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Added 1 hour ago
A
Environmental Compliance Manager, EU EAP Field
Amazon
SK
- Full-time
Added 2 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
…development, it is live in production with active customers onboarding, and it now needs to grow into an enterprise-grade, high-throughput…
Added 2 hours ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 3 hours ago
EB
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 3 hours ago
T
Account Manager
Taiv
Winnipeg, MB
- Full-time
Role Description The Account Manager is a full-time, on-site role based in Winnipeg, MB, responsible for managing and growing relationships with venue partners and advertising clients. In…
Added 4 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS006)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 5 hours ago
RL
Customer Quality Technologist (6 months assignment)
Romet Limited
ON · Mississauga, ON
- Full-time
Reporting directly to the Quality Systems Manager, the Customer Quality Technologist supports the timely resolution of customer concerns raised through CASES (customer complaints). The role…
Added 9 hours ago
ND
Project Officer
NATO DIANA
Halifax, NS
- $9,820.4 CAD / month
- Full-time
Shape and maintain standardized onboarding procedures for new Test Centres, ensuring clarity, consistency, and alignment with DIANA requirements, and respond to Test Centre enquiries to…
Added 10 hours ago
CP
AI Product Owner
Constellation Payments
Toronto, ON
- Full-time
3+ years as a Product Owner, Technical Product Manager or equivalent, owning a backlog and delivering software with an Agile engineering team.
Added 11 hours ago
Estimator
State Window Corporation
Vaughan, ON
Reports directly to the Estimating Manager. The Estimator is responsible for preparing accurate and timely takeoffs for projects involving Window Wall, Curtain Wall, Railings, Metal Panels,…
Added 13 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 14 hours ago
S
Produce - Supervisor Produce TF Belmont
Sobeys
Langford, BC
- Full-time
The Produce Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 17 hours ago
TP
Boutique Manager (Contemporary Women's Fashion)
The Pink Door
Toronto, ON
- Full-time
We are looking for an entrepreneurial, fashion-forward, and business-savvy Boutique Manager to run our brick-and-mortar flagship and oversee digital order fulfillment. In this role, you’ll…
Added 18 hours ago
Regional Environmental Manager, Environmental Assurance and Protection (EAP)
Amazon
Ajax, ON · Brampton, ON · Caledon, ON · Hamilton, ON · Mississauga, ON · Toronto, ON
Our team is seeking a Regional Environmental Manager (REM) who will lead and drive environmental operational excellence across Amazon sites in the Ontario area. The REM is an individual…
Added 19 hours ago
AP
Patient Services Enrollment Specialist (12-month Contract)
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
As a Patient Services Enrollment Specialist, you will be the engine behind accurate, timely patient onboarding to on‑label therapies. You will partner closely with case managers and support…
Added 19 hours ago
Produce - Supervisor Produce TF Belmont
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
The Produce Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 22 hours ago
SN
Seasonal Team Member, CrossIron Mills
Saje Natural Wellness | Retail
AB · Rocky View County, Alberta
- Contract
…individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.</p><p>At Saje, you’ll connect with a dynamic community…
Added 22 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 23 hours ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 23 hours ago
TL
Manager, Commercial Expansion
Teli Labs
Toronto, ON
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 day ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly…
Added 1 day ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal…
Added 1 day ago
XT
Business Development Manager
Xcite Tech
Calgary, AB
- Full-time
Support device onboarding, clinical education, and ongoing customer competency.
Added 1 day ago
BI
Environmental Health Safety Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…operations in Montreal. Reporting to the North America HSE Manager and the Operations Manager, this role will provide dedicated support to our Lachine and Anjou facilities. The successful…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…

East Penn Canada

Branch Operations Manager

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum of 3 years of leadership experience managing and developing teams in a fast-paced operational setting.
Posting language: English
Posted: Nov 6, 2026

Original job description

When you join East Penn Canada, you become part of a leading battery solutions provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by benefits and programs designed to help you thrive.

The Branch Operations Manager is responsible for the overall leadership of branch operations, including warehouse and distribution activities, customer sales support, facilities management, inventory control, team leadership, and operational performance. This role ensures efficient, cost-effective operations while delivering exceptional customer service, maintaining a safe working environment, and fostering a high-performing, inclusive, and rewarding work environment where employees feel valued, supported, and motivated to succeed.

Responsibilities

Duties & Responsibilities

Lead and oversee all branch operations, ensuring safe, efficient, and cost-effective warehouse, inventory, and distribution activities.
Manage inventory control processes, including receiving, shipping, stock replenishment, cycle counts, physical inventories, warranty returns, and scrap management.
Monitor operational performance and provide KPI reporting to Head Office, identifying opportunities for continuous improvement.
Ensure timely and accurate order processing, delivery execution, quotations, invoicing, and customer follow-up activities.
Resolve escalated customer concerns and collaborate with Sales Representatives to support customer satisfaction and retention.
Lead, coach, develop, and performance-manage branch team members while fostering a positive, productive, and engaging work environment.
Oversee recruitment, onboarding, training, workforce planning, and employee development initiatives.
Ensure compliance with all company policies, health and safety standards, and applicable provincial regulations, including TDG and WHMIS requirements.
Maintain a safe, organized, and efficient facility by overseeing housekeeping standards, equipment maintenance, and fleet management activities.
Build strong partnerships with Head Office and cross-functional teams to support operational excellence, inventory accuracy, and business objectives.

Experience, Skills & Competencies

Demonstrated background of experience in warehousing, distribution, logistics, or branch operations environments.
Minimum of 3 years of leadership experience managing and developing teams in a fast-paced operational setting.
Strong knowledge of warehouse operations, inventory management, logistics, and distribution best practices.
Proficiency with Microsoft Office applications and business systems; SAP experience is considered a very strong asset.
Demonstrated ability to lead, coach, motivate, and hold teams accountable to performance expectations.
Strong problem-solving and decision-making skills, with the ability to resolve issues independently and collaboratively.
Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
Proven ability to work effectively under pressure, meet tight deadlines, and adapt to changing business demands.
Excellent interpersonal, communication, and relationship-building skills with the ability to influence stakeholders at all levels.
Customer-focused and results-oriented, with a continuous improvement mindset and commitment to operational excellence.

Additional Considerations

This is a 100% on-site position, working from our Ottawa branch location.
Satisfactory completion of role-specific background checks will be required as a condition of employment. These may include, but are not limited to, criminal record checks, professional references, employment verifications, driver’s abstracts, and employment credit checks
Occasional flexibility in schedule may be required to support operational demands, inventory activities, and business priorities
Expected hiring range for this position is $70,000 to $85,000 annually (exact annual salary offered to the successful applicant will be determined by the candidate's experience, education, related knowledge, skills, and abilities, as well as internal equity and alignment with market data)

Join a team within the battery industry that values your contributions and invests in your long-term success!

“What Powers You” matters. Here’s how we support our managerial teams:

Competitive compensation with results-based rewards and annual merit increases tied to performance
100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing
Profit sharing and deferred profit-sharing programs to support long-term financial planning
Career growth opportunities, with many roles across our four divisions filled through internal promotions
Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth‑leading training and development, including in‑house learning opportunities and tuition reimbursement
A collaborative, team-based work environment where contributions are recognized and valued‑based work environment where contributions are recognized and valued
Employee discounts on batteries, plus access to exclusive deals on popular brands

AI Usage

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Application Process

Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility And Inclusion

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.

Apply About employer

More about this job

Responsibilities

Lead branch operations, including warehouse and distribution activities, inventory control, customer sales support, facilities, and team performance. Ensure safe, cost-effective operations and excellent customer service while developing employees, monitoring KPIs, and driving continuous improvement.

Requirements

Candidates need experience in warehousing, distribution, logistics, or branch operations, with at least three years of leadership experience in a fast-paced operational setting. Strong knowledge of inventory and logistics practices, team leadership, problem-solving, organization, communication, and Microsoft Office proficiency are required; SAP experience is a strong asset.

Skills

Warehouse Operations
Inventory Management
Logistics
Distribution
Team Leadership
Coaching and Development
Performance Management
Customer Service
KPI Reporting
Continuous Improvement
Problem-Solving
Decision-Making
Microsoft Office
SAP
Health and Safety Compliance
Fleet Management

Benefits

Employer-Paid Health and Dental Benefits
Insurance Coverage
Health Spending Account
Paid Sick Days
Profit Sharing
Deferred Profit-Sharing Program
Career Growth Opportunities
Training and Development
Tuition Reimbursement
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Inventory Control
Receiving
Shipping
Stock Replenishment
Cycle Counts
Physical Inventories
Warranty Returns
Scrap Management
Distribution
Logistics
Order Processing
Quotations
Invoicing
KPI Reporting
Continuous Improvement
Customer Service
Recruitment
Onboarding
Workforce Planning
TDG
WHMIS
Health and Safety
Equipment Maintenance
Fleet Management
Microsoft Office
SAP
Battery Industry

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