Resource Coordinator

Resource Coordinator (Full Time)

Are you passionate about working with Albertans with disabilities and supporting your local community? Do you have what it takes to champion our Vision to Inspire Potential, Build Community and Enrich Lives?

Easter Seals Alberta (ESA) is a provincial not-for-profit organization that has been in existence for over 75 years. Our mission is to provide services that foster inclusion, independence, and recreation for individuals with disabilities and medical conditions. We strive to ensure that the resources Albertans need for an independent and full life are available.

Easter Seals fosters a work environment that is inclusive as well as diverse, where our people can be themselves, every idea and perspective is valued to reflect the people we serve.

Reporting to the Family Resource Manager, the Resource Coordinator is responsible for providing direct service to the disability community by supporting individuals, families, caregivers, and professionals through fostering resilience, independence, and inclusion within our community, ensuring every family has the resources, funding, equipment, and knowledge they need to navigate obstacles, build strong support networks, reduce vulnerability, and advocate for themselves and their loved ones. This position will provide direct service support through Easter Seals Alberta Family Resource Center programs of Accessibility, Family Support, PDD and FSCD Training.

General Expectations

• Embrace a culture of continuous learning and development to ensure all individuals, families, professionals, and the ESA team have access to the most current information and resources.
• Provide individuals, families, and professionals with family centered care through empathy, compassion, and understanding. Consistently ensuring a high degree of service and support.
• Communicate appropriately and effectively with all team members. Encourage, support, and empower all team members to be the best version of themselves.
• Respect and follow office procedures, policies, and protocol.
• Support diversity, equity, inclusion, and social justice practices and principles into the organization.
• The ability to adapt individual behavior and go above and beyond to support emergent needs internally with colleagues and externally with families.
  
  

Responsibilities:

• Serve as a central point of contact for individuals, caregivers, and professionals within the community.
• Ensure intakes are reviewed, prioritized, and managed.
• Guide individuals, caregivers, and professionals through needs-based assessments and co-creation of a service plan to meet the determined needs.
• Support individuals, caregivers, and professionals with applications pertaining to Income Supports, housing, adaptive equipment, guardianship, trusteeship and more.
• Provide resources or referrals to alternative adaptive equipment supports and arrange equipment loans, complete and process documentation, and equipment delivery.
• Maintain accurate and up-to-date records of client documents, service plans, progress notes, and correspondence.
• Seek appropriate consultations (internal and external) to ensure the best support is provided to individuals, caregivers, and professionals.
• Provide support to families with navigating available community resources.
• Ensure follow-up procedures are maintained to ensure individuals, caregivers, and professionals have access to information and resources within a timely manner.
• Identify resource gaps and communicate with the Family Resource Center Manager.
• If or when a crises call is received, offer emotional support, practical assistance, and linkage to appropriate services to help stabilize the situation and prevent further escalation. Connect with Family Resource Center Manager for support.
• Support Family Resource Specialist with Peer Connection Support & virtual programs.
• General data entry and telephone answering.
• Attend events as required to support and promote agency.
• Other duties as assigned.
  
  

Qualifications:

• A diploma/degree in Social work, human services or related field is an asset
• 2 years of experience in needs based assessments and facilitating resource navigation support.
• Excellent communication, organization, and writing skills.
• Experience working with a client management database is an asset.
• Experience working with people with disabilities and chronic medical conditions is an asset.
• Knowledge of medical terminology is an asset.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Team player who engages & motivates team members.
• Able to work collaboratively with colleagues.
• Innovative thinking, flexible & change oriented.
• Translates “how we’re doing” data into “how we can make it better”.
• High degree of accuracy and attention to details.
• Excellent interpersonal and problem-solving skills.
  
  

Other:

• The Position is 40 hours/week and reports to our Family Resources Center Manager
• Requires a Clear Enhanced Police Information Check
• This position will be full time in office.
  
  

What we Have to Offer:

• Full Benefits after 3 months
• Employer Matched RRSP Plan
• Fun, dynamic team culture
• An opportunity to continually grow and learn
• Ability to make a difference into the lives of others
  
  

We are an equal opportunity employer committed to building an inclusive and accessible workplace. We encourage applications from all qualified candidates. We are happy to provide accommodations during the recruitment process and throughout employment. If you require accommodation at any stage, please let us know and we will work with you to meet your needs.