting
- Battery Inspection and Testing
- Battery Watering System Maintenance
- Sales Opportunity Identification
- Relationship Building
- Forklift Operation
- Dangerous Goods Handling
- Service Vehicle Maintenance
- Inventory Monitoring
Benefits
- Competitive Pay
- Commission Plans
- Overtime Opportunities
- Company Service Vehicle
- Gas Card
- Safety Shoe Allowance
- Prescription Safety Glasses Allowance
- Uniform Allowance
- Employer-Paid Health Benefits
- Employer-Paid Dental Benefits
- Insurance Coverage
- Health Spending Account
- Paid Sick Days
- Annual Merit Increases
- Profit Sharing
- Deferred Profit-Sharing Program
- Technical Training
- Tuition Reimbursement
- Career Growth Opportunities
- Employee Discounts
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Manufacturing
- Customer Service & Support
- Logistics
- Engineering
Keywords
- Industrial Batteries
- Motive Power Batteries
- Battery Chargers
- Material Handling Equipment
- Preventive Maintenance
- Battery Inspection
- Battery Testing
- Battery Repair
- Charger Systems
- Battery Cables
- Battery Connectors
- Battery Watering Systems
- Acid Neutralization
- De-Ionizer Filters
- Battery Monitoring Devices
- Status Indicator Lights
- Service Reports
- Technical Troubleshooting
- Mechanical Maintenance
- Electrical Maintenance
- Forklift
- Class 5 Driver's License
- Customer Service
- Upselling
- Cross-Selling
- Safety Compliance
- Environmental Compliance