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East Penn Canada

Administrative Assistant (Front Desk Reception)

Courtice, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 2+ years of administrative, reception, customer service, or office support experience
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

When you join East Penn Canada, you become part of a leading battery solutions provider, serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by programs and benefits designed to help you thrive.

The Administrative Assistant (Front Desk Reception) is responsible for creating a positive and professional first impression for East Penn Canada by welcoming visitors, directing incoming calls, and providing administrative support to various departments across the organization.

This 100% on-site vacancy is based out of our beautiful Head Office location in Courtice, ON, and plays a key role in supporting daily office operations through reception services, mail and courier coordination, invoicing support, record maintenance, and administrative assistance.

As a valued member of the team, the Administrative Assistant (Front Desk Reception) contributes to an exceptional customer experience for both internal and external stakeholders while helping ensure the efficient operation of East Penn Canada's administrative functions.

Key Responsibilities

Serve as the first point of contact for incoming visitors and telephone inquiries, providing professional and courteous service at all times
Direct incoming calls to the appropriate team members, take messages, and manage voicemail transfers as required
Welcome, assist, and direct visitors to appropriate destinations within the office
Prepare and distribute daily, monthly, and quarterly invoices and statements
Process and maintain records related to customer battery recycling programs
Coordinate incoming and outgoing company mail, courier shipments, packages, and correspondence
Complete all required documentation for registered, certified, insured, and international mail
Operate and maintain postage equipment and coordinate special shipping requirements
Manage the company uniform program, including ordering, distribution, record maintenance, and invoice processing
Coordinate courier activities and monitor associated costs while ensuring adequate shipping supplies are maintained
Maintain office equipment and supplies, including printers, photocopiers, fax machines, and postage systems
Support a positive team environment by sharing knowledge, assisting colleagues, and resolving customer concerns professionally
Ensure all customer interactions reflect East Penn Canada's commitment to service excellence

Experience & Qualifications

2+ years of administrative, reception, customer service, or office support experience
Excellent verbal and written communication skills in English
Strong customer service orientation with a professional and positive demeanor
Ability to effectively prioritize and manage multiple tasks in a fast-paced environment
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Experience operating multi-line telephone systems and general office equipment
Strong attention to detail, organizational skills, and record-keeping abilities
Self-motivated with a positive attitude and willingness to learn
Team-oriented with a willingness to support the broader organization as required
Bilingualism (English/French) is considered an asset

Other Considerations

Background checks, including criminal record checks and professional reference checks, are required as a condition of employment
Applicants who are interviewed for this position will receive notification regarding the hiring decision within 45 days of their final interview date
Hiring range for this role is estimated at $45,000 to $50,000 annually (actual compensation will be determined based on the successful candidate's education, experience, knowledge, skills, abilities, internal equity, and market data)

Join a team within the battery industry that values your contributions and invests in your long-term success.

“What Powers You” matters. Here’s how we support our corporate teams:

Competitive compensation with results-based rewards and annual merit increases tied to performance
100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing
Profit sharing and deferred profit-sharing programs to support long-term financial planning
Career growth opportunities, with many roles across our four divisions filled through internal promotions
Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth
A collaborative, team-based work environment where contributions are recognized and valued Employee discounts on batteries, plus access to exclusive deals on popular brands

AI Usage

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Application Process

Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.

Apply About employer

More about this job

Responsibilities

Welcome and direct visitors, handle incoming calls, and provide professional reception and customer service. Support daily office operations by coordinating mail and courier shipments, preparing invoices and statements, maintaining records, managing uniforms and supplies, and assisting colleagues.

Requirements

Requires at least two years of administrative, reception, customer service, or office support experience, along with strong English communication, customer service, organizational, and record-keeping skills. Candidates should be proficient with Microsoft Office and comfortable using multi-line phone systems and general office equipment; English-French bilingualism is an asset.

Skills

Reception
Customer Service
Verbal Communication
Written Communication
Task Prioritization
Multitasking
Microsoft Outlook
Microsoft Word
Microsoft Excel
Multi-Line Telephone Systems
Office Equipment Operation
Record Keeping
Organization
Attention to Detail
Mail and Courier Coordination
Invoice Processing

Benefits

Competitive Compensation
Results-Based Rewards
Annual Merit Increases
Employer-Paid Health Benefits
Dental Benefits
Insurance Coverage
Health Spending Account
Paid Sick Days
Profit Sharing
Deferred Profit-Sharing Program
Career Growth Opportunities
Training and Development
Tuition Reimbursement
Collaborative Work Environment
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Administrative Support
Front Desk Reception
Customer Service
Visitor Management
Telephone Inquiries
Multi-Line Telephone Systems
Microsoft Office
Outlook
Word
Excel
Invoice Preparation
Statements
Battery Recycling Programs
Mail Coordination
Courier Shipments
Registered Mail
Certified Mail
International Mail
Postage Equipment
Uniform Program
Office Equipment
Record Maintenance
Shipping Supplies
English Communication
French Bilingualism
Background Checks

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